Wix Answers Software

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About Wix Answers

Wix Answers is the next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised. Organizations use Answers’ one-inbox ticketing system to efficiently manage support requests from all channels — chat, email, phone, SMS, and social media. Everything is in one workspace: a single timeline for all conversations, a 360-degree view of customers, and one intuitive UI for all channels. There’s no need to switch systems. With Answers, you resolve issues faster and improve CSAT. Wix Answers knowledge management tool let...

Wix Answers Pricing

Wix Answers is available across four pricing plans, outlined below. Self-Service: $24 per agent/month (billed annually) Multi-Channel: $60 per agent/month (billed annually) Unlimited: $80 per agent/month (billed annually) Call Center: $56 per agent / month (billed annually)

Starting price: 

$24.00 per month

Free trial: 

Available

Free version: 

Not Available

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Wix Answers User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 24 reviews

User Profile

Jainai

Verified reviewer

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2018

Very handy for the many facets of my business, Was easy to learn and navigate for the most part.

Easy for clients to use, and for me to add articles.

Pros

Clients seem to be able to find answers more easily. At least the ones who are not too lazy and inconsiderate: willing to bother me instead of finding the answers themselves.

Cons

Main con: Much TOO pricey for the lowest level use /just one user. It feels more fitting if the price was halved for sole proprietors with no employees (for the knowledge base with no ads and custom url). The cost for the higher levels/ more employees, is understandable though. Nitpicky thing: the "popular articles" was too out the way to find. Actually forgot how to find it twice.

Happyson Chalo

Company size: 1 employee

Industry: Broadcast Media

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

The goodness of Wix.

Pros

Experts: With Wix Answers we had the option to rapidly and certainly get set up with practically no quarrel. There's no convoluted triggers or mechanizations, and redoing the stage to our requirements and brand was so natural - no designers or designing foundation required! Their own client service is additionally top notch. The actual interface is very instinctive, and effortlessly oversaw between different dialects and specialists. The examination have given us an entirely different method for realizing what our clients need, and why they're connecting. Content is not difficult to keep up with, and everything is completely connected and coordinated directly down to the interpretations in our assistance place and saved answers.

Cons

Cons: There are just two cons we've seen as up to this point: 1. The stage is very new, so there are still elements that are being developed and not exactly prepared, or missing all together (when contrasting with different stages). For instance auto recognition and evacuation of spam/programmed answers, or top to bottom insights and revealing by means of Agent. 2. Learning and setting up the stage wasn't precarious, however required a decent measure of experimentation. The assist place with satisfying that Wix gives covers the essentials, yet could be a smidgen more inside and out permitting clients to truly see how to utilize the highlights accessible.

Rivanilson

Company size: 1 employee

Industry: Marketing and Advertising

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

March 2022

Avaliação Wix

Pros

Intuitivo, navegabilidade e intuitivo. Facilita demais o trabalho.

Cons

É um pouco pesado e às vezes trava. Mas não compromete.

Anonymous

Company size: 1 employee

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

November 2018

Help is pretty slow

Subpar.

Pros

Good to get help when it's needed, and decent community.

Cons

Hard to get help, can't make a phone call, often have a hard time getting people to actually answer your questions instead of giving canned answers that can easily be found in the FAQ.

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Extremely easy

Happy with Wix answers. Overall, good support.

Pros

I love the different features and methods for support. Help center, live chat, tickets, widgets, and emails

Cons

At times the support is pretty basic and could have been found in the FAQ sections. Advanced help is harder to obtain at times.

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