Acrendo is an affordable, intuitive system for smaller practices. The system includes applications for electronic health records (EHR) and practice management. It offers scheduling capabilities that will support efficient front desk operations. A.I.med is best suited for smaller practices with up to 10 providers or 25 total users. It can support a range of specialties.
Acrendo has developed A.I.med to meet the needs and preferences of a range of providers in different environments. For example, the system supports remote use for providers doing rounds, visiting nursing homes or working from multiple offices. The system can also operate on tablets, work with speech recognition technologies or operate via wireless networks.
Acrendo differentiates itself through personal connections to the practices it serves. It understands that many smaller practices need additional handholding throughout the process of implementing new software, and the company has delivered on those needs. Support is available through an 800 line that is answered by a human, rather than sending callers through an automated queue or making customers request a callback.
Shalona from Cirque Lodge
Specialty: Mental & behavioral health
I love this product its easy to use, saves time and allows our Dr's to see more patients. I have never had issues that required a call to tech support
Nothing I can think of that I do not like about this product. It has been easy to use and understand. Thank you Acrendo!
I recommend this product to any one in the medical field. It is incredible! I have found this to be easy to understand and use. I have had more time to get every thing done that I do!
Barbara from Barbara A Hummel, MD., SC
Specialty: Family medicine
Support is great. Updates are automatic and monthly. They're very responsive to suggestions to improve the program.
Training is good, but it does not cover everything. Acrendo has direct access to my server to do the updates. Family history is designed on "disease state" rather than the relative and not always easy to read for notes going to a consultant or referring physician.
Make sure you know how much all the components cost -- such as patient portal, secure fax, clearinghouse fees, annual support.
Ellen from Ankle and Foot Physicians and Surgeons
Complete package in-house system. Totally customizable.
It has a lot. Some practices don't want everything and wish to have only nuts and bolts. Some of the options are not geared to all specialities, but customization fixes that.
Evaluate cloud vs server options. Decide if you want one-time setup or constant updates. Do you want just an EMR or an EMR with Scheduling, Billing, AR, etc.
Ester from Albert A Reff, M.D.
Specialty: Orthopedics / sports medicine
User friendly, great support team, great price!
Nothing wrong with the system. Maybe the difficult part is to train the doctors to transition from medical charts to electronic medical records but once they start using it, they are happy with it.
No matter your specialty or the size of your practice, this software can accommodate your needs.
It is very affordable compared to other systems in the market.
Bassem from Allergy and Immunology Center
Specialty: Allergy & immunology
Very good support and can easily be customized to your liking and practice. All documents will look like a Word document rather than a computer generated template.
Just like with any EMR, we physicians have to adapt to a new system we are not comfortable with. However, this is better than most because of the flexibility of the software. The practice management portion is excellent.
You should speak to physicians using the software you are interested in to make a decision on your EMR.
Belinda from Family Health Physicians
Date: October 2013
Matthew from Stedelin Pediatrics - duplicate submission
Date: October 2013
Abeer from Internal Medicine Institute
Date: January 2013
Ron from Internal Medicine Associates
Date: December 2012
Alissa from Mark Adrian MD
Date: December 2012
Jonathan from Jonathan Hirsch MD
Absolutely. I wholeheartedly endorse A.I.med and Acrendo Medical Software. They are a great company with a great product and support.
Dear Casey & Acrendo:
I just wanted to congratulate you on the release of this newest version. I appreciate your attention to all of the details that make writing notes and completing daily tasks much easier and more efficiently.
You've always been a pleasure to deal with and your staff is wonderful.
I always let Acrendo know when things are not working properly, or I have a request for a new feature. With this latest version, things have improved dramatically, as usual.
Of course there are always things that need tweaking but I know that Acrendo staff are always works to make my life easier and the program work better.
Thank you always for your expert guidance and I am looking forward to many more years of productive work with you.
Like any product nothing is perfect, but this company gets top ratings in my book for always willing to listen to their clients, and add features based on feedback.
Robert from Alta Ridge Foot Specialists
We are all very happy with the Acrendo support team and A.I.med. It is truly a great product and priced very well for what you get. I would definitely recommend this program to colleges, it is a great system.
I purchased the Acrendo system for my solo Podiatry practice back in early 2009. The system was easy to learn, and the support staff are always there when I need them.
