Practice Fusion Software


 

Founded in 2005, Practice Fusion offers a web-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration, and more. Additionally, practices can qualify for CMS incentives, as Practice Fusion is fully certified.

Since the software is web-based, users can access the system on their iPad EMR interface, which was developed to be touchscreen optimized, allows users full access to appointments, records, and charting during the patient encounter.

Practice Fusion provides templates that can be customized to match the workflow of a practice, and it is designed to support a variety of specialties such as cardiology, dermatology, physical therapy, mental health, internal medicine, and many more.

Practice Fusion's Account Managers and Support Specialists are available by Live Chat, phone, or email, and there's a Learning Center and help forum for users seeking independent learning.

 

Practice Fusion - eRx
 
  • Practice Fusion - eRx
    eRx
  • Practice Fusion - ICD-10 charting
    ICD-10 charting
  • Practice Fusion - Lab results
    Lab results
  • Practice Fusion - Manage online appointments
    Manage online appointments
  • Practice Fusion - Patient fusion
    Patient fusion
  • Practice Fusion - Online check-in
    Online check-in
Supported Operating System(s):
Web browser (OS agnostic)

149 Reviews of Practice Fusion

 

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Software Advice Reviews (90)
More Reviews (59)

Showing 1-20 of 90

Marla from Colburn Chiropractic, LLC
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Overall Great EHR.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that this product can be accessed from anywhere at any time on any computer with an internet connection. It is very easy to use and easy to customize. I find that the ease of customizing the software is one of the best features for myself as a chiropractor using a software designed for medical doctors.

Cons

I wish there were more reports including patient demographic reports. I have a separate billing company, so I have not been able to combine Practice Fusion's features with a billing software yet. Because of that, when I want a patient list for a mailing or something similar, it is not easy to do unlike running some of the other reports that are built in.

 
 

Lucy from NAALWELLNESS MEDICAL AND WELLNESS CENTER LLC
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

best EHR for start up clinic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be best to have easy access to billing software

Pros

Easy to use by staff. It could be assessed anywhere provided you have access to a computer. It's free which is the good part

Cons

Its all free text clinical notes are time consuming. It would be better to have templates for easy charting

 
 

Ellen from Pain Treatment Consultants of WNY
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Think carefully before using

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used practice fusion since 2010. In the beginning, tech support was helpful and expedient. While there were many system fixes, in the beginning, they generally improved the situation. However, over the last several years, the tech supports has declined significantly. Even more frustrating is the ability to communicate with a supervisor to resolve issues. Most recently, there is an error in a drug called Belbuca, only approved for pain because Practice fusion feels that it is the same as suboxone!. Have tried to explain to many tech support, same pull down menu. A little better on the phone but no change in results. Ridiculous that this cannot be resolved.

Pros

Free

Cons

Poor customer support.

 
 

Sandra from Cedar Family Practice
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Practice Fusion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Practice Fusion at two different offices. It is a free product and qualifies for the federal incentive programs. It is capable of completing all of the basic requirements of a physician's office. The providers did not have trouble using it and we still use it in one of our smaller offices.

Pros

Free program, qualifies for the government programs, fairly easy for the providers to navigate.

Cons

Cannot be used to do Rural Health billing. Support was more personal in the beginning, now most problems are handled by e-mail rather than speaking with a person.

 
 

Jouvonna from Get Well Clinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Perfect for Minor Care and Weight Loss Clinic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Practice Fusion for 2 years. It has served all of my needs in my cash practice.

 
 

Debra from Debra L Bunger MD
Specialty: Psychiatry
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Entire purpose is for Data mining and to Keep track of YOU the doctor.

Ease-of-use

Functionality

Product Quality

Customer Support

They do not care at all what the physicians want or features that we request. They pretend to, but nothing gets done.

Pros

No paper.

Cons

So user unfriendly. It is mostly set up to catch you making a mistake. Hammer you with constant vaccine recommendations. Hammer you to update your license, then you lose all e-scribing privileges for a week or more while they "verify it." Infuriating. Terrible search engines. Terrible spell check.

