KANA Express Software


 

Verint Express (formerly called KANA Express) is a cloud-based, omnichannel customer support platform for midsize businesses. The solution offers real-time access to customer engagement features, such as self-service portals, call center management, social CRM and knowledge management.

Key features include email management, call and case management, live chat, whitemail management, campaign management and outbound mailing. The Social Engagement tool allows sales reps to connect with their customers on social media platforms like Facebook and Twitter.

Verint Express helps businesses to create a personal web experience and assist their customers by providing information they need. Verint's multi-lingual web-based self-service application allows customers to serve themselves by looking responses to frequent questions, raising support tickets and address concerns.

It can be delivered both via the cloud and on-premise. It serves a range of industries, including retail, finance, travel, insurance and more.

 

KANA Express - Dashboard and analytics
 
  • KANA Express - Dashboard and analytics
    Dashboard and analytics
  • KANA Express - Generate reports
    Generate reports
  • KANA Express - Measure performance
    Measure performance
  • KANA Express - Track progress
    Track progress
  • KANA Express - Share updates in feeds
    Share updates in feeds
  • KANA Express - Activity feed
    Activity feed
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

3 Reviews of KANA Express

 

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Software Advice Reviews (2)
More Reviews (1)

Showing 1-2 of 2

Ken from Walmart
Specialty: Retail

November 2014

November 2014

Kana Express Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to navigate, and they have great customer suppot. The application is very easy to setup.

Likes Least

We are using an older version that needs to be updated in order to get the newest features.

Recommendations

Try it and be convinced. It delivers what is promised.

 
 

Han from IKEA
Specialty: Retail

June 2014

June 2014

KANA Delivers!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is always being improved using customer feedback and ideas. Its ease of use and adaptability make it an ideal tool. As a partner, KANA is quite okay, knowledgable and friendly. Good discussions provided insights in the best way of working.

Likes Least

We use the older version, which is quite a lot of input on the eyes of our co-workers. The latest version with an all new GUI is much neater.

Recommendations

Try it and be convinced. It delivers what is promised. A great team works hard to make your customers experience a better one.

 
 
 
Showing 1-1 of 1

John from Blue Jeans Productions

December 2016

December 2016

Product was ok

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used this product for a prior company and the product was not as great as other software products I have used.

Review Source: Capterra