Userlike Live Chat Software


 

Userlike is a cloud-deployed (Web-based) live chat platform that can be added to any existing website, providing effective real-time communication between customers, employees and internal team members. It offers many customization options that let companies match the look, feel and logic of live chat to their own website.

Userlike is based in Germany, though its product is used by companies around the world. Their live chat platform, in accordance with German law, offers unique data privacy options which customers can opt for to ensure their information will remain secure. 

Userlike’s design team maintains a singular focus on producing intuitive interfaces, for both customers and agents, and Userlike is known for its overall ease of use.

 

Userlike Live Chat - Mobile view
 
  • Userlike Live Chat - Mobile view
    Mobile view
  • Userlike Live Chat - Offline mode
    Offline mode
  • Userlike Live Chat - Chat view
    Chat view
  • Userlike Live Chat - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

103 Reviews of Userlike Live Chat

 

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Software Advice Reviews (10)
More Reviews (93)

Showing 1-10 of 10

Nathan from Inspiro Business Solutions
Specialty: Consulting

September 2015

September 2015

Superb Chat Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Clean interface, powerful features, and deep integrations.

Likes Least

Price is really it, but the power of the service is well worth it. Deeper slack integration for on the go support (when no one is "physically online" would be great. Or settings business hours where someone will respond.

Recommendations

Do free trials, and test with your team the people who would be using it. Do live tests!

 
 

Kathrin from Saphir Unternehmensberatung
Specialty: Education

September 2015

September 2015

It was really good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is easy to use and you can use it with the mobilephone.

Likes Least

The integration into iPhone is difficult but it works.

Recommendations

It must be easy to use and i need an iphone integration.

 
 

Derek from Taste Analytics
Specialty: Software / IT

September 2015

September 2015

Simpel to use. Good in accumulate feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very easy to integrate with our service. It only take our engineering team a couple of minutes to integrate.

Likes Least

Not enough customization with trial version. Sometime the loading the view is a bit slow than expected.

Recommendations

It's been a great service. Don't have much to suggest currently

 
 

Ugo from JAPAN CONSULTING
Specialty: Other

September 2015

September 2015

Easy and handy module

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The easy way to start using it without any annoying server install and setup. The friendly and customizable interface is a nice point of this product.

Likes Least

The gap between the free account version and the premium one might be implemented with a smaller Team Premium or increase slightly the amount of free chats available for the free version, for small budget users.

Recommendations

To give it a try. Worth it. It's easy to setup and won't take much before start using it on your shop.

 
 

Victoria Elizabeth from Ambassador In Paradise Resort
Specialty: Hospitality / Travel

September 2015

September 2015

USERLIKE REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We could chat with our guest's directly from our main websites.

Likes Least

Sometimes when we have multiple accounts, I would want to make mine available on our live chat but I can't because the other accounts are also available. I may just don't know how to configure it but it was all good.

Recommendations

Just evaluate this according to what you have experienced.

 
 

Terrelle from UrBema LLC.
Specialty: Manufacturing

September 2015

September 2015

A Well Designed Online Chat Program for All Businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Likes Least

As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations

Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

 
 

Anthony from www.gulvhallen.no
Specialty: Retail

September 2015

September 2015

Review Userlike Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We enjoyed the simplicity of integrating it and using it. The Userlike Chat function has made meeting our customers on a more personal level easier. It also helps that we have great tools to choose from when it comes to how to approach the visitors on our website. The no nonsense approach Userlike has is very satisfying.

Likes Least

When we update the proactive function(behaviour function) it takes a minute or so before it gets updated, but this is on very rare occasions.

Recommendations

Simplicity and function. If you need to test out a chat I recommend Userlike Live Chat

 
 

Bradley from Flying Fish Properties
Specialty: Real Estate

September 2015

September 2015

Impressive technology and service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use and does exactly what it says on the tin.

Likes Least

Cost, but that's a predictable dislike. The initial setup was a bit tricky but I got there in the end.

Recommendations

Free trial period so nothing to lose. We've learnt that it's a good facility to make available on any website.

 
 

Christian from Diözese Graz-Seckau
Specialty: Other services

September 2015

September 2015

Great product. Quick setup, works fine.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy implementation in our website. Great support from userlike when questions popped up. The tool was set up in about 2 hours and worked instantly.

Likes Least

Nothing so far. We did not have any trouble entering userlike-code in our website and it worked from the beginning.

Recommendations

If you want to stay in contact with your customers, you should take a closer look at userlike. Easy to intergrate in every website.

 
 

Andrea from enduu e.K.
Specialty: Pharmaceuticals

September 2015

September 2015

Easy to use and realy cool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I realy liked the configuration, easy and simple to setup

Likes Least

Seriously, there is nothing I can complain about, everything was well understandable for us. a perfect fit!

Recommendations

Go with Userlike! Just be sure that you have enough website visitors ;-) And don't expect too many Users to chat with you...

 
 
 
Showing 1-20 of 93

Andre from Orbtalk

May 2017

May 2017

Very Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is well structured and for the most part also easy to understand. A few settings are a bit more complicated than they need to be.

Cons

There were a few settings in the setup of the chat widget that we didn't find that intuitive.

Source: Capterra
 

Hanna from Magistrato AG

May 2017

May 2017

Userlike is in my opinion the best live chat software on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can modify the software in thousand ways, e.g. color shemes or wording and auto appearance times.

Cons

The only exception I have found yet, is the missing feature of an auto chat bot that receives a first message and then leads the customers into an offline Formular(make the live chat look 24/7 but make it into an offline chat at closed office days).

