athenahealth Medical Billing Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 87,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

7 Reviews of athenahealth Medical Billing

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Bhuvana from Reproductive Endocrinologists P.C
Specialty: Endocrinology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Excellent Customer support. All our queries get resolved with good explanations.

Pros

Using the software is self explanatory and easy to understand

Cons

None

Advice to Others

Highly recommend

 
 

Delora Elizabeth from Picayune Family Care Center
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Bad system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This system is fairly hard to use including multiple steps and it lacks a lot of functions. The system has several annoying features that require repetitive or multiple steps. The customer service line is a hit or miss on if you actually get help.

Pros

The nursing intake is not too difficult to master and the helpline is sometimes useful.

Cons

It's complex with lots of steps and weird rules and regulations. This company actually took money out of the doctor's personal bank account which is totally unacceptable. Athena promised a lot of services they couldn't deliver that our business has had to compensate for.

Advice to Others

This isn't a great system to use I would look for another one, our business is currently searching for a better system to switch to.

 
 

Hanul from Nidraveda
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Cheap quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Outsourced to India. Poor management. Poor resources.

Pros

Some eobs are added.

Cons

Too many to count.

Advice to Others

Try to stay away.

 
 

Jason from Alliance Health Pryor
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Went from terrible to the worst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Once they implemented their "streamlined" version, Athena went from just terrible to the absolute worst EHR on the planet. Nothing is streamlined about it. At least double the amount of time and clicks to get through a patient's documentation. Everything is collapsed by default so you have to click on it, wait for it to expand, and then do your work. Brilliant! Every developer who worked on this should remove themselves from the gene pool. Idiots! I could go on for hours about specific features of this product that are terrible. But it's not worth my time. Believe me, they won't change even when their own message boards are lit up with identical complaints.

Pros

Nothing. It's terrible.

Cons

Too slow, too many nested or collapsed menus. Nothing predictive or in any way helps speed up the process.

Advice to Others

Avoid like the plague. If they use this where they are offering you a job, don't take the job. It will kill your productivity and you won't be able to make any money. If the organization you work for wants to switch to this product, quit and go work somewhere else. Yes, it's that bad.

 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

Great Athena Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This product was simple, yet a lot of extra options other billing systems have offered. It's great to use for any kind of offices!

 
 

Rachel from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Rachel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I haven't been using it for very long but caught on very quickly.

Pros

E-referrals

Cons

Multiple steps on labs, etc

 
 

Jennifer from Coastal Pediatric Group, LLC.
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Athena is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We started using Athena in October 2016 and absolutely love it. They pay attention to the client's needs and were always willing to change and adjust. The billing is taken care of for the most part and the help center is always there, friendly and knowledgeable at the drop of a hat. I have only been in the medical field as a practice manager for 5 years, but this is by far the best EMR that I have experienced.

Pros

Ease of use. Friendly customer service

Cons

We are pediatrics and need some options specialty tailored like the patient portal and Athena could not tailor some options to be pediatric friendly. We worked around it, but I have patients registering their kids as the guarantor and billing contact.

Advice to Others

Athenahealth has been wonderful to work with and everyone I have ever contacted has been friendly no matter how big or small the question. Strongly recommend.

 
 

Sarah from CTVS
Specialty: Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

medical assistant

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

The intake is a very long process and multiple clicks take too long.

 
 

angela from coastal pediatric group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am new to using this system, however, I have used EHR and EMR systems in the past. This one seems to be very user-friendly. Also very helpful if you can not figure something out.

Pros

Good customer service
Visually easy to read and understand.

Cons

Somethings like in patient notes to make something that is important standout with a different block color or different color font.

Advice to Others

Use the tips that help you figure things out.

 
 

Vicky from Southwest Kidney Institute
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Recent Update

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Just like any system, Athena has good and bad. The most recent forced update which primarily grouped together similar insurances under a "super package". This change has caused many difficulties. One "super package" can include an insurance that does not require a referral while another insurance under the same package requires an authorization. There is no simple way to figure out exactly which insurance plan you are looking at unless you open up the eligibility details which is time consuming.

Pros

The scheduling feature is extremely easy to use. You can use as many or as little filters as you would like to schedule a patient.

Cons

The insurance policies in Athena have moved around and combined with plans they should not have been combined with. It is a nightmare to run a report for a certain insurance or trying to decipher which specific plan you are looking at without multiple steps.
When making changes to a group of claims (for example adding a missing insurance), you have to go into each individual claim to make the change - there is no way to make the same change to multiple claims.

 
 

Eric from Hughston Clinic
Specialty: Orthopedics / sports medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Improving!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

In my opinion, Athena is a great program to use. After the recent "Streamline" update the staff has had difficulties adjusting to the new look but doctors have found it to be more convenient. I think overall Athena continues to improve with updates and I have noticed many other medical offices have started to use Athena.

Pros

Recent activity in the patient's chart. Doctors have recommended the new streamline update because it makes it easier for them to dictate.

