Oracle Service Cloud Software


Oracle Service Cloud is a cloud-based omni-channel customer service solution that enables customer service organizations to provide intelligent and personalized support via web self-service, phone, email, chat and social channels.

Service Cloud offers key features which provide agents with a 360-degree view of the customer experience on a single platform.

With case management tools, agents can resolve cases faster with one unified desktop.

Agent desktop provides agents with relevant context of the customer, previous interactions, and effectively guides agents to resolution through knowledge, scripts, and workflows to ensure productivity and consistency.

Oracle Service Cloud Web Digital Service offers self-service capabilities, allowing businesses to brand and deploy support sites that offer guided assistance to relevant answers. With CoBrowse agents can navigate web pages collaboratively with customers and in a secure manner. 



7 Reviews of Oracle Service Cloud

Overall rating

4.5 / 5 stars

Showing 1 - 7 of 7 reviews

June 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

Good tool for the administration of clients with potential sales.

Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.

Pros

Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool

Cons

This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Excellent CX Software

Pros

It allows to connect customers interactions with brands easily not matter which channel the customer used to interact with the business.

Cons

It doesn't let you customize so you end up using a lot of out of the box functions but it's really dificult when you need an specific function for your business.

March 2018

Daniel from SOAINT

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Oracle CX - Sales Cloud. Efficient product and easy to adapt.

Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.

Pros

Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user.
At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment.

Cons

Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration.

October 2017

Deepak from Dilip Buildcon Ltd.

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2017

Great experience

Great platform

Pros

Real-time insight into employee information.
Supported more rapid HR decisions by gathering all the records into Oracle Human Capital Management Cloud.
Managed to increase process efficiency.

Cons

I feel it can be improved upon by giving more flexibility and customization to cater to organizations' needs.
Can focus on legal and statutory aspect at regional level.

October 2018

amar from Getbooking.io

Company Size: 2-10 employees

Review Source: GetApp


October 2018

May 2018

Marta from Walmart eCommerce

Company Size: 1,001-5,000 employees

Review Source: GetApp


May 2018

April 2016

Javier from Oracle

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016