Odoo CRM Software


 

Odoo CRM is a Web-based open source customer relationship management (CRM) system designed for companies of all sizes. Its suite of applications include lead management, sales automation, marketing campaign management and business reporting features.

The lead management feature can be used by sales divisions to define a criteria for assigning leads. Using these criteria, sales divisions can select most appropriate and available sales representative for leads to improve the quality of sales. Odoo CRM also features marketing campaign management that help users design marketing campaigns for lead generation and brand promotional activities.

The system features reports and a dashboard to monitor contacts and activities so organizations can make informed decisions regarding lead generation, sales and marketing procedures.

The software offers social media integration that helps users generate leads from social media sites, such as Facebook, Linkedin and Twitter. Clients can also use this feature to gain customer insights from social media.

 

Odoo CRM - Sales pipeline
 
  • Odoo CRM - Sales pipeline
    Sales pipeline
  • Odoo CRM - Lead snapshot
    Lead snapshot
  • Odoo CRM - Email automation
    Email automation
  • Odoo CRM - Lead management
    Lead management
  • Odoo CRM - Opportunity organizer
    Opportunity organizer
  • Odoo CRM - Campaign management
    Campaign management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

70 Reviews of Odoo CRM

 

Start your review of Odoo CRM

Click to start
https://www.softwareadvice.com/crm/odoo-crm-review/
Software Advice Reviews (4)
More Reviews (66)

Showing 1-4 of 4

Erick from Relnuz
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Go Do Odoo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this product for standard businesses. If you're in a specialty niche you'll find the run of the mill features fairly bland and uncustomizable.

Pros

Odoo is a FULLY Functional CRM. Its gigantic bundle of associated plugins/modules allows for complete customization of the software according to the platform or needs you may have entailed for it.

Cons

Again, the giant bundle of plugins / modules makes the overall product somewhat tricky from an admin end, "do I really need this"? and "will I benefit from having this"? are really plaguing questions when setting this product up from and IT perspective.

 
 

Mike from Lighthouse Catholic Media
Specialty: Distribution

June 2016

June 2016

Troublesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It was easy to set up the products in the system. It was clear what your were selling and moderately easy to fulfill on.

Likes Least

Lots of bugs, completely messed up inventory counts, hard to get help that was actually helpful

Recommendations

If you are anything other than working out of your garage - don't use this.

 
 

Luis Miguel from Same Motion
Specialty: Software / IT

April 2016

April 2016

Odoo CRM is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Excelent product. User friendly and flexible to setup teams and organize your sales funnel.

Likes Least

Odoo is a very powerfull Business Apps integrated system. I don't have anything in mind I don't like.

Recommendations

Make sure that the CRM could be easily integrated with other business apps.

 
 

Mohamed from ACME Group
Specialty: Software / IT

January 2016

January 2016

An Amazing Cost-Effective Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Odoo CRM us very easy to use and can be taught in one day. It covers a large scope of the CRM needs and can be easily customized by the Odoo partners.

Likes Least

Odoo support and frequent change in directions. Stability is an issue sometimes

Recommendations

Give it a try through a free demo and see for yourself

 
 
 
Showing 1-20 of 66

Solomon from DeltaGRiC Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Fantastic experience of what a CRM should be!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best ease to use a CRM for the first time , especially with my experience working with the Tier 1 ginat software providers .

Pros

very easy to use CRM system that interates directly into Accounts and inventory management . Also gives one th eopportunity to customise the solution to suite our needs

Source: Capterra
 

Lerato from DeltaGRiC Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

it is quite an easy to use software, and simply does what we need with little customization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

community edition is fantastic

Pros

It gives you very good flexibility to change and customize to our own requirements without necessarily being a programmer using the studio.
Also, it shows easy way for us to integrate this into our accounts seamlessly

Cons

For very deep customization, you need to learn python, though with the Studio app, that reduces python knowledge too

Source: Capterra
 

Tunde from DeltaGRiC Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

fantastic tool to manage Enterprise business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good accounting solution

Pros

It had all sorts of apps and also supported by a large community of many different apps to cater to certain niche processes. besides the community edition is free and that is a great benefit

Cons

can only be modified in Python for community edition, also the cloud version does not allow too much flexibility to customise things like payroll

Source: Capterra
 

Nate from Swifton, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Amazing breadth of functionality. Great support from Odoo partner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Broad functionality, full integration, and high extensibility in a low price tag.

Pros

Amazingly broad set of applications. Everything from crm and sales management to inventory and MRP in one application, on one database. Everything is extensible.

