Odoo CRM Software


 

Odoo CRM is a Web-based open source customer relationship management (CRM) system designed for companies of all sizes. Its suite of applications include lead management, sales automation, marketing campaign management and business reporting features.

The lead management feature can be used by sales divisions to define a criteria for assigning leads. Using these criteria, sales divisions can select most appropriate and available sales representative for leads to improve the quality of sales. Odoo CRM also features marketing campaign management that help users design marketing campaigns for lead generation and brand promotional activities.

The system features reports and a dashboard to monitor contacts and activities so organizations can make informed decisions regarding lead generation, sales and marketing procedures.

The software offers social media integration that helps users generate leads from social media sites, such as Facebook, Linkedin and Twitter. Clients can also use this feature to gain customer insights from social media.

 

Odoo CRM - Sales pipeline
 
  • Odoo CRM - Sales pipeline
    Sales pipeline
  • Odoo CRM - Lead snapshot
    Lead snapshot
  • Odoo CRM - Email automation
    Email automation
  • Odoo CRM - Lead management
    Lead management
  • Odoo CRM - Opportunity organizer
    Opportunity organizer
  • Odoo CRM - Campaign management
    Campaign management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

73 Reviews of Odoo CRM

 

Start your review of Odoo CRM

Click to start
https://www.softwareadvice.com/crm/odoo-crm-review/
Software Advice Reviews (4)
More Reviews (69)

Showing 1-4 of 4

Erick from Relnuz
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Go Do Odoo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this product for standard businesses. If you're in a specialty niche you'll find the run of the mill features fairly bland and uncustomizable.

Pros

Odoo is a FULLY Functional CRM. Its gigantic bundle of associated plugins/modules allows for complete customization of the software according to the platform or needs you may have entailed for it.

Cons

Again, the giant bundle of plugins / modules makes the overall product somewhat tricky from an admin end, "do I really need this"? and "will I benefit from having this"? are really plaguing questions when setting this product up from and IT perspective.

 
 

Mike from Lighthouse Catholic Media
Specialty: Distribution

June 2016

June 2016

Troublesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It was easy to set up the products in the system. It was clear what your were selling and moderately easy to fulfill on.

Likes Least

Lots of bugs, completely messed up inventory counts, hard to get help that was actually helpful

Recommendations

If you are anything other than working out of your garage - don't use this.

 
 

Luis Miguel from Same Motion
Specialty: Software / IT

April 2016

April 2016

Odoo CRM is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Excelent product. User friendly and flexible to setup teams and organize your sales funnel.

Likes Least

Odoo is a very powerfull Business Apps integrated system. I don't have anything in mind I don't like.

Recommendations

Make sure that the CRM could be easily integrated with other business apps.

 
 

Mohamed from ACME Group
Specialty: Software / IT

January 2016

January 2016

An Amazing Cost-Effective Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Odoo CRM us very easy to use and can be taught in one day. It covers a large scope of the CRM needs and can be easily customized by the Odoo partners.

Likes Least

Odoo support and frequent change in directions. Stability is an issue sometimes

Recommendations

Give it a try through a free demo and see for yourself

 
 
 
Showing 1-20 of 69


November 2017

November 2017

not that easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

everything from crm and sales management to inventory and MRP in one application, on one database. Everything is extensible.

Cons

have to use Python for community edition, to do any modification to it, which i am not a fan off at all.

Review Source: Capterra

  Response: Odoo, Odoo

Date: November 2017

November 2017

 

Thank you for your feedback. It is true that the Community Edition requires some coding knowledge to really use it to it's full potential, whereas a user is able to get started with our Online Edition in just a few clicks (at https://odoo.com/start).

The intent of the Community version is to provide a free and open source resource to the world in order to better the way businesses operate in a cost effective manner. We encourage anyone who is a talented developer to weigh their options between our free version supported by their own development time, or our plug & play Online version that is supported by Odoo.

We feel with options comes freedom and encourage you to reach out to us to discuss what options are available to make your project a success. Give us a call, we're happy to help. :)

 

CJ from actsl

October 2017

October 2017

Good ERP, flexible and customizable 100%.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can do all you want. The must I like its the pluging and addons that you can get. I like you can check code and new studio its amazing.

Cons

Pricing change this year. I feel like a fool when this year change the model. Its like price grow up 5 times. I hope they come back to the same price in Enterprise version.

