Userlike Live Chat Software


 

Userlike is a cloud-deployed (Web-based) live chat platform that can be added to any existing website, providing effective real-time communication between customers, employees and internal team members. It offers many customization options that let companies match the look, feel and logic of live chat to their own website.

Userlike is based in Germany, though its product is used by companies around the world. Their live chat platform, in accordance with German law, offers unique data privacy options which customers can opt for to ensure their information will remain secure. 

Userlike’s design team maintains a singular focus on producing intuitive interfaces, for both customers and agents, and Userlike is known for its overall ease of use.

 

Userlike Live Chat - Mobile view
 
  • Userlike Live Chat - Mobile view
    Mobile view
  • Userlike Live Chat - Offline mode
    Offline mode
  • Userlike Live Chat - Chat view
    Chat view
  • Userlike Live Chat - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

115 Reviews of Userlike Live Chat

 

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Software Advice Reviews (10)
More Reviews (105)

Showing 1-10 of 10

Nathan from Inspiro Business Solutions
Specialty: Consulting

September 2015

September 2015

Superb Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clean interface, powerful features, and deep integrations.

Likes Least

Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.

Recommendations

Do free trials, and test with your team the people who would be using it. Do live tests!

 
 

Kathrin from Saphir Unternehmensberatung
Specialty: Education

September 2015

September 2015

It was really good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use and you can use it with the mobilephone.

Likes Least

The integration into iPhone is difficult but it works.

Recommendations

It must be easy to use and i need an iphone integration.

 
 

Derek from Taste Analytics
Specialty: Software / IT

September 2015

September 2015

Simpel to use. Good in accumulate feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.

Likes Least

Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.

Recommendations

It's been a great service. Don't have much to suggest currently

 
 

Ugo from JAPAN CONSULTING
Specialty: Other

September 2015

September 2015

Easy and handy module

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.

Likes Least

The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.

Recommendations

To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.

 
 

Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel

September 2015

September 2015

USERLIKE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We could chat with our guest's directly from our main websites.

Likes Least

Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.

Recommendations

Just evaluate this according to what you have experienced.

 
 

Terrelle from UrBema LLC.
Specialty: Manufacturing

September 2015

September 2015

A Well Designed Online Chat Program for All Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Likes Least

As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations

Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

 
 

Anthony from www.gulvhallen.no
Specialty: Retail

September 2015

September 2015

Review Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.

Likes Least

When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.

Recommendations

Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat

 
 

Bradley from Flying Fish Properties
Specialty: Real Estate

September 2015

September 2015

Impressive technology and service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and does exactly what it says on the tin.

Likes Least

Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.

Recommendations

Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.

 
 

Christian from Diözese Graz-Seckau
Specialty: Other services

September 2015

September 2015

Great product. Quick setup, works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.

Likes Least

Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.

Recommendations

If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.

 
 

Andrea from enduu e.K.
Specialty: Pharmaceuticals

September 2015

September 2015

Easy to use and realy cool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I realy liked the configuration, easy and simple to setup

Likes Least

Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!

Recommendations

Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...

 
 
 
Showing 1-20 of 105

James from RideTo

July 2017

July 2017

Vital to business function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to install and onboard operators
Free trial
Proactive chat
customer branding on free version

Cons

Need a slack/mobile integration!!! In today's world we need to be able to serve customers on the move 24/7

Source: Capterra
 

Kenan from BVBC e.V.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very easy to use, customizable design, nice features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Satisfied customers, less E-Mails, less calls, a good review of our homepage..we can see at which points people find it difficult to understand something and why they startet a chat.

Pros

I really like that it's so easy to use and implement. We needed less than half an hour to have a good chat tool on our homepage. It's really intuitive - for the operator and for the webvisitor. Features and functions are nice - I like the option of automated messages.

Cons

It would be great if there were more design options available in the free version, otherwise it's not possible to keep the CI. But hey - it's free. ;)

Source: Capterra
 

Kevin from KA Services
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Awesome service, live chat, totaly free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Be able to talk with my customers and offer them services

Pros

Its instant. And gives you a trial time , modern look, the site and apps are fast. You can try the app for free

Source: Capterra
 

Adam from AD & Co. Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Quick to instal, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

customer engagement increased

Pros

Mostly that the signup and instal process was simple. Clean interface, clients using it more than Zopim we had in the past

Cons

There is little to complain about, the chat functions correctly but the price could be more competitive..

Source: Capterra
 

Boris from Hobex AG

July 2017

July 2017

very nice to use this tool, Support is very fast an easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.

Cons

sometimes i lose the Connection, when a user is online(perhaps the Problem is on customer side). The warning when someone is in Chat should work better.

