DuxWare
DuxWare
About DuxWare
DuxWare is a cloud-based practice management solution built for healthcare providers. This solution allows medical practices to track/manage patient information, file claims electronically, manage appointments for multiple providers, plus more. DuxWare integrates with existing EMR/EHR systems.
DuxWare allows users to add images, such as government identification cards, to patient profile information. Practices can assign user access/permissions to the appropriate staff in order to keep patient data secure. Additionally, practices can use an automated appointment reminder service to increase efficiency when contacting patients.
DuxWare can be used on macOS, Windows, and mobile devices. Web-based or on-site training for implementation assistance is available. ...
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Most Helpful Reviews for DuxWare
1 - 5 of 74 Reviews
Cathy
Verified reviewer
Used weekly for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2018
Reliable billing software for small to large clincis
The integration with Optimis EHR is splendid. This integration saves time and errors in billing, allowing staff to concentrate on more productive clinic tasks.
PROSStreamline of Optimis into Duxware for billing. Ease of billing to insurances. Reports are numerous, efficient and very usable. Making corrections to patient info and claims is simple and quick.
CONSEntering patient payments and applying is easy but if you need to make a change, the double entry accounting to do it is time consuming and painful. If a payment is deleted, then where the payment has been applied should be deleted as well. If a check was applied to 10 visits, then the payment for each visit would have to be deleted individually.
Mary
Medical Practice, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Practice Management System Easy to use
I have used Duxware since 08/09 and have had very few issues in that time, and what issues we have had have been addressed quickly.
PROSAll the information is on the first page you enter for each patient. Then it is easy to toggle between pages as needed. You hover over information and it expands. The same support staff that was there when we implemented the system in 2009 are still my go to staff. They are so knowledgeable and friendly.
CONSSome of the reports can be improved by making easier to get to them.
Reasons for switching to DuxWare
Customer support for NextGen was horrible and was very cumbersome.
Laura
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
2017 BARA Review
Rep and the team are great. Wish we could find some shortcuts in the system to save some time with the billers,
PROSEase of use
CONSMore items could be automated like appointment verifications, authorizations and payment posting.
Vendor Response
Thanks for the review! We are always happy to help in anyway we can! Be sure to contact us about your questions, DuxWare automates Eligibility Requests as well as eClaims, eRemits and auto-posting of payments.
Replied May 2017
Amy
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great Software
We have used Duxware as one of our billing software for clients for almost five years. We have several practices that use this software.
PROSThe ease of the software is straightforward and works very well. The ledger for posting is very easy to use.
CONSI wish they have the CMS1500 form in the system, this would help a lot when it comes to sending claims via email or faxing. We have to buy the CMS1500 forms, print them, scan them in, then either email or fax them. A feature that I wish they had. Posting statement money. Another feature that would be nice is to have the last statement and when a patient pays their balance, it would go directly to the last statement or at least have that option.
Reasons for switching to DuxWare
Too much to list, the software was absolutely a nightmare. The customer support was horrible, you couldn't get into the software half of the time,
David
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Excellent Customer Service
I have been very pleased with the service I have received from DuxWare Team on all levels.
PROSI truly appreciate the customer service. DuxWare not only is a great platform to use, but you always receive personalized customer service. I feel as if I work in the same office as them. DuxWare has great reporting capabilities with an easy to read patient ledger. I've worked with the DuxWare team for almost 4 years now and have all of our clients utilizing their software.
CONSThere is no software out there that will be perfect as each user has their preferences. I'd like to see read only access should to the database for clients of ours that have moved.
Reason for choosing DuxWare
Familiarity of the program and the customer service experience!
