ProsperWorks CRM Software


 

ProsperWorks is a cloud-based customer relationship management tool that gives users complete views of their customers. The program is applicable to any industry, including advertising, distribution and real estate.

The ProsperWorks solution includes email integration, opportunity management and lead tracking among its features. Customer data is saved automatically, and the system independently searches online to find relevant data. Every file that is sent via email is immediately stored in a contact’s portfolio, and the system profiles each interaction so users know how recently they have contacted each customer.

Past and future calendar events, such as meetings and calls, are logged within the program, and the software also suggests possible contacts to make based on previous correspondence. Through the program’s email integration, tasks are visible in Gmail, and the opportunity management feature allows users to visualize and manage their sales pipelines with drag-and-drop functionality.

 

ProsperWorks CRM - Native mobile apps
 
  • ProsperWorks CRM - Native mobile apps
    Native mobile apps
  • ProsperWorks CRM - Gmail integration
    Gmail integration
  • ProsperWorks CRM - Sales pipeline
    Sales pipeline
  • ProsperWorks CRM - Contacts, leads and opportunities
    Contacts, leads and opportunities
  • ProsperWorks CRM - Contact information
    Contact information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

88 Reviews of ProsperWorks CRM

 

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Software Advice Reviews (41)
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Showing 1-20 of 41

Erica from Flywheel Brands, Inc.
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Perfect Small Business Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

ProsperWorks is not as widely known (yet) as many other CRM providers in the industry, but it is a strong contender in the arena. It has all the basic features and more for a business that needs a CRM system, and it seamlessly integrates with Gmail/Google for Business, which is a huge plus!

Pros

The Gmail integration is vital in so many ways, including record-keeping, recalling information, setting reminders for follow-ups and organizing project-related information. It's also highly intuitive. Although there are a number of self-paced and personal training opportunities, a relatively tech savvy individual should be able to navigate it with little trouble. It also includes a capability to keep your leads separate from your actual customers, while also moving them through a pipeline that you design. The Opportunities feature does the same thing, allowing you to visually track where any sales are and analyze any snags in your process.

Cons

There are some tricks to setting up the system, but ProsperWorks support is very clear in giving new clients the proper order of operations. If you follow the onboarding steps, you'll be successful.

Advice to Others

Discuss your custom fields and pipeline progression with your onboarding specialist. Although we thought we knew exactly the way we wanted something, it turned out that we were overcomplicating things. Our specialist actually took a time to go over these details with us, asking probing questions so as to help us find a solution that wouldn't fail us.

 
 

ben from DIGITAL DREAMS COME TRUE, INC
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Horrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

You can't get anyone on the phone, It will take days to get a response literally days later via email. I set up a final call to get my data imported and nobody showed up to the call. This was my final straw. I sent in the cancel request. After reading other reviews it looks like I need to cancel my card to end the subscription. Total waste of time. Pissed me off and it takes a lot to piss me off.

Advice to Others

Do not sign up. They do not have enough people to manage their system it seems like and that is a major issue if it is going to cause you issues when running your own company.

 
 

Michall Goldman from CDI South Bend
Specialty: Non-Profit
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Tracking E-mails is helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It is fine. I like the tracking of e-mails option, but not sure if really need this program beyond my use of gmail we will see.

 
 

Herman from DLC mortgages
Specialty: Mortgage
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Mortgage Professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It is easy to use to track leads and follow up on new and exisiting clients. Allows for customization to cater to your specific business needs.

Pros

Easy to use.

Cons

N/a

 
 

Amanda from RE/MAX Signature
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Very User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

One thing I really liked about the program was that you can customize just about everything! this feature makes it very useful no matter what field you are in. I am a real estate agent, and I found it easy to customize according to my needs. The customer service offered is very responsive and polite. I received follow up phone calls and the agents I spoke with were very helpful and knowledgeable. I see Prosper Works as an affordable option.

 
 

Mark from YSL
Specialty: Retail
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2016

December 2016

Dismal Customer Support, ridiculous onboarding, overhyped, overpriced, they bribe you for good reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

NO REFUNDS, thats where you should steer clear!, Any company that does not issue refunds is clearly aware of their poor product. Extremely slow customer service, obviously no phone number just email. They will take over your email database. Say you want to customize, as promised, to your company's needs, good luck with figuring it out yourself. Help? refer your self to the FAQ. For that kind of money? Ridiculous. Remember the helpful and eager to please rep that signed you up? UNREACHABLE after you pay!
THEY WILL CONTINUE TO CHARGE YOU AFTER CANCELLING. YOU WILL HAVE TO CANCEL YOUR CREDIT CARD AND CALL YOUR BANK.