Cons

Too much clicking and difficult to find documents and orders. For example, not everyone scans documents in the same place. Unable to show patient alerts or reminders needed during an appointment. For example, the patient is in pain management but continues to ask for pain medication during an appointment. There is not a way to flag this for the doctor. Athena slows down while trying to put in orders from time to time. No ability to change patient status or room number while in the exam. No longer shows patient body part in the top right of the screen while in the encounter. Unable to open an order listed on the left of the patient's chart, such as medications to see what user created the order.

Advice to Others

Physician recommended. Staff still has minor complaints.

 
 

christina from md/do associates inc
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

athena

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Love the system. It is very at easy at times to use. User-friendly.

Pros

Love how quick eligibility and scheduling is.

Cons

Sometimes when we have updates it is hard to see what has been done.

Advice to Others

None.

 
 

Eileen from LCS Healthcare Group
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Athena Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Learning a new EHR is a real pain. Most of us would prefer to go back to dictations or paper. However, that's just not best practice anymore. My friends recommended Athena to me when I was starting up my business last year. Once we were up and running I felt better about this system. I didn't really fall in love with it until I had been using it for about 6 months. The customer support is wonderful, being able to do combination narratives and templates has been very helpful and has increased my time management. I am now 14 months into my new practice and I still have a few more templates that I will customize, but I love it.

Advice to Others

Do not compare EHRs to paper or dictation documentation.

 
 

Nancy from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

First 3 months using Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena far exceeds past medical programs I have used! It is very user friendly and geared towards our specialty (pediatrics).

Pros

By far, the immunization history capabilities for past and present records.

Cons

Not having a list of 10 most recent patients, or even recall of last patient record accessed.

Advice to Others

Give it a try!

 
 

Terri from A-1 Revenue Management
Specialty: Billing services
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

AthenaNet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used AthenaNet for about 2 years. It was easy to learn, simple to navigate, and user friendly. The customer support was good. I am not sure about the cost, but I do recall the supervisors speaking about the high cost.

Pros

Reporting was very detailed and could be filtered to customize reports how you wanted them

Cons

I never had any issues with this billing system

Advice to Others

Compare prices and features because I heard it is costly!

 
 

Anil from 123 holdings
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great but exprensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Very strong but is not cheap. Love how powerful the analytics and dashboard are.

 
 

William from Orthopaedic Surgery and Sports Medicine of Dallas, PLLC
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

avoid it at all costs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

When we 1st purchased/contracted with athenahealth, it was, like all EMR's, not optimal but at least reasonably functional. With each upgrade, the system has become more difficult to use, requires more bandwidth, more employees to manage and creates more problems to solve. Its primary function is obviously not to help physicians take care of patients or office staff to run an office. Can't quite figure out what the purpose is at this point. They charge an arm and a leg for billing which essentially translates to sending claims. They do no follow-up and it is much more difficult to send claims in the system than it was in our previous one. We are actively looking at new systems now.

Pros

Cannot come up with any now.

Cons

The lack of customer service, the number of clicks it takes to do even a basic function. The number of error pages received.

Advice to Others

Don't even think about it.

 
 

Susanna from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Athena Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall, I am very pleased with Athena's EMR. It does a lot more and is easier to use than my previous software which I used before.

Pros

Able to prescribe controlled prescriptions electronically. Bidirectional interface with state shot database. Barcode scanners for vaccine input work really well. The portal system is great but not always easy to sign up for a parent.

Cons

Once you finish a chart and sign off, it is not always easy to get back into the chart and add orders.

Advice to Others

It is good for a small practice. The billing side could be better, but I have never had to do billing before so it may be that it is similar to others.

 
 

SUSAN from CARDIOLOGY
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

MGR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Somewhat effective. USER-FRIENDLY CUSTOMER SUPPOR IS THERE WHEN NEEDED.

Pros

User friendly

Cons

Posting incorrectly to correct insurance

 
 

Valerie from Brandywine Family Medicine
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Athenahealth EMR and Practice management billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been on Athena for four and a half years now and I like it overall I think the practice management side is better than the EMR function
It is an expensive system overall but I think they do a good job on billing and tech support is good. The quality management piece and some of the past medical history sections are really awkward to use. The management of paper in the office is good and we have been able to reduce a lot of the paper that floated around the office There is just a lot to learn with the system to do everything you want and it can be overwhelming when first starting with it The fact that it is a cloud-based system is great We have only gone down a few minutes a year because of an Athena issue The phone app works great and has made it not a big deal to cover call for myself all the time I truly can have a prescription sent in while talking on the phone to someone or document an ED recommendation

Advice to Others

Ask them about the closed loop orders they charge for every order you place in the system CBC BMP referral CXR etc. This can really add up for a diabetic visit of money off the top I was told a typical practice only had about 80 of these a month which I didn't really believe but on an average month I run about 800 of these a month which makes me cap out in fees of 9% a month to Athena Ouch!

 
 
 
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