 
 

Jerry from FWIC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Extremely Slow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used PF for about 4 years now and I can't take it anymore because it is so, so slow! Even with 60 Mbps service. I'm assuming because of the ads that must be loaded first before any of the content you want. And PF doesn't have insurance eligibility checking, an integrated fax, medication history from pharmacies, scheduled med prescribing, an integrated billing system, etc.

Pros

It's free and very simple to use.

Cons

Extremely slow, lacking many standard features.

 
 

Doreen from Anjali Ayurveda NS
Specialty: Alternative & holistic medicine
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Program is only for US residents

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This program will not allow business from outside of the U.S to use it.

Pros

I didn't like anything about this program because I could not even begin the setup process. Only US phone numbers are accepted.

Cons

This program is only for U.S. practices. I tried to begin a live chat, however, no one ever responded.

 
 

Jeffrey from Jeffrey Sandler DPM
Specialty: Podiatry
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

very generic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used it for 5 years but it can be time consuming with other EHR more effecient but also more costly

Pros

price

Cons

not time efficient and not user friendly

 
 

rudolf from FAMILY DENTAL PC
Specialty: Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

practice fusion software is great help in my daily task...once you start using it becomes your very important daily tool

Pros

ease of use

Cons

none

Advice to Others

do not think twice-go for it

 
 

Tyna from Open Hands Health Center, Inc.
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

new customer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have struggled with the site. It doesn't update new patient info in real time. One of my providers cannot print a schedule after she has entered the information.
We hope to be using the site more frequently for e-labs, the escript to pharmacy seems to be working well.

Pros

It's free

Cons

new patient info not in real time

 
 

Sudhir from Ohio medical Associates
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

EMR Practicefusion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very poor customer support.wish u could charge some money and get support

Pros

free

Cons

No real time support

 
 

Cassie from Martin Primary Care
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Service

Ease-of-use

Functionality

Product Quality

Customer Support

Easy to figure out just wish a few things were different.

Pros

easy to use!

Cons

can't have MA or Nurse

 
 

Aisha from Devon foot and ankle clinic
Specialty: Podiatry
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Devon clinic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a good product. Easy to use and self explanatory

Pros

It is easy to use. Self explanatory

Cons

Needs visual pictures


Advice to Others

Yes it will save you time and money with this product

 
 

Carricka from NP ON Call LLC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Nurse Practitioner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Practice Fusion is a very good option when starting a practice. One feature I love is the fax options which with other services is an extra fee. Also love the idea I can attach coupons to a rx and electronically send to the pharmacy.

 
 

IVETTE from MEDICINE DOCTOR OFFICE
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

INTERNAL MEDICINE ELECTRONIC RECORD

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

AS AN INTERNAL MEDICINE DOCTOR I FOUND THE PROGRAM MARKEDLY USEFUL, EASY AND WITH UPGRADE INFORMATION. VERY IMPORTANT THAT YOU CAN CREATE YOUR OWN TEMPLATE AS YOUR SPECIAL NEED, USE OR ACTUALIZE THE TEMPLATES ALREADY PUBLISHED.

Pros

IMPORTANT THAT WE DON'T NEED TO PAY EXTRA FOR THE SERVICE, THERE ARE SEVERAL OTHER PEERS PARTICIPATING ON THE PROGRAM AND WE WILL SHARE SOME INFORMATION.
PATIENT CAN RECEIVE THE APPOINTMENT CONFIRMATION DIRECTLY FROM THE PROGRAM.

Cons

PROBABLY THE FACT THAT IN PUERTO RICO WE DON'T HAVE TOO MUCH SUPPORT IN SPANISH, BECAUSE THERE IS ONLY ONE GROUP PREPARED IN THE SERVICE, AND THEY USE TO BE SO BUSY TO RESPOND FAST. IT IS NOT A MAJOR CONCERN MOSTLY BECAUSE WHEN WE CHAT DIRECTLY WITH PERSONNEL IN PRACTICE FUSION, THEY RESPOND FAST.