Pros

They take all credit cards including AMERICAN EXPRESS. Do your self a favor and use AMEX so you can dispute the charge!

Cons

NO REFUNDS, POOR SERVICE, DISMAL CUSTOMER SUPPORT, GRAB YOUR MONEY AND RUN SCHEME, FEELS ILEGAL.

Advice to Others

DON'T EVEN THINK ABOUT IT.

 
 

Ian from First Exclusive Inc
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Prosperworks for Real Estate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I had been a Top Producer user for many years but their interface is now old and not user friendly. I bought and tried Contactually for 4 months but found that it had shortcomings for real estate purposes. I trialed Prosperworks and then bought. It is super intuitive to use. Has a great "pipeline" view so that I can see how my brokerage is running. The Chrome extension allows for easy client detail capture from Gmail and the ability to have all correspondence visible within Prosperworks is great. Email tracking is very valuable.

Pros

Pipeline opportunity view. Chrome Gmail extension. Ability to add multiple property transactions to each client, add unlimited clients to a transaction. Call log. Future action scheduling. Integration with Mailchimp. Email tracking within Gmail. Onboarding and support is great. Tutorials are available online and they have weekly webinars that you can drop in on to help you.

Cons

None so far

Advice to Others

If you are looking for a user friendly CRM system for real estate, this is head and shoulders above the others I have tried. Contactually, Salesforce, Insightly and Top Producer.

 
 

bob from bob jones insurance
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Extremely Limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Tried PW for my insurance biz. It was a total waste of time. It took 20+ hours to set up for my business and did very little to help organize contacts/meetings/notes as I required. Also needed to be able to filter/search for data.

Overall, it lacked customization.

Wanted to add custom fields like birthdates. This proved impossible, as the date field required input via pop up calendar, so you'd have to click through every month to get back to January 1 1965. I talked to their support people for a total of 3 hours and the conclusion of it all was "the software can't do that and we're not going to implement that unless a ton of people ask for it." That should have been a red flag because it just got worse.

Importing data is super annoying. If you have a google sheet you want to import, you have to download it as a CSV then re-upload it, and hope the fields match up. It also adds a bunch of tags to crap that makes a huge data mess you end up wasting hours to fix.

The dashboard is a total waste of space. There is no useful information. The People section is basically a glorified Excel spread sheet. When you export your data it grabs the fields, but leaves all of the activity notes behind, so you cannot back those

Custom filters are another massive failure. If you want to filter by X but exclude everyone who already has Y, it's impossible. I think an undergrad designed this system because it lacks advanced features severely.

If you want to set up a daily to-do queue, forget it. You might as well use paper checklist or a spreadsheet.

Another major problem is that it will pull info out of your google contacts and if you check the box for Sync with Contacts, it will completely destroy your hardwork in contacts. It deletes data out of fields, such as addresses and phone numbers. You have to pay for another software called Pieworks to fix that, but it's also terrible. A simple basic feature that should be included is not, and you have to pay yet another monthly sub for something really stupid that should be there.

It has an app for android, and it was convenient when out of the office. You can pull up the contact and if you just had a meeting with them, dictate the notes into logging a meeting. If you need to call them, just tap their phone number, and at the end of the call PW is already logging your call, just enter the notes about topics of discussion. However, the app needs improvement in terms of the dashboard, such as calendar and to do list like a call queue or other service tasks.

You have to submit tickets for every little thing. It's extremely annoying and waste of your time.

I decided to cancel this, pulled all of my data out of PW and set it up in a spreadsheet. PW is barely more than a spreadsheet with a pretty interface. It's not worth the money. You might as well use something free -- or spend the money and get a real CRM with all the features you really need.
They will not let you cancel. There is no place to remove your billing information or cancel your plan. You have to submit a ticket and hope they answer it, but more likely, they'll ignore it because they are a greedy company that ignores the requests users make on their website for changes.