Source: Capterra
 

Ralph from Emaglab

April 2017

April 2017

Great great, great !

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Amazingly simple to use, reponsive, well desinged UI, reasonable price and very, very, very simple to integrate, I would recommend to any one who owns website, even a non-service website

Source: Capterra
 

Sarah from TomTom Telematics

March 2017

March 2017

Userlike Live Chat Review

Ease-of-use

Functionality

Product Quality

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Value for Money

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Support

I find that the chat is easy to use and navigate around the different tabs. I have only used it for around one week however, it is a straight forward system and I do not have any problems using it.

Source: Capterra
 

Jannik from Magistrato AG

March 2017

March 2017

Awesome Chat Plugin

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Easy to use and nice to enhance software looks also awesome, In my opinion it has the best design on the market

Source: Capterra
 

Harald from Guenstig-IT.de

March 2017

March 2017

Great Tool to win undecided costumer for our webshop

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We are using Userlike since a few month now and my colleagues and are feel confident that we won a lot of new costumers because they got the opportunity to have a quick chat at our webshop for questions etc. Userlike as Tool is very easy to use and gave a few possibilitys to save contact dates during the chat etc. I personally really like that you could read real time the typing of your chat partner and prepare your answer alreaday... so I got very low response times until the cosutmer receive my answer...

Source: Capterra
 

Benjamin from kidsvacances

March 2017

March 2017

A good tool to touch your customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This tool is really good to get in touch with your customers on your website. You can help them directly.

Source: Capterra
 

Kai from webesto

March 2017

March 2017

Excellent Chat - Easy to implement and to use in daily Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

We use Userlike for severall month now and the feedback was mostly very positive from our customers. It is the easiest way to ask for quick help or the delivery status and the customer appreciates it. It is really easy to implement and to work with the chat even with multiply coworkers.

Source: Capterra
 

Jack from allbranded Ltd

March 2017

March 2017

Quality Service and Very Ease Of Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this service everyday as part of my job, I can say it is great to use!
The features are very well fleshed out. One thing I would say is that I sometimes leave the service on by accident, and it means I get chats were I 'time out/leave the convo' which makes me seem rude. Also, if there is a easier way to learn the macro commands then by trial and error that would be good. A sort of interactive tutorial if you were.

Source: Capterra
 

Ingmar from eyefactive GmbH

March 2017

March 2017

Uselike take the first hurdle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Userlike is a very helpful tool for sales. With Userlike, we are able to reach many new customers especially from overseas, who might never have contacted us without the tool. The chat tool takes the first hurdle to get into conversation and to make appropriate inquiries shortly beforehand. In most cases, conversations will take place on the telephone or via e-mail. Userlike helped us to significantly increase our sales.

Source: Capterra
 

Stefan from Teleperformance / BP Project

March 2017

March 2017

Easy to use but the archive of recent chats could be improved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

The web-interface is easy to use but on the other side there ist not much to configure. I would like a configurable archive für recent chats (as a personal database).

Source: Capterra
 

Niklas from Teich Datensysteme

March 2017

March 2017

Perfect support tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using Userlike on our website to handle direct web-based support of new and existing customers. We recieve only positive feedback! With Userlike, we now offer multiple support channels like telephone, mail and chat - the new chat is well accapted and practically every day in use! Thanks, Userlike!

Source: Capterra
 

Robert from pc visit Software AG

March 2017

March 2017

Userlike - a perfect chat tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since we use Userlike, our customers got the opportunity to get in contact with us very fast and easy.

We use it every day to make our customers happy and we like it.

In our opinion, there´s no better chat tool for our purpose.

Source: Capterra
 

Irina from velibre GmbH

March 2017

March 2017

Easy to handle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using userlike since a month now. All in all we are very satisfied with it. Open questions are very quickly answered by the customer service. The only little criticism I have, is that we had to talk in english, instead of german.

Source: Capterra
 

Shadi from Orbtalk Ltd

March 2017

March 2017

Userlike Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

Very good services - Generates good business and very helpful for our customers .

The ease of use is brilliant.

Thanks a lot Userlike Team!

Source: Capterra
 

Ivano from trivago

March 2017

March 2017

Easy to use and and really supportive customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is almost one year I work with you tool, first as an agent and then as an "admin".
I must say I am really satisfied, I like the tool itself (easy to use and space for customisation) but I want to underline the excellent support. I often ask you guys questions via chat and I always receive a fast ans qualitative support. Well done guys and thanks!

Source: Capterra
 

Marko from Redburst

March 2017

March 2017

Happy customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Userlike Live Chat for more than a year. Since then, we gained a lot of new customers and we realized that we would most probably miss them if we didn't have the live chat. Our sincere recommendation for this solution!

Source: Capterra
 

Ciro from Soluvia Billing GmbH

March 2017

March 2017

Easy way to communicate with your customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Userlike is an easy tool to communicate with your customers. This service helps to solve problems quickly. I recommend it.

Source: Capterra
 

Danny from Sage

March 2017

March 2017

Fast, easy and comfortable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am using Userlike for about 1 Year to give online-Support about our Software to customers and New Busines Contacts. It´s very stable, easy to use and really comfortable! A very good tool i wont miss anymore.

Source: Capterra
 

Ash from TomTom Telematics

March 2017

March 2017

Useful Chat tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has help us progress our company and answer customer queries fastest. It also helps us to produce phone calls when the customer requests them.

Source: Capterra
 
 
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