Odoo CRM Software


Odoo CRM is a cloud-based open source customer relationship management (CRM) system designed for companies of all sizes. Its suite of applications includes lead management, sales automation, marketing campaign management and business reporting features.

The lead management feature can be used by sales divisions to define criteria for assigning leads. Using these criteria, sales divisions can select most appropriate and available sales representative for leads to improve the quality of sales. Odoo CRM also features marketing campaign management that help users design marketing campaigns for lead generation and brand promotional activities.

The system features reports and a dashboard to monitor contacts and activities so organizations can make informed decisions regarding lead generation, sales and marketing procedures.

The software offers social media integration that helps users generate leads from social media sites, such as Facebook, Linkedin and Twitter.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

141 Reviews of Odoo CRM

Showing 1 - 20 of 141

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  • Juan from Derevo

    Specialty: Software / IT

    Number of employees: 11-50 employees

    August 2018

    Fair option if you are looking for a cloud base CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The UI and the modules are good, at first it seems simple to use and the sale service from odoo was ok, the thing that is cloud base is excellent.

    Cons

    Maybe is because I have not used it very often but also my colleagues are struggling to set up somethings and finish the first stage of configurations to start using it as we should, we don't know if this will be our option to go.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jorge David from PCN & RP Suministros y Servicios Generales C.A

    Number of employees: 2-10 employees

    August 2018

    Perfect

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a fairly advanced ERP with many features that I recommend, it adapts to any company in any way possible. It allows a reduction of impressive expenses in a company. It has more than 2,000 modules that work with each other, all dedicated to the automation and improvement of processes within one or more companies simultaneously with any number of employees.

    Cons

    The enterprise service blocks many of the services that facilitate the administration of a company

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alfredo from Adapta Blue

    August 2018

    I'm an user of the program, I use it in my office as our ERP, v8 overall is great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    new ways to understand business models, new professional tools because it a very popular software now a day.

    Pros

    The UX design is very simple
    The default features covers a lot.
    It's customizable by coding.
    the price.

    Cons

    It isn't a great tool for a non-common business model.
    It depends on the data base, so if you have a lot of info it lags.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    It's a really big ERP to work with but dificult to customize

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It can be very usefull for little and medium size companies to manage them and help with decisions making with the reports

    Pros

    Have a lot of packages all over the internet that can be used for free and can be found in their own store, the community can be really helpful when asked for a doubt, easy to add new packages and configure some basics things to make it work with a lot of companies even for non-programmers, it's open source

    Cons

    There are a lot of basic functionalities that can only accesed by paying, if a company needs to customize more than basics things can be really dificult to make, the community version does not have any type of support and it's a little unstable, there are no package compatibility between versions

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Odoo, Odoo

    July 2018

    Hi there and thank you for the review! We think it is important to note that Odoo does not restrict functionalities with a payment model as you stated here. In fact, Odoo offers a "one free app" model which allows any company to use any one single app from Odoo for free. While we have pricing per application, and integration / maintenance / service / development are all things that have an associated cost for any organization, we open our platform to the business community with this one-app model to allow businesses with little-to-no budget to still use an Odoo application and improve their workflows. We encourage you to check this offer out if budget is limited, and contact one of our Odoo experts if we can help you further analyze the solution to fit your needs. Thank you for being part of the Odoo user community! :)

  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    I have been working whit Odoo since a year ago, it is a great ERP.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I´m working in the implementation of this Software for others companies

    Pros

    You can configure it to adapt to your company and process, there is a lot of information in the web, forums, even youtube videos

    Cons

    It is not easy of understand if you are not related to a previous experience whit another ERP, there is not a unique price for the enterprise version

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Odoo, Odoo

    July 2018

    Thanks for the review, we appreciate your kind words! We are happy you have found Odoo useful in your organization. Note that the pricing IS unique as there is no arbitrary variable. Each customer can choose the applications they want to use and don't pay for any they do not. This fixed pricing model allows you to discover how much Odoo will cost your company directly on the pricing page providing transparent and accurate information to all. Let us know if we can provide any other helpful information, and thank you for being a part of the Odoo user community. :)

  • Jaimel from Autonomo

    July 2018

    industrial engineer specialized in the business area, project manager and Odoo consultant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is the most complete ERP with the best support and the largest community and continues to grow. Undoubtedly the best proposal for small and medium-sized companies because of its relatively low costs compared to all the characteristics it has. It is the most complete ERP with the best support and the largest community and continues to grow. Undoubtedly the best proposal for small and medium-sized companies because of its relatively low costs compared to all the characteristics it has. Its easy use and the integration of all its modules make it the perfect tool for any company that needs to manage its processes

    Pros

    It is a complete business suite that allows the management of multiple applications for managing the processes of a company. It has a friendly interface and has easy handling and configuration in all its modules. all applications handle information in an integrated manner. Integration among all its modules that facilitate its usability. It has a very large community of users and with the best support for this type of applications. It has the best prices in the market and even has a free version for small businesses. undoubtedly has the best price quality ratio among all software of its kind.

