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Web browser (OS agnostic)About Salpo
Salpo is a cloud-based customer relationship management solution catering to small and medium-sized businesses across multiple industries such as telecommunication, manufacturing and financial services. The solution offers native mobile applications for iOS and Android devices. Key features include business rules automation, scheduled communications, custom report builders and contact management.
Salpo automatically stores emails, calls, and notes for individuals and projects. The solution offers mobile features for viewing and updating contacts, scheduling communications and monitoring customer activity. Managers can create a custom template or choose from predefined templates for customer communications.
The dashboard provides the administrator a vi...
22 Reviews of Salpo
Average User Ratings
Overall
4.27 / 5 stars
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
January 2019
Melanie from School Loafer
Verified Reviewer
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Couldn't live without it
Fabulous and wish we'd had it earlier!
Pros
It's so 'user friendly' alternatives are often very complicated with things that aren't relevant. It's crucial for keeping on top of prospecting and sharing client information across the relevant teams. The look and feel of the whole system ensures all team members continue to use it rather than avoid it as has happened in the past!
Cons
Can't honestly say there's anything we don't like about it to be honest.
Response from Salpo
Replied January 2019
Hi Melanie, Thank you for your review. We are pleased to hear that Salpo enables you to keep on top of leads, and has improved communication between team members. Thank you, The Salpo Team
May 2017
Jemma from Alliance Communications
Verified Reviewer
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
May 2017
Overall a good CRM software, but clunky in places
Pros
You can schedule your activities and faults. You can schedule reminders to remind you when you need to action a task.
Cons
It can be clunky. I would like to see an over view of my week ahead which isn't available currently.
Response from Salpo
Replied January 2018
Hi Jemma, Thank you for your feedback! We are happy to advise that you can accomplish viewing your week's upcoming tasks using the Communications reporting page. Select to show all Scheduled Communications where you are the Participant. Then use the Date filter and Between criteria option. Marks the dates as: From: 'Today' To: 'Relative to Today,' In the Relative to Today field you can define how far in advance you would like to look. If you select '5 days after today,' you will now view the Scheduled Communications you have recorded to take place over the next 5 days. If you will use this filter regularly, I recommend saving it so you can select the filter name from the Communications filter drop-down instead of re-entering in the criteria each day. Please do not hesitate to let us know if you would like to review this functionality further! Thanks again! Kind regards, - The Salpo Team
April 2018
Kai from Alliance Communications
Verified Reviewer
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2018
Salpo is a good, easy to use platform. It could be improved in certain areas, but it's a great tool.
Pros
I like the look of the CRM platform, it's very easy to use and doesn't take long how to figure it out.
Cons
The lack of functionality - it would be especially nice to be able to use listed searches for business development, as currently it's simply data storage. If more was introduced, it could become a fantastic sales tool.
May 2017
Rick from Nettl Cheltenham
Verified Reviewer
Company Size: 2-10 employees
Industry: Design
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
May 2017
Great software and great team behind it. Always being developed and updated.
managing contacts, but mainly liked the ability to see potential business in one place.
Pros
The look, feel and ease of use. That and the email integration element I like a lot. I like the way its going and know there are lots more integrations in the roadmap.
Cons
don't yet have the ability to use as easily on mobile, or a mobile app. struggled a little on both safari and chrome for iphone so only use on laptop/desktop.
Response from Salpo
Replied January 2018
Hi Rick, Thank you for your feedback! We are happy to report that we will be releasing a mobile app this spring. Keep an eye on our alerts for the most recent product developments! Thanks again, - The Salpo Team
May 2017
Annie from The Phone Mast Company
Verified Reviewer
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
May 2017
Excellent system, but needs some improvements
It is the key to running our business in an organised manner.
Pros
Cross referencing possibilities for clients/surveyors/solicitors. The layout is visually simple and very clear so makes it very easy to use.
Cons
The fact you cannot search by field names. For example, we have a field 'next rent review'. It would be very useful to be able to search this field to bring up all upcoming reviews.
Response from Salpo
Replied January 2018
Hi Annie, Thank you for the feedback! If 'next rent review' is a custom field, you are able to filter the list criteria by this field value. In example, show me all reviews in the next week or show me all reviews completed last week. As a date field you can look at dates as today, in relation to today or between specific dates. The dates can be filtered to show less than, less than or equal to, equal to, greater than or equal to, and greater than. Please reach out to support@salpo.com if you would like to talk through this scenario further. Thanks again! Kind regards, - The Salpo Team
