CG Service Desk software provides a unified approach to service management by offering Customer Service & Support, Web Self-Service, Knowledge Management, Field Service, Help Desk, and Live Chat tools within one system. CG Service Desk can either be installed on local servers or offered through a SaaS-based solution. Users are able to export core data at any time with either deployment model.
With CG Service Desk, companies are able to track service desk ticket resolutions throughout complete ticket lifecycles; view incident diagnostics; and track known problems, change requests, knowledge base articles, and software assets. Users can also create customized ticket areas that fit their organization’s needs without requiring code-level adjustments. Client records show all interactions, service requests, support tickets, implementations, and an audit trail of all work executed while the knowledge base management module helps users create a complete database of tips, “how-tos”, and solutions for both support agents and end users.
Billy from Star Distribution
Employees number: More than 1,001 employees
Very experienced team that understands the Service Management space. Consultative approach to our problems.
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