Practice Fusion Software


 

Founded in 2005, Practice Fusion offers a web-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration, and more. Additionally, practices can qualify for CMS incentives, as Practice Fusion is fully certified.

Since the software is web-based, users can access the system on their iPad EMR interface, which was developed to be touchscreen optimized, allows users full access to appointments, records, and charting during the patient encounter.

Practice Fusion provides templates that can be customized to match the workflow of a practice, and it is designed to support a variety of specialties such as cardiology, dermatology, physical therapy, mental health, internal medicine, and many more.

Practice Fusion's Account Managers and Support Specialists are available by Live Chat, phone, or email, and there's a Learning Center and help forum for users seeking independent learning.

 

Practice Fusion - eRx
 
  • Practice Fusion - eRx
    eRx
  • Practice Fusion - ICD-10 charting
    ICD-10 charting
  • Practice Fusion - Lab results
    Lab results
  • Practice Fusion - Manage online appointments
    Manage online appointments
  • Practice Fusion - Patient fusion
    Patient fusion
  • Practice Fusion - Online check-in
    Online check-in
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

137 Reviews of Practice Fusion

 

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Software Advice Reviews (82)
More Reviews (55)

Showing 1-20 of 82

Jeffrey from Jeffrey Sandler DPM
Specialty: Podiatry
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

very generic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I used it for 5 years but it can be time consuming with other EHR more effecient but also more costly

Pros

price

Cons

not time efficient and not user friendly

 
 

rudolf from FAMILY DENTAL PC
Specialty: Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

practice fusion software is great help in my daily task...once you start using it becomes your very important daily tool

Pros

ease of use

Cons

none

Advice to Others

do not think twice-go for it

 
 

Tyna from Open Hands Health Center, Inc.
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

new customer

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
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Quality
Support

N/A

We have struggled with the site. It doesn't update new patient info in real time. One of my providers cannot print a schedule after she has entered the information.
We hope to be using the site more frequently for e-labs, the escript to pharmacy seems to be working well.

Pros

It's free

Cons

new patient info not in real time

 
 

Cassie from Martin Primary Care
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Quality
Support

Easy to figure out just wish a few things were different.

Pros

easy to use!

Cons

can't have MA or Nurse

 
 

Aisha from Devon foot and ankle clinic
Specialty: Podiatry
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Devon clinic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

It is a good product. Easy to use and self explanatory

Pros

It is easy to use. Self explanatory

Cons

Needs visual pictures


Advice to Others

Yes it will save you time and money with this product

 
 

Carricka from NP ON Call LLC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Nurse Practitioner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

Practice Fusion is a very good option when starting a practice. One feature I love is the fax options which with other services is an extra fee. Also love the idea I can attach coupons to a rx and electronically send to the pharmacy.

 
 

Raymon from Greater Alabama Family Foot Care
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Dr Artopee Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

This software is constantly improving and have made some recent changes to provide ALL features needed in an EHR. It is fairly user-friendly the staff will find it easy to learn. Document uploading directly into the chart is quick and easy. Appointment scheduling and Scheduling recurring appointments are easy. The Template database has been recently updated to cover most specialties. The Messaging keeps everyone updated and on the same page.

Pros

Easy and simple to use.The patient portal is easy and self-scheduling allows 2-way appointment. The Template database has been recently updated to cover most specialties. The Messaging keeps everyone updated and on the same page.

Cons

Requires frequent refreshing for all users to see any recent schedule, message, charting updates, etc..

Advice to Others

Very Good. provides everything needed from and EHR. and its Free!

 
 

IVETTE from MEDICINE DOCTOR OFFICE
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

INTERNAL MEDICINE ELECTRONIC RECORD

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

AS AN INTERNAL MEDICINE DOCTOR I FOUND THE PROGRAM MARKEDLY USEFUL, EASY AND WITH UPGRADE INFORMATION. VERY IMPORTANT THAT YOU CAN CREATE YOUR OWN TEMPLATE AS YOUR SPECIAL NEED, USE OR ACTUALIZE THE TEMPLATES ALREADY PUBLISHED.

