Spiceworks Software


 

Can free help desk software really work for your business? We think so, and so does the Software & Information Industry Association (SIIA). In 2010, they recognized Spiceworks as the best vertical market business content solution.

Spiceworks is a 100% free help desk and network management solution specifically designed for systems administrators and IT professionals. The system works best if you’re managing a network with up to 1,000 devices. While it can handle more than 1,000 devices, the software will run much slower. What we like most about Spiceworks is the robust functionality you get, all at no cost. With Spiceworks, your IT department can receive help support tickets via the Internet and email, assign them to the right team member, and create, track and manage new tickets. Other notable features in the free IT app include network monitoring, UPS power management, PC troubleshooting, and Active Directory management.

Used by nearly 1.5 million information technology professionals, Spiceworks is able to offer their system for free because it is sponsored by IT companies that advertise in the application. If you’d rather not view advertisements in the workflow, or if you can’t run them on your network, you can opt for the ad-free, low monthly cost version. The product is frequently updated by Spiceworks developers to meet the demands of their user base. They even offer telephone-, email- and chat-based support – all for free.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

59 Reviews of Spiceworks

Showing 1-20 of 59

 

from Urology Clinics of North Texas
Specialty: Healthcare / Medicine

Great way to implement low cost help desk

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Likes Best

No cost, so it helps with limited IT budgets and a large online community for peer interaction.

Likes Least

No granular control of email notifications for selecting if a technician can get email notifications on tickets they open and assign to someone else in the system.

Recommendations

It is a quick and easy way to implement help desk.

 

from Midwest Foods Inc.
Specialty: Food / Beverage

Spiceworks helpdesk for Netsuite issues.

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First of all after we implemented spiceworks my e-mail inbox looks much cleaner now. I used to get around 50 e-mails a day regarding ERP issues now everything in spiceworks . It`s easy to use. Highly recommended for help desk and IT professionals.

Likes Least

I wish I could customize the look. I don`t like fonts sometimes its hard to read I have to zoom in to see . Otherwise nothing complicated its very straight forward application.

Recommendations

If you are looking to Implement ticket system in your company, spiceworks will meet all your expectations no need to look another system.

 

from Midwest Foods
Specialty: Food / Beverage

Spiceworks is everything IT in one package

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Likes Best

Spiceworks user friendly set up can get any IT department up and running in minutes. It gives you a dedicated user portal so that your staff and or clients can submit their IT help desk request and or questions. It has great reports to keep track of the categories that users report to have in a consistent basis it allows you to make notes so that your technical staff can review what steps were taken to resolve the issues and also its reporting allows you to see how long tickets remain open.

Likes Least

I have not found something I dislike about Spiceworks..

Recommendations

If you are and IT pro and you are looking for a solution that is cost effective (FREE) and is an all in one package with user friendly interface Spiceworks is the way to go!

 

from Integrated Health Resources
Specialty: Healthcare / Medicine

Great Software

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Likes Best

SpiceWorks has enabled my company with the ability to effectively communicate with and solve IT issues for our internal and external stakeholders by provided an easy and efficient help desk software application.

Likes Least

I would prefer a better GUI for email attachments.

Recommendations

This software is quite efficient and will allow you to handle the majority of your IT needs.

 

from Our Lady of the Elms
Specialty: Education

Used for maintenance & event setup tickets

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Likes Best

Customization of fields for submitted tickets. Cloud capability.

Likes Least

It's exclusively designed for IT and while probably good for that, is not adjustable enough to fit our needs best. Also not the easiest to use for less computer literate staff.

Recommendations

Simply the viewing screens. Remove the "more" button on individual tickets and always make entire ticket viewable.

 

from Great Panther Silver Ltd.
Specialty: Other

Good product, easy to use and provides good reporting

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Likes Best

its array of features and benefits, and inventory management has easy controls and many report features. I think people can definitely use for the organization for inventory and helpdesk.

Likes Least

web interface is a bit confusing especially with account on prem server vs cloud setup . need to separate or simplify.

