Wix Answers Software

4.61 / 5 (18)

Our advisors have recommended this product 5 times in the last 30 days

About Wix Answers


Wix Answers is a cloud-based customer support solution that equips businesses with all service tools in one place. With integrated multi-channel ticketing, a knowledge base, call center and live chat software, you can use all Wix Answers tools together in one tab for complete customer support. 

Wix Answers lets you customize your entire help desk for a professional, branded support experience that suits your business. And no matter where the conversation takes you—email, social media, phone or online chat—your ticketing system streamlines every customer conversation into one, smooth thread. 

Wix Answers gives you actionable analytics and lets you monitor real-time dashboards so you can improve your support and grow your business.

Optimize your workflows with interactive voice response (IVR), automated ticket routing, ticket queues and more in your Wix Answers suite. You can also provide support in multiple languages, create saved replies and integrate with CRMs and service apps.

 



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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

18 Reviews of Wix Answers

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(12)

4 stars

(5)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-18 of 18 reviews

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April 2018

Charissa from Wonderbly

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Fantastic platform with so much potential!

Pros

With Wix Answers we were able to quickly and confidently get set up without any fuss. There's no complicated triggers or automations, and customizing the platform to our needs and brand was so easy - no developers or engineering background needed! Their own customer support is also second to none.

The interface itself is quite intuitive, and easily managed between multiple languages and agents. The analytics have given us a whole new way to learn what our customers need, and why they're reaching out. Content is easy to maintain, and everything is fully linked and integrated right down to the translations in our help centre and saved replies.

Cons

There are only two cons we've found so far:
1. The platform is quite new, so there are still features that are in development and not quite ready, or missing all together (when comparing to other platforms). For example auto detection and removal of spam/automatic replies, or in depth statistics and reporting via Agent.
2. Learning and setting up the platform wasn't tricky, but did require a fair amount of trial and error. The help centre content that Wix provides covers the basics, but could be a bit more in depth allowing users to really understand how to use the features available.

April 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

I love the fact that it's easy to use, easy to update and publish articles, and easy to configure.

We can easily configure and customize CSS and add customized scripts. We utilize the two-level hierarchy, category > article, instead of having to use the three-level hierarchy like Zendesk (category > subcategory > article). Adding users with permissions is great.

Pros

I like the fact that I can create standalone articles (without appearing in the tree). I also like the fact that I can update and article and keep it in draft mode, while the original article still appears on the site (until I am ready to make the change).
As for setting up the site, it was real easy. It was easy to configure the CSS and brand it to look like our own site. Adding custom code (JavaScript, etc.) is very easy as well.

Cons

I would like the option to tag users within an article, so the Product Managers can review an article that I wrote, and when they write comments, I would be notified (so I can go in and make changes).

April 2018

Avi from Yotpo

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2018

Sharing knowledge with our customers and team members has never been easier!

Pros

Thanks to a streamlined and user-friendly interface and advanced customization options, documenting and sharing knowledge with our customers has never been easier. Wix Answers packs a lot of features into a sleek and elegant product that can be used by virtually anyone to create visually stunning articles with great visibility in search engines.

Cons

Some pretty basic functionalities are still missing such as a content collaboration with in-line comments, table editing options, and the ability to customize URL page slugs.

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Build a great site using WIX

This site is easy to use and affordable. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues.

Pros

This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. Wix was very easy for me to use and build. Anytime I needed help I was able to contact the customer service department and get the help I needed.

Cons

Using the blog feature should be upgraded so you can add or tag someone in the post. Sometimes this site experience a lag and is slow loading information.

June 2018

Colin from True Vision Cleaning

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

June 2018

Great value and very easy to use interface. Great for beginners

Easy to use and very affordable.

Pros

I built my first website with WIX and when I hit roadblocks their extremely easy to use database of help topics made getting over them easy. I built a very attractive and functional website without any major issues and support has been great.

Cons

The blog component of their product leaves a lot to be desired and has a long ways to go to rival wordpress. The design interface can be a bit clunky and slow from time to time.

April 2018

Ron from SERMO

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

The beauty of Wix Answers goes beyond it's streamlined functionality and one stop shop solution.

Pros

Serving up cross departmental functionality, simplicity and outstanding insights are it's forte. Personally, the combination of custom queues paired with the Insights and Rule Engine is phenomenal. A company's support function will always be an invaluable repository of insights. They're the boots on the ground and the face of your company. Managers who fail to recognize this are simply missing out on tremendous opportunities.

Cons

Would love to have more branding options for customisable outbound emails. Additional languages, agents' performance monitoring are needed.

January 2019

Amy from Westward Wandering Photography

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2019

Two thumbs up for Wix Answers

I won’t use another personal website host simply because Wix has all the answers to all my questions! How do I add a page to my website? Answered. How do I sell products from my page? Answered. How do I change the color, text, format, etc.? Answered! And the best part is that it’s all laid out in very, very simple and easy to understand step-by-step instructions, allowing anyone anywhere to create a multifunctional personalized website!

Pros

I use Wix.com to host my website, and naturally, end up having lots of questions when I update, recreate, etc. Wix Answers has answers to literally every single aspect of website design! I have yet to have a question go unanswered.
Wix Answers provides simple, easy to understand answers in a step-by-step format, providing shortcut links to the topic when necessary.

Cons

There is nothing I’ve disliked about Wix Answers. It is an integral part to Wix that has always highly exceeded my expectations!

April 2018

Daniel from Powtoon

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2018

Used it for a year already, an excellent UI, great knowledge base and insights.

Pros

For us the insights it offers us put their competition to shame. We are now able to label and track each ticket, see exactly what articles our users are asking for and what articles need improving.

Cons

Currently lacking multiple product support, ie having multiple helpcenter merged into one help desk.
We have two main products which require a separate helpcenter for each but managed by one central help desk.

June 2018

Sébastien from BYSIX

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

The best help center we have tested !

It's a real pleasure for our Belgian brand. Everything is there to make it as simple as possible. The design is also totally customizable and very pretty. Congratulations Wix Answers!

Pros

Management is very simple and intuitive compared to other help centers. Wix Answers brings together almost all the professional features for a perfect internal management of the company. The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

Cons

There is only one thing missing at Wix Answers is live chat, but after exchanges with customer service, they told me that it was planned in the next few months, so it is with impatience that we are waiting for this feature so that our help center is perfectly centralized.

June 2018

Jainai from fydbac, llc

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

June 2018

Very handy for the many facets of my business, Was easy to learn and navigate for the most part.

Easy for clients to use, and for me to add articles.

Pros

Clients seem to be able to find answers more easily. At least the ones who are not too lazy and inconsiderate: willing to bother me instead of finding the answers themselves.

Cons

Main con: Much TOO pricey for the lowest level use /just one user. It feels more fitting if the price was halved for sole proprietors with no employees (for the knowledge base with no ads and custom url). The cost for the higher levels/ more employees, is understandable though.

Nitpicky thing: the "popular articles" was too out the way to find. Actually forgot how to find it twice.

June 2018

Greg from LooUQ Incorporated

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Just getting started but like what I am seeing

Cost effective platform to interface with our customers and provide them support. Ticketing and knowledge base are key tools for LooUQ to service our customers.

Pros

Comprehensive without a lot of add-on services. There are a couple premium services but the package delineations are straight forward and their segmentation make sense. Cost effective vs. competition.

Cons

If you are used to WIX (not WixAnswers) you may find the knowledge base editor lacking in some editing capabilities.

April 2018

Antonios from http://www.arts.ac.uk

Company Size: 1 employee

Review Source: Capterra


Ease-of-use