Userlike Live Chat Software


 

Userlike is a cloud-deployed (Web-based) live chat platform that can be added to any existing website, providing effective real-time communication between customers, employees and internal team members. It offers many customization options that let companies match the look, feel and logic of live chat to their own website.

Userlike is based in Germany, though its product is used by companies around the world. Their live chat platform, in accordance with German law, offers unique data privacy options which customers can opt for to ensure their information will remain secure. 

Userlike’s design team maintains a singular focus on producing intuitive interfaces, for both customers and agents, and Userlike is known for its overall ease of use.

 

Userlike Live Chat - Mobile view
 
  • Userlike Live Chat - Mobile view
    Mobile view
  • Userlike Live Chat - Offline mode
    Offline mode
  • Userlike Live Chat - Chat view
    Chat view
  • Userlike Live Chat - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

147 Reviews of Userlike Live Chat

 

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Software Advice Reviews (10)
More Reviews (137)

Showing 1-10 of 10

Nathan from Inspiro Business Solutions
Specialty: Consulting

September 2015

September 2015

Superb Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clean interface, powerful features, and deep integrations.

Likes Least

Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.

Recommendations

Do free trials, and test with your team the people who would be using it. Do live tests!

 
 

Kathrin from Saphir Unternehmensberatung
Specialty: Education

September 2015

September 2015

It was really good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use and you can use it with the mobilephone.

Likes Least

The integration into iPhone is difficult but it works.

Recommendations

It must be easy to use and i need an iphone integration.

 
 

Derek from Taste Analytics
Specialty: Software / IT

September 2015

September 2015

Simpel to use. Good in accumulate feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.

Likes Least

Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.

Recommendations

It's been a great service. Don't have much to suggest currently

 
 

Ugo from JAPAN CONSULTING
Specialty: Other

September 2015

September 2015

Easy and handy module

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.

Likes Least

The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.

Recommendations

To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.

 
 

Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel

September 2015

September 2015

USERLIKE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We could chat with our guest's directly from our main websites.

Likes Least

Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.

Recommendations

Just evaluate this according to what you have experienced.

 
 

Terrelle from UrBema LLC.
Specialty: Manufacturing

September 2015

September 2015

A Well Designed Online Chat Program for All Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Likes Least

As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations

Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

 
 

Anthony from www.gulvhallen.no
Specialty: Retail

September 2015

September 2015

Review Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.

Likes Least

When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.

Recommendations

Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat

 
 

Bradley from Flying Fish Properties
Specialty: Real Estate

September 2015

September 2015

Impressive technology and service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and does exactly what it says on the tin.

Likes Least

Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.

Recommendations

Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.

 
 

Christian from Diözese Graz-Seckau
Specialty: Other services

September 2015

September 2015

Great product. Quick setup, works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.

Likes Least

Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.

Recommendations

If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.

 
 

Andrea from enduu e.K.
Specialty: Pharmaceuticals

September 2015

September 2015

Easy to use and realy cool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I realy liked the configuration, easy and simple to setup

Likes Least

Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!

Recommendations

Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...

 
 
 
Showing 1-20 of 137

Christina from printmate GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Userlike is the best Chat-Solution for us so far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We can get in contact very quickly with our customers; especially when there is only one short question, it would be unnecessary to write an e-mail!

Pros

We love userlike because it's so easy for our customersto get in touch with us without typing long mails or waiting in boring wait loops. The software is pretty easy to use & and if there are any questions, there is great support team!

Cons

The only Contra i could tell about userlike is the missing mobile solution, but eben that will be available soon, so there are no points we can complain about.

Source: Capterra
 

John from Ecotel

August 2017

August 2017

Its the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its the best chat software I have seen and its easy to intergrate with a wordpress site. thank you guys you are the best

Source: Capterra
 

R from Opleidingscentrum ETC
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Easy to install

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can't tell yet, because i'am just have install it.

Pros

I like it, that it is posible to connect with the costumer while they are visiting our website. Now we can give the customer the customerservice that they might be looking for.

Source: Capterra
 

Isabel from D&R Formación y Consultoría SL
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The program meets the expectations quite well. It's really easy to set up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A simple option to interact with customers who visit our website.

Pros

Has a special plan for startup
It integrates very easily into the wordpress we use.
It has a great variety of options to configure the graphic aspect and its behavior.
It has a bot that makes the offline conversation with the client more interactive
It would emphasize its integrations with other programs like Freshdesk for example.

Cons

No triggers to configure based on user behavior.
You do not have the option to acquire a license for a single agent.

Source: Capterra
 

Karolin from assona GmbH
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

The overall impression seems good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the look of the chat widget. Also, the customer support was great - very helpful and friendly.

Cons

The navigation was a little confusing at the beginning. I had problems to find out, where I could add users etc.

Source: Capterra
 

Robert from Premiere

August 2017

August 2017

First time user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that there are several integration options. The way it is set up is really nice. I have been able to navigate around.

Cons

I think that there needs to be more information regarding the additional features like integration with WhatsApp. There are no images or videos and I think that would be a great selling point.

Source: Capterra
 

Darron from Weinberger Law Group
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Quick and Easy to Set Up. Has all the best Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Another way to generate leads from our website!

