Hotline is a cloud-based customer relationship management (CRM) solution specializing in customer service and support. It is designed for mobile communication between customers and businesses.
Hotline users can respond in-app to customer queries and complaints. Users can also build FAQs to help customers troubleshoots issues themselves, without needing to contact agents first.
Hotline allows users to categorize customer issues into channels like ordering, payments, credits and refunds. Welcome messages can be configured to help users set context and manage customer expectations.
Hotline supports picture upload and voice messages. Users can drop links, voice messages, videos and more right into in-app conversations with customers. Customers can be notified when users respond to their queries, even if they are not actively using the app.
Other features include agent groups, role-based access, automations, APIs and custom integrations. One agent can use this solution for free, and additional agents can be added for a per agent per month charge.