Zopim is a Web-based live chat platform for website visitor engagement. It is designed for small and mid-size enterprises and offers live chat, triggered chat and chat analytics within a unified solution.
Zopim allows agents and sales representatives to remotely engage with website visitors at the click of a button. The key feature of this solution is the triggered chat functionality, which allows agents to automatically initiate a live chat session if a visitor gets stuck on a page or needs assistance with something.
With accurate reports and a dashboard for monitoring agent and chat performance, users get a complete view of the customer engagement process. This helps them make effective decisions regarding customer experience improvement.
Other features include chat transfer between agents, file transfer during chat and integration with customer relationship management (CRM) systems such as Zendesk, Salesforce and Zoho.