Recommendations

Be sure to know your environment GPO for workstations and ensure you setup proper access to the desktop devices.
however initial access was somewhat confusing in accessing our on prem server. it should be a lot simpler

 

from Detroit Tool & Engineering
Specialty: Maintenance / Field Service

Machine service technician overview

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Likes Best

You can customise Spiceworks to fit your individual and company needs. You can customize how you are notified, who gets notified and to what categories. You can make this product your own.

Likes Least

There is not too much about Spiceworks that I do not find useful. If I had to pick something....the mandatory updates can be bothersome.

Recommendations

Go old school and make a list of what you want the software to do and check off your list. Next step would be to rate how easy it is to navigate the software. I found Spiceworks to be very user friendly.

 

from AGM Container
Specialty: Manufacturing

Spiceworks Rocks!

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Likes Best

I have been using Spiceworks for about 10 years now. First, its Free! You cannot beat the price. Even with the ads, its a great free product. We have some customizations that make it more unique to us, but overall its a great product.

Likes Least

I wish they would have a ticketing only version of their product. We use this in other departments separate from IT for ticketing, and it would be cool if they had a more stripped down version.

Recommendations

With the number of features that Spiceworks offers, there is no comparison with products like Dell Kase especially when you factor in the price.

 

from DTE
Specialty: Manufacturing

I use this to submit it support tickets.

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Likes Best

I like it because it is very intuitive and free. It is web based so you can access it from any browser.

Likes Least

Nothing so far. This product seems to do everything I need a ticket submitter to do.

Recommendations

Make sure the software you choose will keep the records that you need to review at a later date.

 

from DTE, Inc
Specialty: Manufacturing

Spiceworks is GREAT

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Likes Best

The visible tracking of jobs to make DTE more productive

Likes Least

No negatives at all. This product has made DTE a better company

Recommendations

Just try it and you will fall in love with it. This software draws together the IT department so that resources can be quickly deployed to fix issues.

 

from AGM Container Controls Inc
Specialty: Manufacturing

Easy customize and tailor to your needs

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Likes Best

Being able to customize the different features to tailor Spiceworks to the needs of our company. This alone made it easier for us to adopt and implement.

Likes Least

The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize my implementation there wasn't very much documentation available for what I was trying to do. The community did provide a great resource but finding the information took some digging.

Recommendations

Make sure that the problems you are trying to solve with this solution are well defined before you start. This makes evaluating the specific features easier and will be easier to determine if it will be worth your time investment.

 

from DTE
Specialty: Manufacturing

Spiceworks is a great organized program

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What I like about Spiceworks is that I can stay neatly organized and always know what tasks I have for my day. It is also very helpful that I can make notes about my tickets and always look back on them. Great product!

Likes Least

What I least like about this product is that some of the notifications I get sometimes repeatedly come back up after closing this out and becomes somewhat annoying but it is very easy to ignore

Recommendations

Why not? The software is free and you can use it anywhere.

 

from DTE (Detroit Tool & Engineering)
Specialty: Manufacturing

Programmer Analyst

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Likes Best

This product is great for keeping track of ticket progress and history. This is extremely helpful when referencing similar issues in the future.

Likes Least

I would prefer to not see any ads, but it is not a big deal.

Recommendations

This is a great application for keeping records of help desk tickets.

 

from Clermont Senior Services
Specialty: Non-Profit

Good product Great Community

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Likes Best

Price is free, if you don't mind a few ad banners and the tech support is fast and friendly.

Likes Least

The scanning is not always accurate and has some issues updating changes to devices.

Recommendations

Try it out. It's free and simple to setup, so no risk involved.

 

from Niagara technology group
Specialty: Software / IT

Good forum for IT discussion

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Likes Best

It gives a platform for individuals and companies to discuss IT and ask questions.

Likes Least

It can be frustrating when discussions go from productive to other unrelated topics.

Recommendations

Don't be afraid to ask a question even if you think it may sound dumb. Chances are there is someone out there who has been there and can help.

 

from Stickley Furniture
Specialty: Manufacturing

IT HelpDesk Solution - Spiceworks Software Works for Me!

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Likes Best

The best thing about Spiceworks is the price. Presenting a Business Case to a CFO goes much smoother when the cost of the product is free!