Cons

Upgrading to new versions is terribly painful. In fact, it is often easier to back port functionality in a new version to a previous version. Odoo SaaS version is not good. Partner approach is better

Source: Capterra
 

Olivier from Optimized Radiochemical Applications
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

ODOO cloud solution: convenient, fast implementation and strong support from ODOO implement team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ODOO cloud: hassle free solution for a company like ours that has no time to spend on managing IT infrastructure. We have improved not only our company efficiency, but have no a central repository of information for our users, speeding up access to the correct and complete information.

Pros

The architecture of ODOO is really smart and has allows us to develop really customized solution, that were sometimes really complex as to meet our practical needs. ODOO team project management was really efficient and at the end cost effective. We have managed to migrated from an older own hosted version to ODOO cloud in a very short time, without disturbing our daily operation.

Cons

ODOO solution has a lot of features that are constantly evolving. Sometimes data structure seems to change from version to version and this may become confusing for the user, specially when functionalities are being impacted at the same time.

Source: Capterra
 

Frédéric from Calypso Marketing SA
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We use this software to manage production and supplies. Great tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Perfect tool for us in production and supply chain management

Pros

This software is flexible, powerful, and shows an unbeatable ratio quality/price. I do recommend it.

Cons

Support is very hard to get these days. It used to be much better. It has become impossible to have support on the phone and reactions request for support are very slow.

Source: Capterra
 

francis from AE Valves
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We consider Odoo as a strategic resource and key of our success

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very stable , in constant Evolution, friendly use ,

Pros

In the sales module it is not possible to change the sales order adding or suppress item once it is confirmed. Our customer often review their PO and add or remove item

Cons

We started the company with Odoo back in year 2010 , we had exponential grow until now. Odoo did follow our growth and need, his flexibility to use and his large choice of different module allow to expand our company capability to answer to our customer needs.
The Odoo is very stable and in constant evolution as the world business, it is extremely important to have the capability to follow the movement and succeed every year.
We consider Odoo as a strategic resource and key of our success who allow us to focus on our main business which is crucial.
AEV produce Critical valves for Cryogenic service worldwide.

Source: Capterra
 

Bert from Rijs Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Odoo is the solution to automate almost all of your business processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Speed up internal processes, for example from quotation to delivery or manage your products from stock to webshop and POS. It saves a lot of time and can provide very useful information regarding your business data.

Pros

The reason why we had chosen Odoo is for the combination of applications and being open source. We use practically all modules; sales, CRM, Purchases, projects, webshop/website, POS, HR, repair management, manufacturing, and finance. Most of the competitor ERP software does not provide the webshop/website and POS modules. This point was for us at the end the most important one.

Cons

Because of the great number of applications within Odoo, they are not all at it's very best. But providing feedback, creating your own customisations or even your own modules does help to make the Odoo system more complete and easier to use.

Source: Capterra
 

Tariq from Menalco S.A

June 2017

June 2017

I choose Odoo for quality and high-end features, I use it for my retail stores and for accounting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is what I like most about this software :
-POS
-Web based
-Open Source
-Responsive design
-Forum

Cons

This is what I like most about this software :
-Not very easy to use the first time.
-Little bugs on early versions.

Source: Capterra
 

Jose from DUMA

June 2017

June 2017

Pretty good, but I feel there's lots of untap potential on our side

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to navigate and pretty intuitive. The interface is quite polished. I can keep track pretty well on what goes on in the department

Cons

Version 8 is a bit rigid for somethings... purchase orders can't be modified if the good are received and things like that

Source: Capterra
 

BONIFACIO from HIPERFARM

May 2017

May 2017

Excellent!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy of use, integrity. ODOO is a complete plattform for empresarial management. It has a good cost.

Cons

All parts from ODOO are easy of use. There is some part i have use only a bit.

Source: Capterra
 

Laurent from NLTechno
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

More a Framework than an Erp

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am an Odoo integrator since 3 years. I installed, deploy and integrate Odoo for several small and very large companies. I also provide users and developers training.

Pros

A powerfull framework that allows to build any application

Cons

Very important learning curve.
Not ready on the box, need an important work by developers to tune application for your need

Advice to Others

Do no try to deploy it without help of very experienced Odoo developers.
A new developer with a mentor will need between 6 month and 1 year to be autonomous to personalize the product.

Source: Capterra
 

Sam from Relayo
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Experienced Odoo user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Experienced user of every major odoo application. From the CRM to the Manufacturing quite, I have used odoo in many real world scenarios. I have built ERP instances for multiple industries and companies. Odoo is easy to us, run by people who have a genuine interest in making ERP for the masses in a scalable modular way that saves 100's of thousands vs top heavy behemoth versions from some of the bigger names. The focus is on clean UI with powerful easily deployed instances. I've used the CRM for my own project at www.relayo.com where we used it to onboard 1000 users.

