Zopim is a Web-based live chat platform for website visitor engagement. It is designed for small and mid-size enterprises and offers live chat, triggered chat and chat analytics within a unified solution.
Zopim allows agents and sales representatives to remotely engage with website visitors at the click of a button. The key feature of this solution is the triggered chat functionality, which allows agents to automatically initiate a live chat session if a visitor gets stuck on a page or needs assistance with something.
With accurate reports and a dashboard for monitoring agent and chat performance, users get a complete view of the customer engagement process. This helps them make effective decisions regarding customer experience improvement.
Other features include chat transfer between agents, file transfer during chat and integration with customer relationship management (CRM) systems such as Zendesk, Salesforce and Zoho.
Andy from Powerlinx
Specialty: Software / IT
Employees number: 2-10 employees
A perfectly usable product that somehow still leaves me wanting. Tough to put my finger on it, but I simply don't love the design and function. Everything is there, it just isn't presented in a particularly attractive way.
The default alert sounds are really goofy. I'm not sure if I'm allowed to change them or not.
I would try other chat tools such as Olark
Andrew from Spectrum Janitorial Supply
Zopim has all the features we need for providing excellent live chat support to our website visitors. We use triggers to proactively engage with visitors, which will often lead to new chats and more sales. The free version is excellent for a small business with only one support agent, but Zopim offers other reasonably priced plans as well.
I wish the widget's appearance were able to be customized a little more.
If you have only one support agent, start with the free version. If you have a bigger team or would like more features such as triggers, try one of the other plans.