Zopim Software


 

Zopim is a Web-based live chat platform for website visitor engagement. It is designed for small and mid-size enterprises and offers live chat, triggered chat and chat analytics within a unified solution.

Zopim allows agents and sales representatives to remotely engage with website visitors at the click of a button. The key feature of this solution is the triggered chat functionality, which allows agents to automatically initiate a live chat session if a visitor gets stuck on a page or needs assistance with something.

With accurate reports and a dashboard for monitoring agent and chat performance, users get a complete view of the customer engagement process. This helps them make effective decisions regarding customer experience improvement.

Other features include chat transfer between agents, file transfer during chat and integration with customer relationship management (CRM) systems such as Zendesk, Salesforce and Zoho.

 

Zopim  - Dashboard
 
  • Zopim  - Dashboard
    Dashboard
  • Zopim  - Chat history
    Chat history
  • Zopim  - Live chat
    Live chat
  • Zopim  - Incoming chats
    Incoming chats
  • Zopim  - Customer info
    Customer info
  • Zopim  - Pop-out chat
    Pop-out chat
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

22 Reviews of Zopim

 

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Software Advice Reviews (3)
More Reviews (19)

Showing 1-3 of 3

Ben from Safety LMS
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Money Maker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We implemented this chat feature shortly after I started at the company. It is hands down the best decision I have made in my first year working for the company. People want instant answers, Zopim ensures they get it and lets you start a conversation before they go looking for answers elsewhere

Cons

Took a bit of time to set up and understand the pop-ups. Could be very annoying if your website was one that people consistently came back to

 
 

Andy from Powerlinx
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Not my favorite UI/UX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A perfectly usable product that somehow still leaves me wanting. Tough to put my finger on it, but I simply don't love the design and function. Everything is there, it just isn't presented in a particularly attractive way.

Pros

Works fine...

Cons

The default alert sounds are really goofy. I'm not sure if I'm allowed to change them or not.

Advice to Others

I would try other chat tools such as Olark

 
 

Andrew from Spectrum Janitorial Supply
Specialty: Distribution

April 2016

April 2016

Everything we need at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Zopim has all the features we need for providing excellent live chat support to our website visitors. We use triggers to proactively engage with visitors, which will often lead to new chats and more sales. The free version is excellent for a small business with only one support agent, but Zopim offers other reasonably priced plans as well.

Likes Least

I wish the widget's appearance were able to be customized a little more.

Recommendations

If you have only one support agent, start with the free version. If you have a bigger team or would like more features such as triggers, try one of the other plans.

 
 
 
Showing 1-19 of 19

Andreas from diekleinanleger.com

April 2017

April 2017

Wideley Used but better alterantives are available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Zendesk Chat is a proper tool for customer engagement, it is not the easiest to use and not the cheapest on the market but for scaling the best option.

Source: Capterra
 

Cammy from ProjectNfinity
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great, but lacks functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pros
- Real-time monitoring of website visitors.
- Metrics, but only available to a higher tier.
- Simple and easy to configure.
- I like the simple chat box design, nothing too fancy.

Cons
- Lacks a lot of features other live chat has to offer.
- The lack of visitor typing insight is one, which also, they refuse to develop due to privacy concerns of the website visitor.

We're still using Zopim.

Source: Capterra
 

Sara from Easymeeting

December 2016

December 2016

Best chat support program we've used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love that Zopim is part of the Zendesk interface we use. There are a lot of great insights and features. I like that the transcript automatically creates a ticket. We have not used many of the triggers or shortcuts, but see how those could add a lot of functionality.

Source: Capterra
 

Tiago from Tiago Gouvea

November 2016

November 2016

The simple chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.

Source: Capterra
 

Federico from MrBodeguitas
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Great Software to get closer to your customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been working with Zopim for the last 3 months, and we are really happy with the outcome. We have managed to get closer to the customers who browse our website, and managed to get leads out of their online experience. I only wish that some of their more premium features could be included in a less premium package, being able to customize the features one needs. Overall great software for us.

Pros

Works Great

Cons

I would love to be able to customize the features one needs, without going to a more premium option, with a significant additional cost and some features we don´t really need.

Source: Capterra
 

Gavin from KapscoMoto

October 2016

October 2016

Great Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lots of good features and the look of the chat box is very stylish and modern. Some features can still be added to make the price worth it.

Source: Capterra
 

Joe

June 2015

June 2015

Zopim is a great service

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

I use this for a b2c and b2b auto parts aftermarket part reseller and just got one of my other customers to add it to his brand new app site in the Netherlands. His only comment was no skype integration, but my understanding is that it was a microsoft decision and has nothing to do with zopim. It works on his iphone so he is happy, the auto parts reseller puts it to use on the desktop of one of the customer service guys. The search on the site works well, so most of the people on that site contact us when they cannot find a product. If they cant find it, we probably don't carry it, but as a result we were able to pinpoint what other lines to carry so we can capture the sales.

Pros

easy to use
Easy to integrate
Easy to change features and test them out

Cons

Nothing to add here, am a satisfied customer

Source: GetApp
 

Andrew from Spectrum Janitorial Supply
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2015

March 2015

Best Value

Product Quality

Product Quality
Quality

We use the free version of Zopim and have been very pleased with it so far. I do not know of any other chat service that provides the same level of features at a free or affordable price.

Source: GetApp
 


March 2015

March 2015

Exactly what's needed

Product Quality

Product Quality
Quality

The Alison Lawson Centre is a small therapy centre in a competative market of dyslexia treatment. Zopim has enabled us to answer visitors questions in real time, which is important in the sense that the therapy we offer is not easily understood at first. Clients can also ask for advice & get instant answers. Instantly getting answers from a therapist, is a big plus in an industry where assessments can cost big bucks.

Pros

I haven't used any others but chose Zopim because it was highly recommended and also I only needed 1 agent, which I could have for free. A big help as we are pretty small.

Cons

Wish I could have two conversations at once, which isn't possible on the free version.

Source: GetApp
 

Rakesh Sharma

March 2013

March 2013

Simple And Engaging App For Customer Support

Product Quality

Product Quality
Quality

One of the more interesting aspects of the solution is its ability to manage complexity. Using Zopim, you can easily organize your customer support team and assign the agents to different departments such as Sales, Technical Support, etc.

Source: GetApp
 

Stephen

March 2017

March 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Anne-Cécile from Access Group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2016

August 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Ashley from Jacobsons Direct Marketing Services LLC.
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2016

June 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Dean from C2 Solutions Group
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2016

January 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Ben

January 2016

January 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Diego from Experimenta Cooperativa Sociale ONLUS
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2015

November 2015

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Jan from mmcité Latam
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2015

August 2015

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Francisco

June 2015

June 2015

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Nelson from Ibertelco - Electrónica Lda
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2015

June 2015

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp