About DuxWare

DuxWare is a cloud-based practice management solution built for healthcare providers. This solution allows medical practices to track/manage patient information, file claims electronically, manage appointments for multiple providers, plus more. DuxWare integrates with existing EMR/EHR systems. 

DuxWare allows users to add images, such as government identification cards, to patient profile information. Practices can assign user access/permissions to the appropriate staff in order to keep patient data secure. Additionally, practices can use an automated appointment reminder service to increase efficiency when contacting patients. 

DuxWare can be used on macOS, Windows, and mobile devices. Web-based or on-site training for implementation assist...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

68 Reviews of DuxWare

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(58)

58

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 68 results

March 2018

Cathy from Sirius Medical Billing

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

March 2018

Reliable billing software for small to large clincis

The integration with Optimis EHR is splendid. This integration saves time and errors in billing, allowing staff to concentrate on more productive clinic tasks.

Pros

Streamline of Optimis into Duxware for billing. Ease of billing to insurances. Reports are numerous, efficient and very usable. Making corrections to patient info and claims is simple and quick.

Cons

Entering patient payments and applying is easy but if you need to make a change, the double entry accounting to do it is time consuming and painful. If a payment is deleted, then where the payment has been applied should be deleted as well. If a check was applied to 10 visits, then the payment for each visit would have to be deleted individually.

October 2017

Mary from Connecticut Retina Consultants LLC

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Excellent customer service and product

Ease of use and our AR has improved significantly. Compatibility with our EMR system since we started with them in 2009 at the same time. They built the bridge between them and we have had little to no issues

Pros

Ease of use, most information in one window. Customer service is excellent. The support team has been there since we first signed on in 2009. Everyone is very knowledgeable of the product. Updates are pretty seamless.

Cons

I guess the only con I would have is that sometimes we would like to separate out charges that have been paid from those not that we are working on getting paid.

Response from Medical Practice Software

Replied October 2017

Mary, Thanks for your review. We are happy that you like the update we have done. We are working on some new update, now that I am sure you will love.

March 2017

Laura from Bay Area Retina Associates

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

2017 BARA Review

Rep and the team are great. Wish we could find some shortcuts in the system to save some time with the billers,

Pros

Ease of use

Cons

More items could be automated like appointment verifications, authorizations and payment posting.

Response from Medical Practice Software

Replied May 2017

Thanks for the review! We are always happy to help in anyway we can! Be sure to contact us about your questions, DuxWare automates Eligibility Requests as well as eClaims, eRemits and auto-posting of payments.

March 2017

Mary from Connecticut Retina Consultants LLC

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Best system we have used

We changed in 2009 from a no-customer service product to Duxware. The excellent customer service is what keeps me using this excellent product. The ease of use is another reason we keep using it.

Pros

Ease of use and the interface with our EMR system are almost seamless. I would and do recommend this system highly. Also the excellent customer support from the same people who were there when we implemented in August 2009. They worked with our EMR system to build a bridge and they continue to work together to make it as seamless as possible.

Cons

Some of the reports could be better, but other than that nothing.

Response from Medical Practice Software

Replied March 2017

Thanks for the review!! We are always happy to help in any way we can!

March 2017

Catherine from Beaches Eye Center

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Beaches Eye Center

Awesome customer service, ready to answer any and all questions that we have regarding billing issues and technical support? We have spoken to always have a great disposition when helping us which makes our job easier and more productive. We appreciate the opportunity to work with them.

Pros

User friendly

Cons

Would like to be able to customize face sheet (add pcp name, be able to add under (other changes) medications/allergies Would like a box for coinsurance Delete the defaulted G initial that prints up next to email on face sheet

Response from Medical Practice Software

Replied March 2017

Thanks for the review! We love working with your office too!