Pros

Lots of Addons. We integrated it with Hubspot so that our chat users automatically become contacts in Hubspot. Userlike also allows you to view what user is typing. This is super helpful in preparing an answer before they finish sending their message.

Cons

Would like to be able to add more required fields into the offline form. We haven't found any other cons so far!

Source: Capterra
 

Maximilian from Tomes GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Perfect support and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

better customer relationship

Pros

working well without problems and there is an extra version for start-ups. that's pretty nice for small startups in the beginning of their launch.

Cons

Till now, I dont have things I dont like. I just hope that the well working is going on and the we don't even need the support service.

Source: Capterra
 

Markus from POWRX GmbH
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Everything works as expected. I like to use it with pidgin.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick and direct contact from customers to us.

Pros

It is very easy to setup. Inexperienced users can use the chat panel online, more experienced users may use an external software like pidgin. integratig it into shopware is very easy and it works perfectly.

Cons

I did not find a function to priorize operators, but maybe it is hidden somewhere. I would like to have multiple operators online but priorize one in particular if available.

Source: Capterra
 

Daniel from Platus Learning Systems GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to install, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We still started therfore we hope to sell more and give a better information on your webshop.

Pros

fast integration in my system, easy to use and of course a very good and very helpfull Support Team at userlike

Cons

the missing integration for a mobile solution for the Operator but it will come soon, but I think that's not for all important.

Source: Capterra
 

Anthony from Codeware Systems Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I think you have a great products, especially the packaging. Getting 3 seats in one package is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can engage my visitors in a better way

Pros

Pricing is great, believe. I realised all competitors are charging per seat, but you bundle seats into a package. Great!

Cons

I need you guys to create a desktop client for windows and other OS. it makes life easier. i think that will make it easier to receive notifications on online visitors as well.

Source: Capterra
 

Mahendran from Dhobistation

August 2017

August 2017

Very Pleasant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Neat Design & Navigation
- Completely configurable aspect
- Easy Navigation
- Live type view
- Proactive option

Source: Capterra
 

Luc from My Planet LED

August 2017

August 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Different widgets possible, customer can leave message behind, immediate contact with the customers.

Cons

In mobile version, the chat screen takes the complete screen. Sometimes extensive to do adaptations afterwards.

Source: Capterra
 

Pratik from Totalh Developers
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

This chat is one of the best chat you would have ever seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customers really loved the chat ui :) I had it test too but i did'nt find any bug Also their chrom extension is also good

Pros

The most best thing about this is probably the ui and the easy integration system. The dont keep on spamming about purchasing their pro version! Its probably the best out there though :)

Cons

The only think which can be called as cons is that it has no mobile app, Although i think the mobile version is good.

Source: Capterra
 

A. from Hachmann Consulting GmbH

August 2017

August 2017

Good chat solution, easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Fast Installation, free trial, understandable backend, good support, it just does what it should do.

Cons

No real app, just messengers. No option for chat operators to initiate a chat on demand, just automatic proactive chat invitations

Source: Capterra
 

Yennifer from easybots
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

It's a good software to connect a chatbot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chat easily implemented in my webpage, and the account was configured very fast.

Pros

I can connect chatbots to the widgets, and the chat-panel is very easy to use. Configure your own widgets is very easy too.

Cons

The reports are not very useful, and when you download the data, is very difficult to read the information.

Source: Capterra
 

Mia from ACE POS Solutions Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Userlike is remarkably easy to set-up & use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us to have multi-faceted chat with customers which would cost much more with the built-in options of our other platforms.

Pros

Great integrations with many 3rd party platforms. Easy to use with many pre-filled options to get up and running quickly. Great bot functionality.

Cons

The UX is a bit off toggling between dashboard and chat panel. Would be great to have full mobile-to-moble chat too.

Source: Capterra
 

Thomas from roompad GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

simple and smart

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More customer satisfaction

Pros

Easy to handle and therefore very fast handling possible! Also the surface is appealing. On the whole a great product.

Cons

The price is very high. There are similar products which are cheaper! The price would have to be rethought again.

Source: Capterra
 

Tobias from Cotraco GmbH

August 2017

August 2017

very nice, small improvements possible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better customer support

Pros

Easy integration, lots of functionality, helps to support me in my business, gives me a lot of insights, easy payment plan

Cons

The "hallo sie sprechen mit...." colour needs to be adjustable already in the team version. Out colour is yellow and by using that, this line is not readable. Screenshot for Operators without customer approval may be violating data privacy rules. Explanation texts are not sufficient enough. Mpre tutorials would be nice. Goals finction needs also to be more customizable e.g. my goal is 5 star ratings for chats not a site visit

Source: Capterra
 

Pavel from BaikalNature
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Good solution and very customizable design options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Higher customer conversion.

Pros

Good looking widget that I customized perfectly to my brand colors. Expecially dark theme available is a +. The possibility to look what the user is typing befor he send it - is a great option: while he is typing I already prepare my answer!

Cons

The "-" is the broken sessions, if the user close the chat window and re-open it in another page of your site - it starts a new session and you cannot know if it is a new or the same customer. Maybe this option is available in advanced version but in trail version it was not possible.

Source: Capterra
 
 
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