Userlike Live Chat Software


 

Userlike is a cloud-deployed (Web-based) live chat platform that can be added to any existing website, providing effective real-time communication between customers, employees and internal team members. It offers many customization options that let companies match the look, feel and logic of live chat to their own website.

Userlike is based in Germany, though its product is used by companies around the world. Their live chat platform, in accordance with German law, offers unique data privacy options which customers can opt for to ensure their information will remain secure. 

Userlike’s design team maintains a singular focus on producing intuitive interfaces, for both customers and agents, and Userlike is known for its overall ease of use.

 

Userlike Live Chat - Mobile view
 
  • Userlike Live Chat - Mobile view
    Mobile view
  • Userlike Live Chat - Offline mode
    Offline mode
  • Userlike Live Chat - Chat view
    Chat view
  • Userlike Live Chat - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

169 Reviews of Userlike Live Chat

 

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Software Advice Reviews (10)
More Reviews (159)

Showing 1-10 of 10

Nathan from Inspiro Business Solutions
Specialty: Consulting

September 2015

September 2015

Superb Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clean interface, powerful features, and deep integrations.

Likes Least

Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.

Recommendations

Do free trials, and test with your team the people who would be using it. Do live tests!

 
 

Kathrin from Saphir Unternehmensberatung
Specialty: Education

September 2015

September 2015

It was really good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use and you can use it with the mobilephone.

Likes Least

The integration into iPhone is difficult but it works.

Recommendations

It must be easy to use and i need an iphone integration.

 
 

Derek from Taste Analytics
Specialty: Software / IT

September 2015

September 2015

Simpel to use. Good in accumulate feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.

Likes Least

Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.

Recommendations

It's been a great service. Don't have much to suggest currently

 
 

Ugo from JAPAN CONSULTING
Specialty: Other

September 2015

September 2015

Easy and handy module

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.

Likes Least

The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.

Recommendations

To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.

 
 

Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel

September 2015

September 2015

USERLIKE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We could chat with our guest's directly from our main websites.

Likes Least

Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.

Recommendations

Just evaluate this according to what you have experienced.

 
 

Terrelle from UrBema LLC.
Specialty: Manufacturing

September 2015

September 2015

A Well Designed Online Chat Program for All Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Likes Least

As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations

Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

 
 

Anthony from www.gulvhallen.no
Specialty: Retail

September 2015

September 2015

Review Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.

Likes Least

When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.

Recommendations

Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat

 
 

Bradley from Flying Fish Properties
Specialty: Real Estate

September 2015

September 2015

Impressive technology and service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and does exactly what it says on the tin.

Likes Least

Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.

Recommendations

Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.

 
 

Christian from Diözese Graz-Seckau
Specialty: Other services

September 2015

September 2015

Great product. Quick setup, works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.

Likes Least

Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.

Recommendations

If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.

 
 

Andrea from enduu e.K.
Specialty: Pharmaceuticals

September 2015

September 2015

Easy to use and realy cool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I realy liked the configuration, easy and simple to setup

Likes Least

Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!

Recommendations

Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...

 
 
 
Showing 1-20 of 159

Martin from eCommerce consulting agency
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Good welldocumented chat

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy to work with, well described API and in a price range where its suitable for smaller merchants.

Like the way its easy to style and setup the chat it self, so you dont have to have the little chat in the right corner.

Source: Capterra
 

Tom from RideTo

September 2017

September 2017

Really great UX, simple to use and great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our revenue increased by 15%

Pros

It's usability!!! Simple to install via tag manager and very easy to use It doesn't over complicate things.

Cons

You can't proactively reach out to customers. It would also be very useful to have a mobile application.

Source: Capterra
 

Chris from LeasingMarkt.de GmbH

September 2017

September 2017

Really nice tool with a good customer experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- good design
- easy to install
- many informations about the customer
- nice to handle
- good customer experience

Cons

- less KB for the widget would be fine - it slows the loading time too much
- 3 chats is are bit too few for the basic account

Source: Capterra
 

Reto from zCapital AG
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great tool, easy to integrate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The tool is easy to integrate and almost self-explaining. The functionality is broad, and there are several useful add-ons. Macros work great.

Cons



The support reaction time is not too fast, but usually, one does not need any support. A Microsoft Dynamics integration would be helpful.

Source: Capterra
 

Lian from Euregiohunt

September 2017

September 2017

It works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its very Easy to work with for everybody in the company. The overview is very easy and also the browser functionality to get a message when somebody talks to you

Cons

I would rateher see the functionality of dutch language include that would be very nice for all of us

Source: Capterra
 

Ben from apotheker.com
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Very powerful and comfortable tool to manage our customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use and very modern design. We like also the support. We really recommend this product for daily use.

Cons

price conditions for small companies. would be great to get all the features of team package for free or less than the monthly price..

