Excellent technology and very user-friendly
nanoRep is an amazing platform that facilities 24/7 customer service for my web and mobile visitors and provides me with insightful data on my customers' needs.
It's so easy to install. I was up and running within a few days. Plus, it makes my team more efficient by helping with their daily workflow. They don't have to spend as much time answering repetitive questions.
It's web and mobile friendly. I'd like to see it become more social media friendly. It's great on Facebook, but I'd like to see a Twitter integration as well. Otherwise, top notch technology from top to bottom.