They claim they are the CRM google uses, but that's not true. This is a very immature piece of software that cannot handle a serious business with specialized needs. They may have partnered with

Pros

Interface is OK but needs improvement. The app was convenient, but needs a better dashboard.

Cons

High cost, lack of customization and features. Have to submit tickets for any help. Lack of training videos.

Advice to Others

Don't pay money for this for this. You're better off using a free CRM or a spreadsheet.

 
 

Jake from Be Trū Organics
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Ultimately, choosing Prosperworks became a no-brainer. It came down to that or Salesforce. My boss had previous experience with Salesforce so he was leaning heavily in that direction. After our account manager showed us the demo, my execs were sold. The ease of use alone makes it an easy choice. Not to mention it was a fraction of the cost.

 
 

Gayla from Strategies for the Environment
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Ease of use, essential to a busy office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We've been using ProsperWorks for about a year now. Many of the problems we've had with it have been human issues (forgetting to move an opportunity from one level of the pipeline to the other). Some of the issues that were software related were easily handled by customer service (and honestly - mostly end-user issue, not software)

Pros

Streamlined, and integrated right into our email, which is hosted by gmail.
Great customer support
frequent updates from ProsperWorks when things are being changed/added/maintained.

Cons

Not many, really. Some issues with client information being posted to the dashboard if not properly entered. Opportunities don't seem to show up on the dashboard.

Advice to Others

Definitely try this out. Yes, there are free CRMs, and some of them are also pretty good. But make sure you do your due diligence and definitely check out ProsperWorks. If your email is hosted by any of their supported email clients, you will be amazed at how easy it is to ensure proper tracking.

 
 

Sasa from Realty Executives
Specialty: Real Estate
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Horroble and ignorant customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I contacted prosperworks and asked about certain features and if their system can execute those features. I was promised it can do that and beyond. After signing up I realized that prosperworks cannot do the features I inquired about and that I was lied to. I requested a refund and explained why and they simply proceeded to ignore my request. I phoned and sent emails and still have not hear back. Horrible horrible experience. I would not recommend proserworks to anyone.

 
 

Ross from HQ Homes
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Prosperworks CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am enjoying the ease of use of the product. Keeps my clients on track for me to follow in the process of their transaction.

Pros

I really like the note features for every time you touch a client as well as the integration of the follow up tasks.

Their customer service agents are great at helping you understand the features.

Cons

I would like to see an easier mass email feature

Advice to Others

Give it a try

 
 

Aaron from International House of Prayer University
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

ProsperWorks has revolutionized our contact management!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This product has changed the way we do business and recruitment for leads! Having a great CRM that can sync seamlessly into Gmail has saved us so many minutes turned into hours of converting contacts into our system to reach out to them. They have provided great, consistent support and at an excellent price-point

Pros

It easy integration with our Gmail accounts and how cleanly we can sort contacts at various stages of follow up.

Cons

As with several other CRM's we'd seen, there is a certain amount of redundancy within the system, leaving you multiple ways to almost do the same thing thus those functions can become unused if you are lacking more formal training.

 
 

Kristian from Tiffany Homes & Associates
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

ProsperWorks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The software is easy to use and can be customized to your needs. I think if you're looking for a CRM and you've never used one before, this is a good way to get introduced to CRM so you can establish what you like and don't like. I've used other CRM softwares before and there's always something I like and don't like. But overall this one fit the job and was interchangeable where I needed it to be. If you're starting out your business and you're not sure what to look for the PropserWorks team will really educate you on how it works. It does sync with gmail which is great for us, there were a few kinks I couldn't figure out but again, overall this is a great program.

Pros

syncs to gmail and has extensions to use within gmail, easy to use, straightforward, customizeable

Cons

I couldn't get my gmail calendar to sync with it. Too much customization, it was hard to teach my boss how to use it just because I could change so many features to fit his style of working.

Advice to Others

This is a great starter program that does more than the basic cheap ones, but really gives you a chance to test out what you like and don't like in a CRM.

