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Android CRM Software


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Tidio Chat logo
 
Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make their live chat interface match the look and feel of their existing... Read More
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Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make their live chat interface match the look and feel of their existing... Read More
 
ConvergeHub logo
 
ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. It lets users store contact lists, design campaigns and manage sales activities and leads. Users... Read More
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ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. It lets users store contact lists, design campaigns and manage sales activities and leads. Users... Read More
 
Tubular logo
 
Tubular is a cloud-based customer relationship management platform that assists users in creating and managing tasks from different sources. It features reports and forecasting, integration, collaboration, gamification, task management,... Read More
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Tubular is a cloud-based customer relationship management platform that assists users in creating and managing tasks from different sources. It features reports and forecasting, integration, collaboration, gamification, task management,... Read More
 
KarmaCRM logo
 
KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping them to build relationships, close deals and manage business operations. The solution's Contact management functionality... Read More
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KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping them to build relationships, close deals and manage business operations. The solution's Contact management functionality... Read More
 
Gopher Leads logo
 
Gopher Leads is an integrated customer relationship management (CRM) and lead management solution which helps businesses run sales campaigns and capture new leads. Gopher Leads is built for telecom, manufacturing, utilities and environmental... Read More
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Gopher Leads is an integrated customer relationship management (CRM) and lead management solution which helps businesses run sales campaigns and capture new leads. Gopher Leads is built for telecom, manufacturing, utilities and environmental... Read More

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Soffront Sales and Marketing Automation - CRM logo
 
Soffront Online CRM is a Customer Relationship Management and Marketing Automation solution for mid-size companies in a wide range of industries such as construction, telecommunications, manufacturing, engineering, and more. Soffront... Read More
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Soffront Online CRM is a Customer Relationship Management and Marketing Automation solution for mid-size companies in a wide range of industries such as construction, telecommunications, manufacturing, engineering, and more. Soffront... Read More
 
ForceManager Mobile CRM logo
 
ForceManager Mobile CRM is a mobile customer relationship management (CRM) solution for businesses of any size that manage a field sales force. Key features of the app include real-time measurement of sales impact using automatic analysis... Read More
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ForceManager Mobile CRM is a mobile customer relationship management (CRM) solution for businesses of any size that manage a field sales force. Key features of the app include real-time measurement of sales impact using automatic analysis... Read More
 
RAYNET CRM logo
 
RAYNET CRM is a customer relationship management solution for small and midsize businesses. It features contact and lead management, deals management and sales reporting functionality. Users can customize account, contact lists by... Read More
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RAYNET CRM is a customer relationship management solution for small and midsize businesses. It features contact and lead management, deals management and sales reporting functionality. Users can customize account, contact lists by... Read More
 
Acquire logo
 
Acquire is a multi-channel customer communication platform which focuses on customer support, sales and on-boarding processes. The platform is equipped with a full range of tool sets including live chat, customer profile management,... Read More
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Acquire is a multi-channel customer communication platform which focuses on customer support, sales and on-boarding processes. The platform is equipped with a full range of tool sets including live chat, customer profile management,... Read More
 
FocalScope logo
 
FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool. With FocalScope’s email ticketing module, a ticket number is assigned... Read More
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FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool. With FocalScope’s email ticketing module, a ticket number is assigned... Read More

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w3bCRM logo
 
w3bCRM combines contact database and sales and project management with email marketing and invoicing functionality for small and mid-size businesses. Sales functionality includes a contact database, where users can record information... Read More
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w3bCRM combines contact database and sales and project management with email marketing and invoicing functionality for small and mid-size businesses. Sales functionality includes a contact database, where users can record information... Read More
 
Aspect Zipwire logo
 
Aspect Zipwire delivers cloud call center services and its multi-channel inbound and outbound capabilities serve small to enterprise-level organizations. The software functionality includes tools to manage sales, marketing, and customer... Read More
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Aspect Zipwire delivers cloud call center services and its multi-channel inbound and outbound capabilities serve small to enterprise-level organizations. The software functionality includes tools to manage sales, marketing, and customer... Read More
 