Pros

IMPORTANT THAT WE DON'T NEED TO PAY EXTRA FOR THE SERVICE, THERE ARE SEVERAL OTHER PEERS PARTICIPATING ON THE PROGRAM AND WE WILL SHARE SOME INFORMATION.
PATIENT CAN RECEIVE THE APPOINTMENT CONFIRMATION DIRECTLY FROM THE PROGRAM.

Cons

PROBABLY THE FACT THAT IN PUERTO RICO WE DON'T HAVE TOO MUCH SUPPORT IN SPANISH, BECAUSE THERE IS ONLY ONE GROUP PREPARED IN THE SERVICE, AND THEY USE TO BE SO BUSY TO RESPOND FAST. IT IS NOT A MAJOR CONCERN MOSTLY BECAUSE WHEN WE CHAT DIRECTLY WITH PERSONNEL IN PRACTICE FUSION, THEY RESPOND FAST.

Advice to Others

THE PROGRAM IS EASY, FRIENDLY TO USE, YOU CAN CHAT WITH SERVICE PERSONNEL IN PRACTICE FUSION. IT REALLY WORK VERY WELL FOR MY PRACTICE IN INTERNAL MEDICINE IN PUERTO RICO.
THANK YOU.

 
 

Alicia from Choices Reproductive Health
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Bonus on notes-Sad on most the rest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
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Product Quality
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Support

Practice Fusion is an easily accessible EHR. Clinicians like that the notes can be saved in parts and brought in. However, the Summary page requires the Lab and Rad that will be seen on it have to be pre-built into the format. This works well for offices that rarely order more than 10 things, but for others, it increases the risk of missing following up or even knowing about an order. Overall functionality is acceptable and you can do everything you need for patient care, although not too easily. The scheduler does not have a way to drive app types to designated times. Reporting is very limited and many reports do not allow you to export them to Excel, etc (for example you can download a report of patients by condition, but not by payor). PF said it was because of security! Reporting is limited beyond the standard needs. I have an issue that was opened 2 months ago about a major piece of functionality that when I tried to use it locked up. We will be electing to use another software product and PAY for it.

Pros

Easy clinical notes--can save portions to upload into the note

Cons

Order/result views. Little Scheduler setup/control. Reports all pre-existing, many do not export. When linking from a view with multiple patients listed to open the chart, you have to rerun the view to get to the next one. Broken functionality not fixed in 2 months.

Advice to Others

If your office is fairly simple with little lab/rad tests going outside of the office, Practice Fusion can function wonderfully and for free. Our office has 3 main patient types, uses 2 different labs and orders radiology on about 7% of our patients. It is not good at tracking and displaying those items.

 
 

sandy from Horisons Unlimited
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

FNP and CEO of Horisons Unlimited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

we love practice fusion , its the best we ever had.

Pros

user friendly, easy to teach new providers and staff

Cons

too much time to get support..but we know your busy
need to add dental templates and OB templates or system

Advice to Others

recommend this product to all providers

 
 

Lynette from Prism Health Care, PC
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

PF review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Given that it's free, I don't feel I have the right to complain too much, however, customer service has NEVER been a strong suit in the 3+ yrs I have used PF in various settings. I live in MI and don't understand why I can't yet e-scribe controlled substances in my state when other EMR's have been for quite some time. Having to create emails for more than one practice is absurd because then you have to remember all those emails should you ever need to reset certain things. I have made a few recommendations over the years and none of them were, I guess, important enough to consider. Lastly, the fact that you can't get rid of test results that were sent to you in error makes it look like you have more unfinished business in your EMR, and there have been no easy fixes to this. The one fix I was given I don't even remember because it would require triple the time to get rid of them from my account, and this just isn't a priority with me right now. It fills a need right now, but I am having to look for another EMR just because it's not meeting my current needs in all levels. Sad to say, but it's too bad this can't be fixed.

Pros

That it's free, fairly easy to use, but not always simple. Has gotten better over the years.