Source: Capterra
 

Robert from Schmidtner Gmb
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Excellent

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

New Customer contatcs, fast conversation and Support for the customers

Pros

Pace, easy to work with, nice Features (google map). Ist nice to see, when the visitor is writing and sometimes correcting his answer. The Google map is very helpful.

Cons

I can not really say anything, what is negative. Just perhaps, the zoom of Google maps could be more precisely.

Source: Capterra
 

Juan from Kooltivate
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Simple and nice chat system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Interesting feedback

Pros

Easy layout and clear interface with specific sections. Integration with other colaborative tools like Glip and others.

Cons

The account status is some confused, for me must be have am icon or other sign to understand the status of account trial/free

Source: Capterra
 

Thomas from seodepot, Thomas Matti
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

A top Tool for all Websites and must have for Onlineshops.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A better Support for our Customers. And a better customer loyalty.

Pros

Easy to work with it. A modern Design and many Options for Individualisation. Make absolutely sense to use Userlike.

Cons

The same Login for all Operaters (Admin, etc.). I would like a special Login only for Agent Operators.

Source: Capterra
 

Yannick from Goodlance
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great and easy to setup tool for customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its integrated in minutes and is very easy to customize. Seeing the user typing in realtime is helpful too.

Cons

The free version is very limited in features but the price for the smallest plan seems to be totally fair.

Source: Capterra
 

Shadi from Orbtalk Ltd

June 2017

June 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use, keeps everything in one place. best and most efficient way of doing some market research

Cons

sometimes it takes a very long time to load. It also can be a little but confusing with all the options.

Source: Capterra
 

Jake from Day Tripper of Duluth - Day Tours
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Best Live Chat Plug-in forWordPress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer Service on a new level.

Pros

UserLike is a really easy to use Live-Chat Tool. The installation is super easy and you can make all settings through the Chat Panel. I love the simple and familiar design of UserLike which work perfectly on mobile phones.

Cons

I am a german user and not all the words in the Chat Panel are translated to german. But it is quite self-explaining, so not such a big issue.

Source: Capterra
 

Hayden from Beetstech
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great software for connecting with customers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the clean usability and interface. I also enjoy the ability to host the chat natively on our website.

Cons

The notification system could use some improvements. Mostly I would like it to notify my phone when a chat is received.

Source: Capterra
 

Oliver from Espressissimo.de
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

helpful but it takes time to support all customer needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More customer happiness, more sales and a stronger customer relationship. Interaction and getting more information about our search function in our shop and what problems our customer have in their customer journey.

Pros

Interaction with customer and knowing more about their needs. I know not all functions until now because I use it only for some weeks.

Cons

Easy on/off. Offline messages and real time chats. I like selling products about this channel. Often it takes a little bit longer and an phone call could be more efficient.

Source: Capterra
 

Andre from Orbtalk

May 2017

May 2017

Very Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is well structured and for the most part also easy to understand. A few settings are a bit more complicated than they need to be.

Cons

There were a few settings in the setup of the chat widget that we didn't find that intuitive.

Source: Capterra
 

Hanna from Magistrato AG

May 2017

May 2017

Userlike is in my opinion the best live chat software on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can modify the software in thousand ways, e.g. color shemes or wording and auto appearance times.

Cons

The only exception I have found yet, is the missing feature of an auto chat bot that receives a first message and then leads the customers into an offline Formular(make the live chat look 24/7 but make it into an offline chat at closed office days).

Source: Capterra
 

Ralph from Emaglab

April 2017

April 2017

Great great, great !

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Amazingly simple to use, reponsive, well desinged UI, reasonable price and very, very, very simple to integrate, I would recommend to any one who owns website, even a non-service website

Source: Capterra
 

Sarah from TomTom Telematics

March 2017

March 2017

Userlike Live Chat Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I find that the chat is easy to use and navigate around the different tabs. I have only used it for around one week however, it is a straight forward system and I do not have any problems using it.

Source: Capterra
 

Jannik from Magistrato AG

March 2017

March 2017

Awesome Chat Plugin

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Easy to use and nice to enhance software looks also awesome, In my opinion it has the best design on the market

Source: Capterra
 

Harald from Guenstig-IT.de

March 2017

March 2017

Great Tool to win undecided costumer for our webshop

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We are using Userlike since a few month now and my colleagues and are feel confident that we won a lot of new costumers because they got the opportunity to have a quick chat at our webshop for questions etc. Userlike as Tool is very easy to use and gave a few possibilitys to save contact dates during the chat etc. I personally really like that you could read real time the typing of your chat partner and prepare your answer alreaday... so I got very low response times until the cosutmer receive my answer...

Source: Capterra
 

Benjamin from kidsvacances

March 2017

March 2017

A good tool to touch your customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This tool is really good to get in touch with your customers on your website. You can help them directly.

Source: Capterra
 
 
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