Review Source: Capterra

  Response: Odoo, Odoo

Date: October 2017

October 2017

 

Thanks for the review CJ! We are constantly working on making Odoo more flexible and customizable as we know every business is different and has a set of unique software needs. Regarding pricing, if you check the pricing page you will notice that we have moved to a per-app model for just this reason. Most businesses only use a few apps so by moving to this model many of our end users are saving a lot of money and paying for only what they use. If your needs are more complex and you require a long list of different apps and tools speak to our team, we are happy to help find the best solution (and value) for your project. :)

Cheers,
The Odoo Team

 

Diego from Eficiência Fiscal
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Simple and free opensource ERP project

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Implementing the software I could analyze how big and robust the software is. So, if developers around the world, stop create something that already exists, then I level software will be hit

Pros

A lot of modules antes features that allow any business to implement and use a customizable version.

Cons

A little bit hard to use a owner server version. The promisse, is free, is opensource, it's necessary say is hard to install.

Review Source: Capterra

  Response: Odoo, Odoo

Date: October 2017

October 2017

 

Hi Diego,

Thanks for the review! It is nice to see that you were able to leverage your own developer knowledge to host your own database.

Note that we just released www.odoo.sh at Odoo Experience this year. This is a hosting platform that might make things even easier for you. As always feel free to contact our team if you ever need help or have questions. :)

Best Regards,
The Odoo Team

 

Solomon from DeltaGRiC Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Fantastic experience of what a CRM should be!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best ease to use a CRM for the first time , especially with my experience working with the Tier 1 ginat software providers .

Pros

very easy to use CRM system that interates directly into Accounts and inventory management . Also gives one th eopportunity to customise the solution to suite our needs

Review Source: Capterra

  Response: Odoo, Odoo

Date: August 2017

August 2017

 

Hi Solomon,

Glad to hear you are using Odoo CRM and Odoo Studio for customization! Keep up the awesome work. :)

 

Lerato from DeltaGRiC Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

it is quite an easy to use software, and simply does what we need with little customization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

community edition is fantastic

Pros

It gives you very good flexibility to change and customize to our own requirements without necessarily being a programmer using the studio.
Also, it shows easy way for us to integrate this into our accounts seamlessly

Cons

For very deep customization, you need to learn python, though with the Studio app, that reduces python knowledge too

Review Source: Capterra

  Response: Odoo, Odoo

Date: August 2017

August 2017

 

Hey Lerato, thanks for the review! We are glad you are using Studio for your customization needs, be sure to check out the updated features in Studio in the upcoming version release in October as we are adding lots of powerful tools to help you accomplish these types of projects even faster. Keep up the great work! :)

 

Tunde from DeltaGRiC Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

fantastic tool to manage Enterprise business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good accounting solution

Pros

It had all sorts of apps and also supported by a large community of many different apps to cater to certain niche processes. besides the community edition is free and that is a great benefit

Cons

can only be modified in Python for community edition, also the cloud version does not allow too much flexibility to customise things like payroll

Review Source: Capterra

  Response: Odoo, Odoo

Date: August 2017

August 2017

 

Awesome review Tunde! We are glad you are getting so much out of using Odoo. Note that in our Online and Enterprise edition users can also have access to Odoo Studio, a tool that let's you customize your business software without writing any code (no need to learn Python for our non-technical friends out there). This is a super fast and efficient way to modify and customize for your unique/niche business needs. Keep up the good work and thanks for sharing your experience! :)

 

Nate from Swifton, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Amazing breadth of functionality. Great support from Odoo partner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Broad functionality, full integration, and high extensibility in a low price tag.

Pros

Amazingly broad set of applications. Everything from crm and sales management to inventory and MRP in one application, on one database. Everything is extensible.

Cons

Upgrading to new versions is terribly painful. In fact, it is often easier to back port functionality in a new version to a previous version. Odoo SaaS version is not good. Partner approach is better

Review Source: Capterra

  Response: Odoo, Odoo

Date: July 2017

July 2017

 

Hey Nate, thanks for the great review! We are glad to hear your functional needs have been met without the need for a high cost implementation. It is also great to hear that your experience with one of our integrating partners went so well; we try to have an ideal balance between our SaaS and Enterprise products to help fulfill the needs of companies of any size and in the end are very satisfied that you found the perfect fit for your unique situation. Keep up the great work and cheers from Odoo!

 

Olivier from Optimized Radiochemical Applications
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

ODOO cloud solution: convenient, fast implementation and strong support from ODOO implement team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ODOO cloud: hassle free solution for a company like ours that has no time to spend on managing IT infrastructure. We have improved not only our company efficiency, but have no a central repository of information for our users, speeding up access to the correct and complete information.

Pros

The architecture of ODOO is really smart and has allows us to develop really customized solution, that were sometimes really complex as to meet our practical needs. ODOO team project management was really efficient and at the end cost effective. We have managed to migrated from an older own hosted version to ODOO cloud in a very short time, without disturbing our daily operation.

Cons

ODOO solution has a lot of features that are constantly evolving. Sometimes data structure seems to change from version to version and this may become confusing for the user, specially when functionalities are being impacted at the same time.

