Service Desk + Software


 

Service Desk + software provides a unified approach to service management by offering Customer Service & Support, Web Self-Service, Knowledge Management, Field Service, Help Desk, and Live Chat tools within one system. Service Desk + can either be installed on local servers or offered through a SaaS-based solution. Users are able to export core data at any time with either deployment model.

With Service Desk +, companies are able to track service desk ticket resolutions throughout complete ticket lifecycles; view incident diagnostics; and track known problems, change requests, knowledge base articles, and software assets. Users can also create customized ticket areas that fit their organization’s needs without requiring code-level adjustments. Client records show all interactions, service requests, support tickets, implementations, and an audit trail of all work executed while the knowledge base management module helps users create a complete database of tips, “how-tos”, and solutions for both support agents and end users.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8

7 Reviews of Service Desk +

 

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Software Advice Reviews (4)
More Reviews (3)

Showing 1-4 of 4

Dena from Dell
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

 
 

Manoj from Emics technologies
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

awesome really good, made things so much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good method for tracking help desks requests. Good user access for web portal and email options. Great

Pros

Awesome. Thank you so much Expandable platform. Every solution is time consuming. Leave it to the professionals.

Cons

Wonderful platform large and small organizations. Couple this solution with a local professional services organization that can implement your Service Desk that everyone will embrace. It's a win for everyone!

 
 

Dena from NTT Data (formerly Dell)
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

QUICK, EASY

Ease-of-use

Functionality

Product Quality

Customer Support

 
 

Billy from Star Distribution
Specialty: Distribution

October 2015

October 2015

Great people, software training and professional consulting

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very experienced team that understands the Service Management space. Consultative approach to our problems.

Likes Least

We haven't experienced any downside in using KOHO Experts.

Recommendations

Listen to their Experts and share a much information as possible so they can help you.

 
 
 
Showing 1-3 of 3

Frank from Marriott Hotels

December 2015

December 2015

Great product and support.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Magic Service Desk is a wonderful enterprise solution that offers best practice ITIL process and functionality.

Source: Capterra
 

Timothy from Blue Shield Massachusetts

September 2015

September 2015

Wonderful solutions

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

KOHO Software knows Service Management. The process was well thought out and resulting in a successful project. We are very glad we found them.

Source: Capterra
 

Bobby from General Electric Turbine

August 2015

August 2015

Fantastic group, Great Software and Professional Services

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

KOHO Software offers several cutting edge solutions at various price points. From their portfolio we found the perfect solution for our growing support team. KOHO provided the implementation and trained our team in less than 4-weeks.

Source: Capterra