Pros

Ease of use, material designed UI, modular.

Cons

Need a bigger customer service presence in the US

Advice to Others

start with 3-5 apps and scale up. Do not go for tons of customizations just adapt your user flows in your organization to match the pre packaged user flows.

Source: Capterra
 

Prem from iSquare Informatics

March 2017

March 2017

Why pay more, yes this ERP answers about your ROI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Why pay more, yes this ERP answers about your ROI
sophisticated, customisable, user friendly, license free

Source: Capterra
 

Adrianne from Medolac
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Odoo provides the most flexibility

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We have implemented Odoo for it's flexbility and cost. We really like the software and find it easy to navigate.

Pros

Easy, flexible

Cons

The dashboard for email blast analytics, and website analytics really needs improvement it's too basic.

Advice to Others

No.

Source: Capterra
 

Kim from Vario Glass
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Amazing Features - Some Training Required

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system is a brilliant idea and fantastic tool for any business, but it's not intuitive or necessarily easy to use. This wouldn't be an issue if it were easy to ask questions, but in my personal experience, customer support is a bit slow in answering questions and their service is rather superficial, especially in the accounting department. We've had to fend for ourselves and resort to trial and error a few times. It also kind of stops us from exploring all the awesome features that this software boasts for fear of somehow messing up the accounts.

If you purchase this software, take the time to get good training at the beginning and ask questions when you manage to speak with a knowledgeable customer service representative. In the right hands, this platform is powerful and useful!

Pros

Wide range of tools

Cons

Not necessarily easy to use from the get-go

Advice to Others

Get good training and thoroughly understand its use, and it will be amazingly useful!

Source: Capterra
 

Wim from Ucamco
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Odoo: User friendly, feature rich and open ERP application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Odoo is not only a very user friendly ERP application, it also offers a lot of features, and you only have activate these features that you want to use.
The Odoo community offers, on top of the standard version, a lot of free modules which are a good base for enhancing and customizing the standard application.
We use the Enterprise version, and we used the free upgrade process from Odoo to migrate from version 7 to 8, and from version 8 to 9.
To give a few keywords to describe Odoo:
- User friendly
- Feature rich
- Open architecture
- Open source

Pros

Open source
Open architecture
Feature rich
User friendly
Community

Source: Capterra
 

Barad from TinyERP Pvt Ltd

February 2017

February 2017

Easy and simple rest you ask users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic and easy to user, attractive UI and very quick and fast as well as easy to understand. +1

Source: Capterra
 

Garrett from California Tile Supply
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Value - Not a full package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have found customer service to be good! The software is pretty intuitive by ERP standards (most ERPs are horribly unintuitive) and mostly mobile friendly. The price is unbeatable in this software class.

Most of the shortcomings come in the form of missing features that seem like they should be obvious (like managing customer maximum credit limits, getting margin profit reports, simply selling or moving products from locations, as examples). Or vocabulary that doesn't make a lot of sense to a US businessperson.

My only honest complaint is that our salesperson frequently said, "Yes, Odoo can do that." to our questions, when really it could not. Or it could not without extensive customization. It has resulted in a very long launch process for us, but we are still happy with the product.

Pros

Good interface
Good improvements
Good customer Service
Fast workflow

Cons

Little mobile support
Updates crash the software sometimes
Urgent issue response time unreliable
Missing common features

Advice to Others

Add the following features:
- Total and Targeted Gross Profit by % insights including commission margins for sales reps

- Paid receipts for invoices (people want paperwork to know they've paid!)

- All updates should have a incubation period so we can test them before they hit

- Add bins to inventory and make internal transfers possible from a given quant view (I should be able to schedule an internal transfer for an object I'm looking at.)

- Tax Paid Journal entries should have their own journal entry type.

Source: Capterra
 

Angela from MagVent, LLC

February 2017

February 2017

Frustrated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am very frustrated with Odoo's search feature. I have trouble finding sales and leads. If I misspell a customer's name, it won't suggest similar names. I just have to keep trying different spellings. We don't rely on Odoo alone for recording leads because we can't pull them back out of the system most of the time. We just use our paper copies. There are far too many buttons to click for simple operations such as transferring stock. It is very time consuming. We are not notified in a useful way when our inventory is low. I find the online customer support and ticket creation process tedious. When I do create tickets, the support I receive is often unhelpful.

Source: Capterra