About DuxWare

DuxWare is a cloud-based practice management solution built for healthcare providers. This solution allows medical practices to track/manage patient information, file claims electronically, manage appointments for multiple providers, plus more. DuxWare integrates with existing EMR/EHR systems.

DuxWare allows users to add images, such as government identification cards, to patient profile information. Practices can assign user access/permissions to the appropriate staff in order to keep patient data secure. Additionally, practices can use an automated appointment reminder service to increase efficiency when contacting patients.

DuxWare can be used on macOS, Windows, and mobile devices. Web-based or on-site training for i...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

73 Reviews of DuxWare

Average User Ratings

Overall

4.86 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(63)

63

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 73 results

March 2018

User Profile Picture

Cathy from Sirius Medical Billing

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

March 2018

Reliable billing software for small to large clincis

The integration with Optimis EHR is splendid. This integration saves time and errors in billing, allowing staff to concentrate on more productive clinic tasks.

Pros

Streamline of Optimis into Duxware for billing. Ease of billing to insurances. Reports are numerous, efficient and very usable. Making corrections to patient info and claims is simple and quick.

Cons

Entering patient payments and applying is easy but if you need to make a change, the double entry accounting to do it is time consuming and painful. If a payment is deleted, then where the payment has been applied should be deleted as well. If a check was applied to 10 visits, then the payment for each visit would have to be deleted individually.

November 2020

Mary from Connecticut Retina Consultants LLC

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Practice Management System Easy to use

I have used Duxware since 08/09 and have had very few issues in that time, and what issues we have had have been addressed quickly.

Pros

All the information is on the first page you enter for each patient. Then it is easy to toggle between pages as needed. You hover over information and it expands. The same support staff that was there when we implemented the system in 2009 are still my go to staff. They are so knowledgeable and friendly.

Cons

Some of the reports can be improved by making easier to get to them.

Reasons for Switching to DuxWare

Customer support for NextGen was horrible and was very cumbersome.

November 2021

Kristi from Cornerstone Children's Clinic

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Exceptional customer service with a highly functional product!

I have enjoyed the personal and professional customer service that this company provides. Whether it is a a global pandemic or a local Louisiana hurricane Duxware continues to provide seamless service!!!

Pros

Very easy to schedule and register a patient!

Cons

I would like to see all insurance plans be eligible for insurance eligibility with one Clearinghouse. Having to go to outside payor websites for insurance verification is inefficient.

Reasons for Choosing DuxWare

I have had personal experience with Duxware in a prior clinic from 2010-2018. I chose a local company that I knew would provide exceptional customer service!

March 2017

Laura from Bay Area Retina Associates

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

2017 BARA Review

Rep and the team are great. Wish we could find some shortcuts in the system to save some time with the billers,

Pros

Ease of use

Cons

More items could be automated like appointment verifications, authorizations and payment posting.

Response from Medical Practice Software

Replied May 2017

Thanks for the review! We are always happy to help in anyway we can! Be sure to contact us about your questions, DuxWare automates Eligibility Requests as well as eClaims, eRemits and auto-posting of payments.

July 2021

Amy from ALS Integrated Services

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Great Software

We have used Duxware as one of our billing software for clients for almost five years. We have several practices that use this software.

Pros

The ease of the software is straightforward and works very well. The ledger for posting is very easy to use.

Cons

I wish they have the CMS1500 form in the system, this would help a lot when it comes to sending claims via email or faxing. We have to buy the CMS1500 forms, print them, scan them in, then either email or fax them. A feature that I wish they had. Posting statement money. Another feature that would be nice is to have the last statement and when a patient pays their balance, it would go directly to the last statement or at least have that option.

Reasons for Switching to DuxWare

Too much to list, the software was absolutely a nightmare. The customer support was horrible, you couldn't get into the software half of the time,