    Cons

    because it is designed to touch all the areas of management of a company, it has some areas with some weaknesses regarding the competition such as human resources, payroll and adjustments in the configuration of some countries that do not have a lot of presence in their community. Although it is very intuitive and is designed to facilitate user use, knowledge must be available about the processes in question in order to exploit the full potential of this suite.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Luis from Computer Software

    Number of employees: 11-50 employees

    June 2018

    crm software developed to compete with SAP Erp and Dynamics, the best thing is that it is OpenSource

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Web-based, written in Python with PostgreSql database so it is a very good combination of technologies, is offered as SAAS from version 6.0, has a wide catalog of modules from HR, manufacturing, POS, WMS, etc.

    Cons

    backward compatibility, in terms of usability, some clients complain of non-conformity with the language, lack of organization in the documentation

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Raz from Industrack

    Number of employees: 11-50 employees

    June 2018

    Product did not work as described

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software have lots of features and functions and offers integration between many features. All the module worked in simple testing.

    Cons

    The feature and function on basic tests and demo's . The actual implementation had lots of data base issues and records being deleted automatically. Poor customer service to top it all.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ahmed from ANAcademy

    June 2018

    Feature rich CRM, but far from perfect

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    When it comes to modularity, Odoo is really great. It provides a module for a huge number of applications, with the ability to develop more

    Cons

    The brand is a bit confusing, from TinyERP to OpenERP to Odoo, they don't seem to me like making the best business decisions in that sense. Also it can be a headache to install

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Odoo, Odoo

    June 2018

    Nice to hear from you Ahmed and thank you for the review. We are glad you enjoy Odoo CRM, hopefully you have had a chance to review some of our other products as well. As Odoo is a rapidly evolving software company we have had a few changes in the past to help us get to a position to better serve our community (currently approaching 4 million users). Additionally, any user who does not wish to install the technical aspects of Odoo can always use the online version which does not require any installation! We want to offer the options that best fit every user technical or otherwise. Thanks again for your support and the review Ahmed! :)

  • Jose from Ciexpro

    Specialty: Education

    Number of employees: 2-10 employees

    May 2018

    Great open CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Odoo is great, we can do almost everything with this ERP

    Pros

    It cover all the enterprise process, CRM, accounting, sales, also have social tools like calendar, discuss, contacts. Also have an usefully POS and a inventory module

    Cons

    We don't encounter major cons in the evaluation and implementation off this CRM suit for manage our projects. They cover almost all off our needs

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brayan Agostinho from SOAINT

    Number of employees: 501-1,000 employees

    May 2018

    very good integrated open source ERP system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros


    848/5000
    excellent ERP software developed in web architecture. Odoo allows you to carry out more tasks and perform them in less time, where you can schedule activities based on sales strategies. It also shows accurate forecasts where, through its comfortable and easy to use interface, it allows to design customized panels to obtain a panorama of the company and obtain the information when we need it and achieve a deeper analysis with a great integration to another of its characteristics .
    It also offers a large number of integration tools such as: sales, electronic signatures, invoicing ....
    odoo offers a large amount of documentation on its website, where it shows everything it can do. As if that were not enough, it is developed in several languages, such as Spanish, so this will not be a limitation.

    Cons

    It is difficult to see something negative to this application but I could say that at the beginning it can be a bit difficult to know how to use the app correctly and it depends where we use it, it can be slow at the moment of executing it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mayling from Ciexpro

    Specialty: Education

    Number of employees: 2-10 employees

    May 2018

    Odoo

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We found Odoo to be the best solution for our business since it gives you a great control over the workflow.

    Cons

    The only con I can think of is that the process of updating the information on it is somewhat complicated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    May 2018

    The best open source ERP I've seen

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Handles very well the concepts of an ERP, you can control the different business processes and also has a fairly simple extensions installer, they have a very large community and from this they leave many good consas, the POS is quite flexible and the growth curve It is faster.

    Cons

    The installation is of a high level of user. The facilities that require hardware are not so simple. Most good extensions are not free. It is quite heavy. The configuration of the site or company takes away part of the time

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Odoo, Odoo

    May 2018

    "The best open source ERP I've seen" - We here at Odoo appreciate hearing such awesome feedback from our community, continue doing great work and thanks for the review! :)

  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Its a great software for business marketing activities and ecommerce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The many modules help find the perfect solutions for ecommerce, marketing and sales. Its easy to use and the installation is secure. It can also be used for internal use only

    Cons

    Sometimes it run slow and it has a hight cost. It takes time to learn how to use it and control it, so its important to know what you need for your business, could not be for an starting business

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Odoo, Odoo

    May 2018

    Thanks for leaving us a review! The eCommerce product has been particularly popular lately due to recent usability improvements, integration with omni-channel sales (POS, CRM/Invoicing), and a great value especially compared to the current competition on the market. We were surprised to read what you mentioned about the high cost, perhaps you could send us an email and let us know! The Odoo team is happy to help analyze your subscription and see how you can reduce cost and optimize value for your business, customer satisfaction is our #1 priority. :)

  • Victoria from Royal Pools

    May 2018

    Very easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that it's very easy to use and fast. Everything that I need is in one spot and easily accessible. I like that you can add features as you go.

