With the understanding that it’s more difficult to gain a new client than to keep an existing customer, KANA, a Verint Company, has developed KANA Express, a web-based customer support platform for mid-sized businesses. Balancing sophistication and ease of use, it provides real time access to intuitive customer engagement features from anywhere Internet connectivity.
Companies implementing this solution aren’t just selecting a Customer Service and Support application; KANA Express features a full suite of integrated applications such as Web Self-Service, Call Center, Social CRM, and Knowledge Management.
KANA Express frees agents from cumbersome processes and outdated technology; it provides intelligent solutions for role-based and integrated agent experiences. Giving agents the knowledge they need to increases productivity, ensures consistency, and guarantees high quality customer engagement. Many current users comment on how streamlined the process of dealing with customer email queries is; Kana Express helps companies to increase the quality of their customer service by facilitating responsiveness and ensuring emails aren’t missed.
KANA Express’ web self-service application, which supports over 30 languages, provides a platform for customers to serve themselves, even on the go. Web-savvy customers love the Live Chat feature; which also increases agent efficiency. Mobile applications build loyalty, drive innovation, and ensure the best customer experience.
KANA Express can be implemented in as little as three weeks. We think it’s a great fit for B2C companies in many industries, including Retail, Financial Services, Travel, Communications and Insurance. Named a leader in the 2013 Gartner Magic Quadrant for Web Customer Service, KANA, a Verint Company, has been a leader in the CRM market for twenty years.
Ken from Walmart
Employees number: More than 1,001 employees
It's easy to navigate, and they have great customer suppot. The application is very easy to setup.
We are using an older version that needs to be updated in order to get the newest features.
Try it and be convinced. It delivers what is promised.
Han from IKEA
Employees number: 101 to 500 employees
The product is always being improved using customer feedback and ideas. Its ease of use and adaptability make it an ideal tool. As a partner, KANA is quite okay, knowledgable and friendly. Good discussions provided insights in the best way of working.
We use the older version, which is quite a lot of input on the eyes of our co-workers. The latest version with an all new GUI is much neater.
Try it and be convinced. It delivers what is promised. A great team works hard to make your customers experience a better one.