Review Source: Capterra

  Response: Odoo, Odoo

Date: August 2017

August 2017

 

Many thanks for the review Olivier! It's great to hear how you've been using Odoo for your business. We hope you will look into our new version (set to release in October) which will have even more awesome tools and features to help users like you get the most out of their business software. :)

 

Frédéric from Calypso Marketing SA
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We use this software to manage production and supplies. Great tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Perfect tool for us in production and supply chain management

Pros

This software is flexible, powerful, and shows an unbeatable ratio quality/price. I do recommend it.

Cons

Support is very hard to get these days. It used to be much better. It has become impossible to have support on the phone and reactions request for support are very slow.

Review Source: Capterra

  Response: Odoo, Odoo

Date: June 2017

June 2017

 

Thanks for the review Frédéric! It is always nice to hear such great feedback. We noticed you mentioned interest in more comprehensive support which is something we are currently growing at a rapid rate! I recommend checking out the Odoo Youtube channel where we have live support sessions where you can ask your functional questions and have them solved in real time right on your screen. We also have quite a few instructional webinars and demonstrations to help your team get the most out of Odoo, feel free to check it out and subscribe as we add new content all the time. :)

 

francis from AE Valves
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We consider Odoo as a strategic resource and key of our success

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very stable , in constant Evolution, friendly use ,

Pros

In the sales module it is not possible to change the sales order adding or suppress item once it is confirmed. Our customer often review their PO and add or remove item

Cons

We started the company with Odoo back in year 2010 , we had exponential grow until now. Odoo did follow our growth and need, his flexibility to use and his large choice of different module allow to expand our company capability to answer to our customer needs.
The Odoo is very stable and in constant evolution as the world business, it is extremely important to have the capability to follow the movement and succeed every year.
We consider Odoo as a strategic resource and key of our success who allow us to focus on our main business which is crucial.
AEV produce Critical valves for Cryogenic service worldwide.

Review Source: Capterra

  Response: Odoo, Odoo

Date: June 2017

June 2017

 

Happy to see your business has been growing year-over-year, that is fantastic! We aim to continue each year to make Odoo the best it can be to support this growth for businesses like yours, thanks for the review! :)

 

Bert from Rijs Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Odoo is the solution to automate almost all of your business processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Speed up internal processes, for example from quotation to delivery or manage your products from stock to webshop and POS. It saves a lot of time and can provide very useful information regarding your business data.

Pros

The reason why we had chosen Odoo is for the combination of applications and being open source. We use practically all modules; sales, CRM, Purchases, projects, webshop/website, POS, HR, repair management, manufacturing, and finance. Most of the competitor ERP software does not provide the webshop/website and POS modules. This point was for us at the end the most important one.

Cons

Because of the great number of applications within Odoo, they are not all at it's very best. But providing feedback, creating your own customisations or even your own modules does help to make the Odoo system more complete and easier to use.

Review Source: Capterra

  Response: Odoo, Odoo

Date: June 2017

June 2017

 

We are glad to hear Odoo is saving your business time and simplifying some of the workflows you do many times a day! We noticed in your review you also mentioned sending feedback for features that would be helpful to you, keep that feedback coming as we are always eager to hear what ways we can better help support your business! I would also recommend checking out Odoo Studio (https://www.youtube.com/watch?v=xCvFZrrQq7k) which allows you to customize your apps or even create new ones without the need to have your developer write code. Hope that helps, and thanks again for using Odoo for your business!

 

Tariq from Menalco S.A

June 2017

June 2017

I choose Odoo for quality and high-end features, I use it for my retail stores and for accounting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is what I like most about this software :
-POS
-Web based
-Open Source
-Responsive design
-Forum

Cons

This is what I like most about this software :
-Not very easy to use the first time.
-Little bugs on early versions.

Review Source: Capterra

  Response: Odoo, Odoo

Date: June 2017

June 2017

 

Thanks for the great review Tariq! It's nice to see you have watched the evolution of Odoo, we hope to bring you even more exciting and useful features in the next version. Cheers!

 

Jose from DUMA

June 2017

June 2017

Pretty good, but I feel there's lots of untap potential on our side

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to navigate and pretty intuitive. The interface is quite polished. I can keep track pretty well on what goes on in the department

Cons

Version 8 is a bit rigid for somethings... purchase orders can't be modified if the good are received and things like that

Review Source: Capterra

  Response: Odoo, Odoo

Date: June 2017

June 2017

 

Thank you for the response Jose! We are happy to see that Odoo is helping you fulfill your business needs. I noticed you mentioned rigidity in version 8, I encourage you to explore version 10 (released Oct. 2016) which has tons of cool new features and upgrades, including a solution for your issue with PO modification. Let us know if we can assist with anything else!

