CG Service Desk Software


 

CG Service Desk software provides a unified approach to service management by offering Customer Service & Support, Web Self-Service, Knowledge Management, Field Service, Help Desk, and Live Chat tools within one system. CG Service Desk can either be installed on local servers or offered through a SaaS-based solution. Users are able to export core data at any time with either deployment model.

With CG Service Desk, companies are able to track service desk ticket resolutions throughout complete ticket lifecycles; view incident diagnostics; and track known problems, change requests, knowledge base articles, and software assets. Users can also create customized ticket areas that fit their organization’s needs without requiring code-level adjustments. Client records show all interactions, service requests, support tickets, implementations, and an audit trail of all work executed while the knowledge base management module helps users create a complete database of tips, “how-tos”, and solutions for both support agents and end users.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8

2 Reviews of CG Service Desk

Showing 1-2 of 2

 

from Star Distribution
Specialty: Distribution
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Great people, software training and professional consulting

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very experienced team that understands the Service Management space. Consultative approach to our problems.

Likes Least

We haven't experienced any downside in using KOHO Experts.

Recommendations

Listen to their Experts and share a much information as possible so they can help you.

 

from Star Distribution
Specialty: 

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Likes Least

Recommendations

 
 
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