 
 

Robyn from Ramsey-Shilling Brokerage
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Prosperworks CRM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

There was confusion from the beginning as to who my main point of contact was to get started. I had an initial person, then interacted with two others. None were able to assist with questions about merging my domain name email with my gmail account. The CRM software specifically caters to gmail users. That was fine as I had set up my domain name email to send/receive via my gmail account. None of the support persons were able to advise or confirm if Prosperworks would still work with my domain email via gmail. I was instructed by one of them that I would need to also subscribe to the paid Google for Business service. From the onset I was asked and confirmed I was only interested in the level. As I'm a new agent in Real Estate, and I would be the sole user, I did not need, nor could afford the bells and whistles. One of the key selling points was the ability to track and see when my emails were opened. At no point in my various conversations with 3 different consultants was I told that this feature was only available at the price point. It was only after I had installed the software and inquired about the missing feature that I was told I wasn't eligible. Also, the ongoing question about the integration of my domain name email address was never satisfied. After playing around with the app, importing contacts and setting up both my gmail and domain name email in the app during the free trial period, I discovered that I would need to pay for an additional account for the "second email" even though it was me the same person. My take-away was that I would need to pay for each additional subscriber. When compared to others like Hub Spot, this is simply a bad deal. At no point during the onboarding process was this explained until I was ready to confirm payment/my own personal email issues. I was told a supervisor who would be more knowledgable would be in touch. It was around a week later I heard from a supervisor. By then I had moved on. I informed her that I had discovered HubSpot and would be using that as my CRM moving forward. HubSpot is free and also comes with the feature to track opened emails. The supervisor told me that HubSpot was NOT a CRM. It is. So, in the end I would not recommend Prosperworks. It seems this app is too new and the support team is lacking in knowledge. At the basic level of it's not worth it when compared to others that offer the majority of the same features for free.

Pros

useful if you use gmail exclusively.

Cons

lack of knowledgable support team.
too expensive when compared to other CRMs

Advice to Others

spend time doing market comparisons of other CRMS to find the best value and features suited to your needs.

 
 

pete from EFM
Specialty: Healthcare / Medicine

September 2016

September 2016

New user, small start up company

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Interface to gmail is very good alongside tracking of opportunities

Likes Least

you cannot send emails within prosperworks, having to switch out of the programme defeats the objective of having automatic interface to gmail !, particularly more annoying when using the mobile app, could be a showstopper to some.

Recommendations

Try before, there are some good features, however the interface is a bit dull

 
 

Dennis from Insurance By Law
Specialty: Insurance

September 2016

September 2016

Decent CRM

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

interfaces with Google well as far as having contacts and then transferring them to the calender.

Likes Least

I would have to customize too many fields for specific insurance needs.

Recommendations

Highlight the labels you need the most. Have a preliminary layout of the design you want it to achieve.

 
 

Andre from AKM Graphics LLC
Specialty: Other services

September 2016

September 2016

Simple and straight forward to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ties into my email to keep my communication and interaction with each customer organized. the dashboard gives you a great look at where you are with whats in your pipeline and task you are working on.

Likes Least

Customizing reports to report specific things in the pipeline and not revert back to the default.

Recommendations

For the cost great software for startups to keep organized. the support group is great keep you aware of updates coming to improve the software.

 
 

Christine from Ceragem USA
Specialty: Healthcare / Medicine

September 2016

September 2016

Small Business Using Online CRM First Time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It instantly connected social media connections with an email address.

Likes Least

It is not that easy to add and delete options from the CRM profile of each individual, even with an Excel file uploaded. It is also not that easy to update a person's file as basic keyboard function switch (like Tab to the next field) did not work. It was a lot of clicking with the mouse to get where I wanted.

Recommendations

LIKE the social media connections
LIKE that you can add filters to CRM profiles
LIKE that you can upload/download Excel files to work off-line
HATE how hard it is to update a file ON prosperworks
NEED easier accessibility; to be able to work without relying on screen and mouse

 
 

Tim from Angstrom Science
Specialty: Engineering

September 2016

September 2016

ProsperWorks CRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is tied directly to Google Mail, so all relevant emails are linked to contacts and opportunities. Also, ProsperWorks can automatically obtain contact information based on email address and this information can be used to create new contacts.

Likes Least

Customer support is limited. I have not used the reports much yet, simply because I have not had the time to teach myself. Before committing to purchase the software, the sales person was very helpful. After purchasing the software, it is difficult to get a response to questions.

Recommendations

Get as much information as possible from the sales person before buying the software, because once you purchase it, you will have difficulty getting more training.

 
 
 
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