Zopim Software


 

Zopim is a Web-based live chat platform for website visitor engagement. It is designed for small and mid-size enterprises and offers live chat, triggered chat and chat analytics within a unified solution.

Zopim allows agents and sales representatives to remotely engage with website visitors at the click of a button. The key feature of this solution is the triggered chat functionality, which allows agents to automatically initiate a live chat session if a visitor gets stuck on a page or needs assistance with something.

With accurate reports and a dashboard for monitoring agent and chat performance, users get a complete view of the customer engagement process. This helps them make effective decisions regarding customer experience improvement.

Other features include chat transfer between agents, file transfer during chat and integration with customer relationship management (CRM) systems such as Zendesk, Salesforce and Zoho.

 

Zopim  - Dashboard
 
  • Zopim  - Dashboard
    Dashboard
  • Zopim  - Chat history
    Chat history
  • Zopim  - Live chat
    Live chat
  • Zopim  - Incoming chats
    Incoming chats
  • Zopim  - Customer info
    Customer info
  • Zopim  - Pop-out chat
    Pop-out chat
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

21 Reviews of Zopim

 

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Software Advice Reviews (2)
More Reviews (19)

Showing 1-2 of 2

Andy from Powerlinx
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Not my favorite UI/UX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A perfectly usable product that somehow still leaves me wanting. Tough to put my finger on it, but I simply don't love the design and function. Everything is there, it just isn't presented in a particularly attractive way.

Pros

Works fine...

Cons

The default alert sounds are really goofy. I'm not sure if I'm allowed to change them or not.

Advice to Others

I would try other chat tools such as Olark

 
 

Andrew from Spectrum Janitorial Supply
Specialty: Distribution

April 2016

April 2016

Everything we need at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Zopim has all the features we need for providing excellent live chat support to our website visitors. We use triggers to proactively engage with visitors, which will often lead to new chats and more sales. The free version is excellent for a small business with only one support agent, but Zopim offers other reasonably priced plans as well.

Likes Least

I wish the widget's appearance were able to be customized a little more.

Recommendations

If you have only one support agent, start with the free version. If you have a bigger team or would like more features such as triggers, try one of the other plans.

 
 
 
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