 

BONIFACIO from HIPERFARM

May 2017

May 2017

Excellent!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy of use, integrity. ODOO is a complete plattform for empresarial management. It has a good cost.

Cons

All parts from ODOO are easy of use. There is some part i have use only a bit.

Review Source: Capterra

  Response: Odoo, Odoo

Date: May 2017

May 2017

 

Thanks Bonifacio for the nice review! It's always great to hear from a happy customer, and I'm happy to hear that you've had a good experience with Odoo.
Muchas gracias!

 

Laurent from NLTechno
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

More a Framework than an Erp

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am an Odoo integrator since 3 years. I installed, deploy and integrate Odoo for several small and very large companies. I also provide users and developers training.

Pros

A powerfull framework that allows to build any application

Cons

Very important learning curve.
Not ready on the box, need an important work by developers to tune application for your need

Advice to Others

Do no try to deploy it without help of very experienced Odoo developers.
A new developer with a mentor will need between 6 month and 1 year to be autonomous to personalize the product.

Review Source: Capterra
 

Sam from Relayo
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Experienced Odoo user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Experienced user of every major odoo application. From the CRM to the Manufacturing quite, I have used odoo in many real world scenarios. I have built ERP instances for multiple industries and companies. Odoo is easy to us, run by people who have a genuine interest in making ERP for the masses in a scalable modular way that saves 100's of thousands vs top heavy behemoth versions from some of the bigger names. The focus is on clean UI with powerful easily deployed instances. I've used the CRM for my own project at www.relayo.com where we used it to onboard 1000 users.

Pros

Ease of use, material designed UI, modular.

Cons

Need a bigger customer service presence in the US

Advice to Others

start with 3-5 apps and scale up. Do not go for tons of customizations just adapt your user flows in your organization to match the pre packaged user flows.

Review Source: Capterra
 

Prem from iSquare Informatics

March 2017

March 2017

Why pay more, yes this ERP answers about your ROI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Why pay more, yes this ERP answers about your ROI
sophisticated, customisable, user friendly, license free

Review Source: Capterra

  Response: Odoo, Odoo

Date: May 2017

May 2017

 

Thank you for the review Prem! We're happy to hear that you've had a good and positive Odoo experience.

 

Adrianne from Medolac
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Odoo provides the most flexibility

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We have implemented Odoo for it's flexbility and cost. We really like the software and find it easy to navigate.

Pros

Easy, flexible

Cons

The dashboard for email blast analytics, and website analytics really needs improvement it's too basic.

Advice to Others

No.

Review Source: Capterra

  Response: Odoo, Odoo

Date: May 2017

May 2017

 

Thank you for the review Adrianne. It's always great to hear from our customers. It's also good to get the feedback so we can take it into consideration in the future for possible updates.
Thanks again!

 

Kim from Vario Glass
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Amazing Features - Some Training Required

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system is a brilliant idea and fantastic tool for any business, but it's not intuitive or necessarily easy to use. This wouldn't be an issue if it were easy to ask questions, but in my personal experience, customer support is a bit slow in answering questions and their service is rather superficial, especially in the accounting department. We've had to fend for ourselves and resort to trial and error a few times. It also kind of stops us from exploring all the awesome features that this software boasts for fear of somehow messing up the accounts.

If you purchase this software, take the time to get good training at the beginning and ask questions when you manage to speak with a knowledgeable customer service representative. In the right hands, this platform is powerful and useful!

Pros

Wide range of tools

Cons

Not necessarily easy to use from the get-go

Advice to Others

Get good training and thoroughly understand its use, and it will be amazingly useful!

Review Source: Capterra

  Response: Odoo, Odoo

Date: March 2017

March 2017

 

Thank you for your review Kim. It's great to get the feedback. We like to make sure that we're on top of things, to always aim to provide our customers with the best possible experience, and continuously improve it.

 

Wim from Ucamco
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Odoo: User friendly, feature rich and open ERP application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Odoo is not only a very user friendly ERP application, it also offers a lot of features, and you only have activate these features that you want to use.
The Odoo community offers, on top of the standard version, a lot of free modules which are a good base for enhancing and customizing the standard application.
We use the Enterprise version, and we used the free upgrade process from Odoo to migrate from version 7 to 8, and from version 8 to 9.
To give a few keywords to describe Odoo:
- User friendly
- Feature rich
- Open architecture
- Open source

Pros

Open source
Open architecture
Feature rich
User friendly
Community

Review Source: Capterra

  Response: Odoo, Odoo

Date: March 2017

March 2017

 

Hi Wim, thank you for your review! It's great to get feedback from our customers, and especially from the happy ones :)
Thanks again!