    Cons

    I don't have much complaints about this system. I wish it was easier to
    Use the mobile version. Overall it's great

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Odoo, Odoo

    May 2018

    Hey Victoria, thanks for the review! Glad Odoo is fast and easy for you, we aim to add even more tools and features to improve usability and product scope. Regarding mobile, have you downloaded the native iOS or Android apps? While Odoo is optimized for any browser, these apps take the next step in creating a seamless experience from desktop to tablet to mobile. Let us know if we can help!

  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    May 2018

    Pretty darn good all around

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    this is an excellent piece of software to assist with managing work loads and projects (especially time management). It is also so incredibly easy to use even a monkey could use it.

    Cons

    I wasn't working on the most expensive version of the software so quite a few features were not available to me. That being said, that is the only negative aspect I can think of.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Thabo from ComputerNet Mfundisi Consultants

    May 2018

    Extensive ERP for a small to medium sized business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having everything in one app is the major benefit to me. I don't have to use different software for Sales and Purchases; for Contacts; fr Projects etc. Another benefit for me is the ability to attach documents to each transaction for tax purposes at the end of the financial year.

    Pros

    Odoo is an Opensource ERP with a free Community Edition and a paid Enterprise edition. It is packed with features like Accounting, Project Management, Customer Management, Employee & Recruitment Management, Inventory & Warehouse, Sales and Purchase and POS to name a few.
    I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention. Plenty of additional modules (called Apps) are also available on the Odoo Store.

    Odoo uses Postgresql as database.

    It offers plenty of customisation options. Some countries' standard Chart of Accounts are available by default, or you can create your own.

    Overall a very useful ERP.

    Cons

    I'm reviewing the Community Edition: On the downside, it has a relatively big learning curve. Setup and initial configuration is crucial. I would have liked to choose between mySQL and Postgresql as some hosting providers does not offer Postgresql.

    Some minor frustrations is the fact that an invoice can only be created after a quotation, then an order. I would've liked to be able to enter an invoice without an quote or order; for example monthly regular contractual invoices. Having said that, depending on how your business work, it might not affect you that much.

    Secondly, recording expenses is cumbersome - expenses are recorded either through the employer expense module (which is not always related to an employer, like rent), or through billing. Either way, you need to create a "product or service" for expenses before entering them. Where and how you enter them, also affects your expense reporting.

    I would also like to see more reporting options like traditional desktop apps.

    Customer support for the Community Edition are limited to the forums and some manuals for older editions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Luis Raul from Facware

    May 2018

    Good Open Source ERP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am using Odoo for generate budgets to my customers in base to my service inventory.

    Pros

    If your company has a lot of processes defined and has many employees work together then you need Odoo for manage all your processes. You can have CRM, project management, sales and inventory tool and more.

    Cons

    You need have high python skills if you are the person who will implement it, besides you need learn a lot of terms and read documentation to customize the platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Odoo, Odoo

    May 2018

    Welcome Luis Raul, we are happy to have you as a member of the Odoo community. We know that there are many types of businesses with various levels of technical expertise which is why we also offer implementation services with our team of experts to simplify the process for companies who do not wish to do self-implementation. If you have any challenges with yours, we are always happy to assist you in any way we can. Thanks for the review and your support, we will be cheering for Facware!

  • Nacho from USA VOIP LLC

    Number of employees: 2-10 employees

    May 2018

    A good ERP for a very low investment with room for some users experience improvements

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Powerful complete ERP solution for a portion the cost of other similar solutions

    Pros

    Web based, Flexibility, Easy to use, Continuous Improvements, Multi companies, Multi currencies, Domestic Legal Journals...

    Cons

    Very little documentation of the product. When you make a mistake and want to fix that in the system is a total nightmare to undo errors.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Odoo, Odoo

    May 2018

    Thanks for the review, we are excited to see another VOIP company utilizing Odoo tools to run their organization! Regarding documentation, we are continuously growing our user docs and improving usability, in the meantime if you need any help feel free to contact us at odoo.com/help to get the answers you need. We are always happy to help!

  • Rosa from SUVINCA

    May 2018

    It is a software to make the formulation and control of projects, efficiently and easily.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a good option to carry out the control and follow-up of the projects. It helps to improve the efficiency in the use of resources, so it saves money in the integral management of projects.

    Pros

    It is a very useful tool to follow up my work and personal projects, in a very simple, organized and fast way. It facilitates the control of the use of human and financial resources, the fulfillment of objectives and goals in a timely and effective manner. Allows monitoring of the activities assigned to the work team.

    Cons

    Does not have a technical report generator that facilitates the presentation of data and results. It requires dedication to learn how to use the software, then it is very easy to use. It could be a little friendlier in terms of the interface with the user.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Odoo, Odoo

    May 2018

    Thanks for the review Rosa, we are happy to see you have found Odoo to be a great tool for your project management and HR activities! Odoo also has the capability to develop and customize to fit any of your needs. Our team is continuing to make usability one of our top priorities and we are committed to being the fastest evolving business software in the world. Thanks for being a part of the Odoo community!

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