KANA Express Software


Verint Express (formerly called KANA Express) is a cloud-based, omnichannel customer support platform for midsize businesses. The solution offers real-time access to customer engagement features, such as self-service portals, call center management, social CRM and knowledge management.

Key features include email management, call and case management, live chat, whitemail management, campaign management and outbound mailing. The Social Engagement tool allows sales reps to connect with their customers on social media platforms like Facebook and Twitter.

Verint Express helps businesses to create a personal web experience and assist their customers by providing information they need. Verint's multi-lingual web-based self-service application allows customers to serve themselves by looking responses to frequent questions, raising support tickets and address concerns.

It can be delivered both via the cloud and on-premise. It serves a range of industries, including retail, finance, travel, insurance and more.



3 Reviews of KANA Express

Overall rating

4.0 / 5 stars

Showing 1 - 3 of 3 reviews

December 2016

John from Blue Jeans Productions

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

December 2016

Product was ok

I used this product for a prior company and the product was not as great as other software products I have used.

November 2014

Ken from Walmart


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

November 2014

Kana Express Review

Pros

It's easy to navigate, and they have great customer suppot. The application is very easy to setup.

Cons

We are using an older version that needs to be updated in order to get the newest features.

June 2014

Han from IKEA


Ease-of-use

4 of 5

Customer support

3.5 of 5

Functionality

4 of 5

June 2014

KANA Delivers!

Pros

The product is always being improved using customer feedback and ideas. Its ease of use and adaptability make it an ideal tool. As a partner, KANA is quite okay, knowledgable and friendly. Good discussions provided insights in the best way of working.

Cons

We use the older version, which is quite a lot of input on the eyes of our co-workers. The latest version with an all new GUI is much neater.