Some software companies go away after the sale, and the office is left on their own to get the system going. This was not the case with Acrendo, they held our hands the entire way, even when I added a second office to the mix, they assisted us in getting the new server and system up and going immediately.
The program is very flexible and easy to use. I have adjusted some of the built in templates to meet my own style of writing and documenting, and with very little effort. The learning curve was very low for all users of the system, not just the EMR.
No cons for us, the product works as expected.
Moez from Moez Khorsandi MD
My staff and I am extremely happy with the Acrendo product and their support team. I am a solid referral for their product, and recommend it to friends all the time. Any small practice looking for a great EMR should consider this one.
I searched for years for a EMR that was affordable and easy to use. I had many presenters come to my office to show me their EMR and how they thought it was easy to use. I found all the systems I looked at to be difficult to learn, and very expensive. The Acrendo team came to my office to do an in person demonstration of A.I.med and I was finally impressed.
I purchased the system back in early 2005 and have been satisfied ever since. The program is truly easy to learn and customize to my needs. I have set up all on my templates the way I want them, which makes patient flow fast and consistent. I did not have to change very much to implement the system in my office.
The Acrendo support are very responsive, knowledgeable and easy to work with. I do not have a need to call on them very much these days, but in the beginning when I was getting going and used to the system, they responded right away, and always had a solution to my question.
No interface to the hospital
No web browser interface yet, but coming
Richard from Richard Leavitt MD
All of my staff use A.I.med on a daily basis and are happy with the program and their support staff. I would definitely recommend A.I.med.
Since taking the leap into EMR and buying A.I.med for my solo practice in 2011, I have been very satisfied with Acrendo. I use the program for all of my clinical notes and find the program to be very easy to use.
A.I.med 9 is intuitive and easily customizable to my practice and note writing style. I was offered a system by the hospital and found that product to be cumbersome and rigid, requiring me to conform to their system rather than have the product adapt to my preferences.
My concerns with the hospital chosen EMR were of lost productivity and extra hours at night keeping up with the charting. I did not experience this with A.I.med.
No web interface yet
Timothy from Timothy George MD
Never recommend. Horrible. I stopped using it. I am tru=ying to get my money back, but even if I don't I am so happy to be using my new EMR!
None worth mentioning
The Staff gets all D's.
Their method of fixing problems: Deny, Distort, Delay Destract, Defend
They do not meet their advertised functions on many levels.
Robert from Wartell Enterprises, LLC
Buyer beware. There are a number of software packages that are much easier to learn and to use, with better customer service.
I can't think of any positive things to say about this software. I tried very hard to make it work for my clinic.
After months of putting up with an inefficient and clumsy interface, we finally decided to drop Acrendo AIMed and switch to another EHR system.
While trying all features of AIMed, we kept finding kinks that made it difficult to use. We recorded all of these, and passed the information along to Acrendo, expecting some resolution. Nothing was ever fixed. Sometimes Acrendo suggested clunky workarounds, and other times had no suggestions. Our staff is computer literate, some of us having used clinical software since 1985.
When we finally had to switch (we are happy that we did) Acrendo refused to return any of our purchase price. We used the software for a very short time, but they stood their ground on the basis of the contract. They are more interested in keeping the money than in keeping happy clients.
Marc from LPC
Look for improvements in Version 9. But the price point needs to be lower than competition to be worthwhile until Acrendo can prove to be competitive and show readiness to make updates that keep up with government regulations and incentives. I have recently changed to a far superior product that only cost about 30% more, but the efficiencies and billing tracking capabilies surprisingly make up the difference and then some.
Notes end up with unpleasant spacing and grammatical context due to the construct of the templating mechanism.
Customer service is very good
Multiple charting options,
auto tab between fields speeds up charting
Product updates delayed for years. I was promised eRx by 12/08 and it is almost ready in 6/10.
Version 8.0 limits you to opening 1 chart a a time and opening new charts between patients is time consuming. This is slated for upgrade in V 9, which i do not think is complete yet despite Jan delivery promise.
Template structure works better with a good boiler plate template with a few variables than with a full variable structure. This makes adding new findings to the patient's chief complaint time consuming.
No real Rx writing from within the note, prior "fix" was poor and more time consuming.
No orders from within the note, so you will chart close your note then make your orders, then go back to your note and annotate.