Verint Express (formerly called KANA Express) is a cloud-based, omnichannel customer support platform for midsize businesses. The solution offers real-time access to customer engagement features, such as self-service portals, call center management, social CRM and knowledge management.
Key features include email management, call and case management, live chat, whitemail management, campaign management and outbound mailing. The Social Engagement tool allows sales reps to connect with their customers on social media platforms like Facebook and Twitter.
Verint Express helps businesses to create a personal web experience and assist their customers by providing information they need. Verint's multi-lingual web-based self-service application allows customers to serve themselves by looking responses to frequent questions, raising support tickets and address concerns.
It can be delivered both via the cloud and on-premise. It serves a range of industries, including retail, finance, travel, insurance and more.
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