Likes Least

I really do not have anything negative to say about Spiceworks.

Recommendations

If cost is a concern, I recommend Spiceworks. Using the software is free and they have a great online community. We did our own Server setup using VMware. If you do not have the resources, Spiceworks will host your Software for you!

 

from DTE
Specialty: Manufacturing

Best IT Helpdesk Solution on the Market! Plus it's free!

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Likes Best

I like that Spiceworks is free, the product is easy to use and the apps are great. I have used other products in the past, like Track-it and Helpdesk Authority. While I really liked those products, they were more expensive than Spiceworks, since it is FREE! We also use the product in our maintenance department as their work order system, so that was an added bonus.

Likes Least

That they force you to update the software. I can see why they do that, it makes sense, but it does put the fire under you to do the updates. They do post a notification on the screen to tell you how many days the update will take place in.

Recommendations

Download the product and install it on a test machine, it's really easy. If you can't find something you want, just do a search for it, there will be an app to download that will probably fix the issue and make the software work the way you want it to. So my suggestion would be to not give up on the product if it doesn't exactly fit your needs, contact the Spiceworks community and see if they have a solution.

 

from Competitive Energy Services
Specialty: Energy

Spiceworks - Community, Inventory and Ticketing all in one.

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Likes Best

Spiceworks is a great tool for many reasons. The first being that the community of other IT people is strong at 6.5 million. So when you have a question you can freely ask it without having to earn points first or having people upvote it so it is seen by others.

Spiceworks is also great because that same community also has reps from all the major tech vendors and small startup companies trying to make a name for themselves.

The software itself has built in inventory, helpdesk as well as network monitoring that rivals some of the bigger names but is free. The only catch is that you have to see a few ads on the sidebar while you are using the software.

Likes Least

I don't have any issues with Spiceworks, but if I did support is also free and is very responsive.

Recommendations

Install the software then go to the short how-to videos on each type of task. The initial instructions also help quite a bit with getting the helpdesk setup and the inventory going.

 

from Bureau Van Dijk
Specialty: Software / IT

Essential to my daily function

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Likes Best

This is a free product, which in itself is impressive when you consider what you are being offered. In addition to a customizable ticketing system, you are given an inventory system, and a newly added network monitoring function which so far has been nothing short of impressive (Until now I have been using PRTG Monitor, which in itself is a wonderful tool, but not free.) The initial setup is very easy, and and Spiceworks as a service has very low hardware requirements, meaning you can run it on an older laptop fairly well.

The reporting function is a massive lifesaver, as it can help you generate a flexible list of everything from tickets (very flexible in what you want displayed, and how you want it sorted,) to your IT inventory (sorted by office location, purchase date, etc.) The ability to send these reports to our company's upper management to show hours spent on particular projects per month, or what assets need to be replaced due to original purchase date, is a very big plus.

The community portal itself is full of helpful people who are always willing to share their knowledge. On multiple occasions where I had to find a solution to a technical problem, I found people who were quickly able to pull more details from each instance, and provide a brief list of solutions in a fairly short amount of time. When you are backed against a wall, this can be a massive lifesaver.

Likes Least

Plugin compatibility. Some older plugins may no longer work well with newer version of the software, as well as some of the newest plugins requiring the latest update, but these are just minor nitpicks.

Recommendations

For a relatively small IT operation, this is an ideal no cost solution. It gives you all the tools functionality you need to manage and maintain the infrastructure of a small business.

 

from AGM Container Controls
Specialty: Manufacturing

Spiceworks: How can free be so good?

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Likes Best

Well, the price is right. Spiceworks is free. However, I definitely appreciate the range of features available in the software. The help desk is a lifeline for our department. Our network systems administrator is a big fan of the visualization tools which enable him to monitor the software installed on our network. There have been a couple occasions where Spiceworks has tipped us off in regards to potentially harmful software that needed to be removed ASAP.

Likes Least

The software's documentation is rather weak, and what we have learned has primarily been through trial and error. That said, the forums are fantastic and the community members are willing to help walk you through just about everything.

Recommendations

As the software is free, I would recommend giving it a shot and seeing if it meets your needs. For us, it was totally sufficient.

 
 
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