Azurepath logo
 
Azurepath offers a cloud-based sales CRM with lead management, performance monitoring, sales forecasting and pipeline automation features. It is designed for sales teams across small and midsize organizations and offers capabilities... Read More
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Azurepath offers a cloud-based sales CRM with lead management, performance monitoring, sales forecasting and pipeline automation features. It is designed for sales teams across small and midsize organizations and offers capabilities... Read More
 
SuiteCRM logo
 
SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses... Read More
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SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses... Read More
 
HarmonyPSA logo
 
HarmonyPSA is a hybrid professional services automation (PSA) solution that helps cloud-based managed service providers and software companies of all sizes to manage their business operations. The solution can be deployed either on-premise... Read More
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HarmonyPSA is a hybrid professional services automation (PSA) solution that helps cloud-based managed service providers and software companies of all sizes to manage their business operations. The solution can be deployed either on-premise... Read More

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Allbound logo
 
Allbound offers a channel management platform for organizations looking to build or expand indirect sales channels that include resellers, distributors, VARs, agents, dealers, OEMs, ISVs and systems integrators. With Allbound, users... Read More
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Allbound offers a channel management platform for organizations looking to build or expand indirect sales channels that include resellers, distributors, VARs, agents, dealers, OEMs, ISVs and systems integrators. With Allbound, users... Read More
 
Bitochon CRM logo
 
Bitochon CRM is a cloud-based customer relationship management (CRM) solution suitable for individuals and small businesses such as wholesalers, retailers, manufacturers and other business segments engaged in direct sales. The solution... Read More
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Bitochon CRM is a cloud-based customer relationship management (CRM) solution suitable for individuals and small businesses such as wholesalers, retailers, manufacturers and other business segments engaged in direct sales. The solution... Read More
 
ILoveLeasing.com logo
 
ILoveLeasing.com is a cloud-based customer relationship management (CRM) solution for property management and real estate businesses in the US and Canada. The software features customer relationship management and marketing analytics.... Read More
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ILoveLeasing.com is a cloud-based customer relationship management (CRM) solution for property management and real estate businesses in the US and Canada. The software features customer relationship management and marketing analytics.... Read More
 
REVE Chat logo
 
REVE Chat is a chat widget that can be added to businesses’ websites and is suitable for small to midsize companies in a variety of industries. Key features include live chat, voice calls, video chat, visitor queueing, proactive... Read More
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REVE Chat is a chat widget that can be added to businesses’ websites and is suitable for small to midsize companies in a variety of industries. Key features include live chat, voice calls, video chat, visitor queueing, proactive... Read More
 
Chatwee Social Chat Widget logo
 
Chatwee is a live chat application for websites designed to add real-time live chat functionality to online communities. It offers mobile-ready social chatbox and HTML-based widget installation for websites to set up a customizable... Read More
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Chatwee is a live chat application for websites designed to add real-time live chat functionality to online communities. It offers mobile-ready social chatbox and HTML-based widget installation for websites to set up a customizable... Read More
 

Buyer's Guide

by Andrew Friedenthal,
Market Research Associate
Last Updated: June 19, 2018


Many customer relationship management (CRM) users access their system on mobile devices. In fact, according to Software Advice research, about half use smartphones and tablets (48 and 45 percent, respectively) to access their CRM system. And it’s safe to say a hefty majority of users are accessing their CRM on an iOS (Apple) or Android device.

While many CRM vendors now offer mobile-compatible systems, the particular devices they support can also vary. For example, some will support both Android and iOS mobile devices while others may only work on one of these platforms.

When evaluating your options for using CRM on Android devices, it’s important to understand how this technology works in order to choose one that fits your needs. In this guide, we’ll provide an overview of Android CRM technology. Here’s what we’ll cover:

What is Android CRM Software?
Types of Android CRM Software
What Type of Buyer Are You?
Popular Functionality of Native Android CRM Apps

What is Android CRM Software?