Source: Capterra
 

Ivan from HKPM OFFICIAL
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Ive tried live chat and it works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can let my user enjoy a fast support chat!

Pros

The live chat features. There is fast response for the widget. Sorry for this but I got no more idea...

Cons

The price of this software is quite expensive I think, and there is an icon below the chat box, I think thats kinda annoying as it took too much space.

Source: Capterra
 

Nathan from Petralian
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Really well designed and priced LiveChat solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great live chat with fantastic pricing, there is a start up plan for young, new companies also.

Pros

Answerbot is calling his humans is a very sweet way to start a conversation and may end up disarming or cheering up a frustrated customer. The design is comfortable and inviting.

Cons

There is no way to tell customers that chats are "usually handled within x minutes" or "there are x customers in front of you".

Source: Capterra
 

Daniel from Interdependence GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Simple, simple and fast to integrate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy-to-use backend
- Comprehensive evaluation function
- Quick integration can also be linked to other marketing tools

Source: Capterra
 

Ariel from PerfectSkin Company
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good but not intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

speed in implementation, easy way to use an API like this, a dashboard with good user interface

Pros

I liked the interface, as well as the basic and initial configuration of profile and wigets. Also the ease to apply the button in your web page.

Cons

I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public. I also believe that you should be able to integrate another user that is already registered in an easier way, as well as enable some similar to owner privileges to other operator

Source: Capterra
 

Andreas from Travelconsulting Hotter
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Very easy set-up and good customer feedback

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It was very easy to do the set-up on my website, thanks to the excellent tutorials. And I´m a big fan of the individual layouts.

Cons

For a small company which wants to offer professional innovative services like a big player, the monthly costs are too high.

Source: Capterra
 

sinil from mesoft business solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Looks very user friendly and with more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

still to use for more time..

Pros

easy to use. features filled. changing profile pictures are very good features everything looks fine.

Cons

I don't find anything so far. may be creating script can be done while creating the account. otherwise everything looks fine.

Source: Capterra
 

Jimmy from correYvuela.com
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

So far the service has been stable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. The interface is clean and well strutured. Plus, the options of the free version are good enough to give it a test drive.

Cons

The mobile version UI is not as clear as the desktop counterpart. Many customers try out our website on their smartphone and some said they could not send me a message.

Source: Capterra
 

Jerome from Rushevent

August 2017

August 2017

We are just starting but it looks good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple to install and to use. We are now dealing with the support to get a much more service for our customers.

Cons

For now nothing special, just the fact that it is disconecting very ofter, but we will find the solution.

Source: Capterra
 

Salih from Fahrenheit
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is really well-rounded, leaves nothing to desire and is polished to the point where I could recommend it to anyone.

Cons

The Price is higher then those of most of your competitors, especially for the option to remove the brainding.

Source: Capterra
 

Daniel from danielntech
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to reach customers ;)

Pros

Light, Beatiful, Easy as hell to install and use. Part from that i cant think about anything else, its just great.

Cons

Probably the pre made icons, add some more modern ones. The current ones are fine but i mean, it should be refreshed i thnk.

Source: Capterra
 

Alejandro from LibreCraft

August 2017

August 2017

It's very easy to help my customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Help customers, get more sales.

Pros

The macros, the way it is so configurable, all the feautres that it has like the bot, the screenshots

Cons

It hasn't any adjunt button in the chat to send photos or screenshots of another websites apart of the web where is the livechat

Source: Capterra
 

Lauren from Zeelk
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

This is now my only solution for all my future sites and active too

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It increases my overall sale for a quick reply option to all my customers live.

Pros

I really like the interface and easy use policy. Just install the plugin on WordPress or put the code and Done to start. Mostly like the color options and design to attract more customers. And also it's working great on every device so I can use it with my mobile too for reply my customer when I'm out of the home.

Cons

I think it should have image and file sending option too, that can make it greater to use as customers and marchets need to share screenshots most of the time.

Source: Capterra
 

ma from Tester

August 2017

August 2017

good chat software, easy setup, but doesnt integrate sufficiently with other software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

Pros: What do you like most about this software? *
good chat software, easy to install, easy setup, configure colors and messages and start chatting,

Cons

Cons: What do you like least about this software?
Userlike chat fields do not map fully to hubspot - needs deeper integration, eg lifecycle stage.

Source: Capterra
 

Christina from printmate GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Userlike is the best Chat-Solution for us so far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We can get in contact very quickly with our customers; especially when there is only one short question, it would be unnecessary to write an e-mail!

Pros

We love userlike because it's so easy for our customersto get in touch with us without typing long mails or waiting in boring wait loops. The software is pretty easy to use & and if there are any questions, there is great support team!

Cons

The only Contra i could tell about userlike is the missing mobile solution, but eben that will be available soon, so there are no points we can complain about.

Source: Capterra
 
 
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