Oracle PeopleSoft Enterprise HelpDesk is an integrated help desk system suited for organizations of all the sizes. This system can be installed both on-premise and in the cloud, and provides complete process automation to optimize the efforts of help desk employees.
Oracle PeopleSoft Enterprise HelpDesk software enables users to leverage real-time company data by providing internal support, controlling service costs and closely monitoring service performance. Other key features include system management integration, change management, asset management integration framework, workforce support and problem and incident management.
This software offers contact center optimization, increased operational efficiency and 24/7 support. Oracle PeopleSoft Enterprise HelpDesk also offers critical capabilities such as multichannel support, automatic notification, employee self service, skills-based routing and knowledge content management.
Fernando from City of Tallahassee - Underground Utilities & Public Infrastructure - Water Resources Engineering
Specialty: Public Sector
Employees number: More than 1,001 employees
Through this service I can determine the appropriate app that suit our business needs.
I don't like prospective vendors calling my office. I prefer email.
Use this software advice service to determine your needs to determine the appropriate app and limit vendors contacting you.