Userlike is a cloud-deployed (Web-based) live chat platform that can be added to any existing website, providing effective real-time communication between customers, employees and internal team members. It offers many customization options that let companies match the look, feel and logic of live chat to their own website.
Userlike is based in Germany, though its product is used by companies around the world. Their live chat platform, in accordance with German law, offers unique data privacy options which customers can opt for to ensure their information will remain secure.
Userlike’s design team maintains a singular focus on producing intuitive interfaces, for both customers and agents, and Userlike is known for its overall ease of use.
Nathan from Inspiro Business Solutions
Clean interface, powerful features, and deep integrations.
Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.
Do free trials, and test with your team the people who would be using it. Do live tests!
Kathrin from Saphir Unternehmensberatung
It is easy to use and you can use it with the mobilephone.
The integration into iPhone is difficult but it works.
It must be easy to use and i need an iphone integration.
Derek from Taste Analytics
Specialty: Software / IT
Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.
Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.
It's been a great service. Don't have much to suggest currently
Ugo from JAPAN CONSULTING
The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.
The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.
To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.
Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel
We could chat with our guest's directly from our main websites.
Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.
Just evaluate this according to what you have experienced.
Terrelle from UrBema LLC.
The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.
As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.
Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.
Anthony from www.gulvhallen.no
We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.
When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.
Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat
Bradley from Flying Fish Properties
Specialty: Real Estate
Easy to use and does exactly what it says on the tin.
Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.
Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.
Christian from Diözese Graz-Seckau
Specialty: Other services
Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.
Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.
If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.
Andrea from enduu e.K.
I realy liked the configuration, easy and simple to setup
Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!
Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...