If you’re unfamiliar with mobile device operating systems, android CRM software probably sounds like CRM software operated by human-like robots. It’s not.

Android is actually the most popular mobile operating system across the world with over 57 percent of the total market share, according to analytics site Net Marketshare. This includes both smartphones and tablets. With such a market share, it makes sense to invest in CRM software that supports Android operating systems.

As it applies to the specifics of CRM features and capabilities, Android CRM still offers everything you’d expect and need from a CRM, including these four core capabilities:

  • Customer data management. Most CRM systems include a searchable database for users to store valuable customer information like purchase histories and contact information. With Android CRM software, this data can be pulled, references, and analyzed while away from a computer.
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  • Interaction tracking. CRM systems typically offer the ability to record and store any customer direct customer interactions, including conversations both in person and on the phone, through a live chat dialog box, email messages, social and other channels. Tracking these interactions helps paint a picture of a customer’s journey with your brand.
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  • Marketing automation. A function that streamlines and standardizes marketing process. Uses templates and automation to engage with customers in your pipeline. Automates email marketing campaigns as well as follow-up email correspondence.
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  • Reporting and analytics. Function used to track and manage performance and productivity across multiple subjects and projects. Can be used by managers as a CRM tool to monitor and test multiple email marketing campaigns and determine success based on performance. Can also be used to keep track of employee performance by automatically logging key performance indicators, such as number of customers called or number of new customer contact profiles entered into the system.

Types of Android CRM Software

Web-based: These browser-based applications enable users to access a CRM system via Android, using the device’s Web browser. They generally do not require software installation and are often optimized for mobile browsers.

Native apps: These apps are specifically designed to run on Android devices. They require software installation, but can usually run offline.

What Type of Buyer Are You?

If you only intend to access your CRM system via a single device with a Web browser, you have your pick of applications. However, if you’re looking for a system that grants access to multiple users, you’ll need to consider what types of devices they use (or intend to use) when making a purchase decision. Let’s take a look at each example:

Employees use only Android devices.

This is likely the case if you’re issuing company-owned Android devices to your employees. Even though you technically only need to select Android CRM software, there’s benefits to a web-based system. One benefit to choosing a web-based system you can avoid version control issues, and because they generally don’t require software installation, you won’t need to worry about software updates.

However, if you want to be able to access the system offline and want a solution that can make use of other functionality on your Android device (e.g., GPS), a native Android app is your best bet.

Employees use multiple operating systems.

If you fall into the ever-increasing company of companies that encourage a Bring Your Own Device (BYOD policy), you definitely have multiple operating systems in your business. Don’t panic though! It’s easy to satisfy everyone.

If all employee devices have access to a Web browser and you want everyone using the same operating system, consider a Web-based application. With Web-based apps, all users will see the same platform.

However, just because your team uses different operating systems doesn’t mean you can’t choose a native app for Android users. Look for a system that synchronizes well with the cloud-based CRM system you’re currently using to make sure all users can view the most current data. Also look for vendors that provide solutions and support for teams using multiple device types.

There are also plenty of mobile CRM software options that offer equal compatibility with iOS and Android devices. So it could honestly be a non-issue at the end of the day. Nonetheless, it’s something that has to be considered when implementing mobile software.

Popular Functionality of Native Android CRM Apps

Native Android apps sometimes limit functionality to a few core features that are most used by on-the-go workers. Below are a few tools that are common to native Android CRM apps:

Contact management Provides end-to-end management of clients and contacts and comprehensive contact history tracking.
Activity logging Offers ways to document and share activities, as well as store them for future reference and retrieval.
Schedule and task management Provides the means for coordinating and managing calendars, creating to-do lists and assigning tasks to team members.
Push notifications Sends notifications when the status of a contact changes.
Account locator Enables users to find nearby leads, contacts and opportunities and optimizes routes using the mobile device’s GPS-enabled maps.

Free Download:
CRM Software Pricing Guide

Free Download:
Ten Steps Guide to Selecting the Right CRM Software

 

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