Advice to Others

THE PROGRAM IS EASY, FRIENDLY TO USE, YOU CAN CHAT WITH SERVICE PERSONNEL IN PRACTICE FUSION. IT REALLY WORK VERY WELL FOR MY PRACTICE IN INTERNAL MEDICINE IN PUERTO RICO.
THANK YOU.

 
 

Alicia from Choices Reproductive Health
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Bonus on notes-Sad on most the rest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Practice Fusion is an easily accessible EHR. Clinicians like that the notes can be saved in parts and brought in. However, the Summary page requires the Lab and Rad that will be seen on it have to be pre-built into the format. This works well for offices that rarely order more than 10 things, but for others, it increases the risk of missing following up or even knowing about an order. Overall functionality is acceptable and you can do everything you need for patient care, although not too easily. The scheduler does not have a way to drive app types to designated times. Reporting is very limited and many reports do not allow you to export them to Excel, etc (for example you can download a report of patients by condition, but not by payor). PF said it was because of security! Reporting is limited beyond the standard needs. I have an issue that was opened 2 months ago about a major piece of functionality that when I tried to use it locked up. We will be electing to use another software product and PAY for it.

Pros

Easy clinical notes--can save portions to upload into the note

Cons

Order/result views. Little Scheduler setup/control. Reports all pre-existing, many do not export. When linking from a view with multiple patients listed to open the chart, you have to rerun the view to get to the next one. Broken functionality not fixed in 2 months.

Advice to Others

If your office is fairly simple with little lab/rad tests going outside of the office, Practice Fusion can function wonderfully and for free. Our office has 3 main patient types, uses 2 different labs and orders radiology on about 7% of our patients. It is not good at tracking and displaying those items.

 
 

sandy from Horisons Unlimited
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

FNP and CEO of Horisons Unlimited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

we love practice fusion , its the best we ever had.

Pros

user friendly, easy to teach new providers and staff

Cons

too much time to get support..but we know your busy
need to add dental templates and OB templates or system

Advice to Others

recommend this product to all providers

 
 

Lynette from Prism Health Care, PC
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

PF review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Given that it's free, I don't feel I have the right to complain too much, however, customer service has NEVER been a strong suit in the 3+ yrs I have used PF in various settings. I live in MI and don't understand why I can't yet e-scribe controlled substances in my state when other EMR's have been for quite some time. Having to create emails for more than one practice is absurd because then you have to remember all those emails should you ever need to reset certain things. I have made a few recommendations over the years and none of them were, I guess, important enough to consider. Lastly, the fact that you can't get rid of test results that were sent to you in error makes it look like you have more unfinished business in your EMR, and there have been no easy fixes to this. The one fix I was given I don't even remember because it would require triple the time to get rid of them from my account, and this just isn't a priority with me right now. It fills a need right now, but I am having to look for another EMR just because it's not meeting my current needs in all levels. Sad to say, but it's too bad this can't be fixed.

Pros

That it's free, fairly easy to use, but not always simple. Has gotten better over the years.

Cons

when creating a superbill, often sends a message "fix validation errors" before you can save as ready to bill, but no errors are listed or highlighted......WHAT DOES THIS MEAN?!?!?! The only solution I have found, to date, is to go through and start erasing diagnoses, one by one until I can save. Then, I know I am losing revenue because I have had to erase so many! Also, not being able to save partial info (name but no bday) means you can't save a few steps ahead and make it easier to begin with a new pt....or partial insurance info until you can actually get/see a copy of their cards. Medication interactions are often incorrect or marked as urgent yet when I contact the pharmacy, they don't have the same interactions listed on their system to worry about....and those stupid yellow drop-down reminders do nothing but get in my way. Searching for new pharmacies is sometimes difficult because it won't bring up the correct one.

Advice to Others

If resources are limited and your budget doesn't support another EMR, this one will do fine, IF you don't need regular help from customer service.

 
 

Barbara from Psychiatic Institute of Washington
Specialty: Psychology/therapy
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Feedback on Practice Fusion

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Easy to learn and utilize. It makes keeping up with my calendar very fast and accurate. Being able to see the medical records of my colleagues makes for a great team.

Pros

Ease of use

Cons

I get bumped out after 10 minutes of not using.

 
 
 
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