Cons

when creating a superbill, often sends a message "fix validation errors" before you can save as ready to bill, but no errors are listed or highlighted......WHAT DOES THIS MEAN?!?!?! The only solution I have found, to date, is to go through and start erasing diagnoses, one by one until I can save. Then, I know I am losing revenue because I have had to erase so many! Also, not being able to save partial info (name but no bday) means you can't save a few steps ahead and make it easier to begin with a new pt....or partial insurance info until you can actually get/see a copy of their cards. Medication interactions are often incorrect or marked as urgent yet when I contact the pharmacy, they don't have the same interactions listed on their system to worry about....and those stupid yellow drop-down reminders do nothing but get in my way. Searching for new pharmacies is sometimes difficult because it won't bring up the correct one.

Advice to Others

If resources are limited and your budget doesn't support another EMR, this one will do fine, IF you don't need regular help from customer service.

 
 

Barbara from Psychiatic Institute of Washington
Specialty: Psychology/therapy
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Feedback on Practice Fusion

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Easy to learn and utilize. It makes keeping up with my calendar very fast and accurate. Being able to see the medical records of my colleagues makes for a great team.

Pros

Ease of use

Cons

I get bumped out after 10 minutes of not using.

 
 

Jack from PIW
Specialty: Psychiatry & Psychology
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

MD

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

N/A

Easy to learn and mostly reliable. It rarely is dysfunctional.

 
 

Joyceline from PIW Outpatient Clinic
Specialty: Psychiatry & Psychology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Joyce Shaw review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Support

For the most part, this software is awesome and has made the function in this office very convenient. I may have experienced a few interruption in service but they have not lasted long.

Pros

easy to access, and user friendly

Cons

wait time is long to reach customer service phone line

Advice to Others

awesome!

 
 

Aisha from The Solace Center
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I absolutely love practice fusion. I just started with a new practice and I did not have to waste anytime training with practice fusion. I mean it is so user friendly you can just hope right to work as if you have been using it for years. This is a major plus for the type of practice that I work for because we are so busy and don't really have the to train. I would definitely recommend this to others.

 
 

Tracy from Psychiatric Institute of Washington
Specialty: Psychiatry & Psychology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Used for a year after a full service EHR. Only used for scheduling and e-prescribing. Two doctors used notes.

Pros

Free, scheduling

Cons

Limitations since not full service. Can't put all forms electronically in system, limited reports

Advice to Others

Good start to electronic record

 
 

Sara from Oak Tree
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Good entry level software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
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Product Quality
Quality
Support

I selected PF when I started my own practice in 2014. The software is very easy to use in terms of set up and daily function. Many templates are already set up and it is a simple process to create your own. Meaningful use dashboard is updated regularly and makes attestation simple. You are also now able to attest to PQRS through the software eliminating the need for a costly register. There is a lot of redundancy in the charting which makes charting less efficient and time consuming. Support is nearly non existent and when I have had issues I get a different answer from everyone I chat with online and end up troubleshooting it myself. The software does glitch and run slow at times.

Pros

Easy to use templates. Meaningful use dashboard and PQRS attestation. Save commonly used diagnosis codes. Free.

Cons

Not very efficient. I have to enter the same information in several places in the same record which makes charting time consuming. Patients find the portal confusing to use and therefor avoid it. Customer support is lacking.

Advice to Others

I would sign up for it again based on the free cost and ease of use. During set up, take the time to have them show you everything the software can do

 
 

LaDawn from The Foot Institute
Specialty: Podiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Practice Fusion has been beneficial to our practice.

Pros

cost

Cons

the encounter, makes encounters for dates that patients aren't seen

 
 

Lisa from Metrocrest Community Clinic
Specialty: Community health center / FQHC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Will Be Moving To A New EHR in 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have had Practice Fusion for over two years. We are very dissatisfied with customer support, poor product management, and lack of robust reporting capabilities. We will be moving to a new EHR next year, likely Athena.

Pros

Easy to use, when it works.

Cons

customer support - nice people that do not know the product
lack of robust reporting
introduction of new features and the overall product road map or lack of a road map

Advice to Others

It is worth it to pay for a better EHR system!

 
 

Shekhar from EyeDoctorMD, Glen Allen VA
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Experience with the software

Ease-of-use

Functionality

Product Quality

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Value for Money

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Ease-of-use
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Support

Easy and simple to work with it. The questions are simple and easy to fill. It can be used by any one. Np special training is required to use this product. I feel it is a great product and should be used by all concerned organizations and individuals.

 
 
 
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