iO Practiceware (Eye Care Leaders) Software


The team at iO Practiceware developed their product to maximize workflow in an ophthalmology setting. This solution combines advanced features like a touch-screen interface and auto-coding with ophthalmology specific EHR software, image and practice management systems.

iO Practiceware’s touch screen format eliminates drop down menus and utilizes big-button design, saving time recording notes in the exam room. Their EHR also automates coding, clinical follow-ups and referral letters. They have a user-friendly and intuitive interface that is highly customizable to display the most critical information on clinical screens. The “Highlights” screen provides convenient access to important events and diagnosis spanning a patient's history. We really like that the EHR integrates with test equipment and records results at the click of a button.

The iO Practiceware scheduling tool works across multiple locations, can automatically confirm follow ups, and allows for patients to make their own appointments online. Their scheduling grid gives physicians the ability to enter and save important instructions directly from the exam room to be reiterated at check out.

Beginning with two weeks of onsite training, iO Practiceware also offers technical support 24 hours a day, 7 days of the week. It is available in web-based or on-premise deployment, so you can decide which will best fit the needs of your practice. Those in the market for an EHR and practice management solution specific to an ophthalmology practice, iO Practiceware should be included in your shortlist of products to review.

Patient profile
Patient profile

Patient profile

Drawings

Drawings

Patient data

Patient data

Data

Data

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



29 Reviews of iO Practiceware (Eye Care Leaders)

Overall rating

3.5 / 5 stars

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Glenn from San Luis Obispo Eye Associates

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

May 2015

Very Cumbersome and NonIntuitive Ophthalmology Software

Pros

There are many documentation options, but extremely cumbersome. Pretty good scheduling software.

Cons

Very cumbersome interface. It has drawing capabilities, but it is very difficult to use. Trying to describe medical details is difficult to document and then find on subsequent exams. Routine exams aren't too difficult, but anything out of the ordinary and simple is very difficult to document and find again of subsequent exams. As each physician finds different ways to place data within the exam, other examiners will have difficulty finding these details. Doing a follow up exam on a emergent patient can be very hard to determine what their status was yesterday. Patients who were software engineers could not believe how many steps it took to document a medical visit.

Gary from Hirshfield Eye Associates

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

February 2015

Poor product, poor vendor, poor experience

Pros

The only thing I like is the product's speed.

Cons

The support, attitude, and quality of the vendor are all inadequate, as is the quality of the product.

Nalin from The Colorado Retina Center

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

January 2015

iO Practiceware: why I love the system overall

Pros

First of all, I must preface my comments by the fact that I am a solo practitioner, Retina practice only, seeing roughly 30 to 40 patient encounters a day. In an attempt to be objective about the various offer, I separate software itself from connectivity issues, as well as the overall frustrations with the need for EMR, PQRS, and MU governmental regulations, which already cast negative cloud over the entire EMR implementation process. What enticed me about this product was the touchscreen interface, in addition to endorsement by a large retina group we know. We also decided to go for a cloud-based EMR rather than in-office servers. Most importantly, we prepared for implementation for three months prior to the same, per the recommendations of iO. I believe that if your implementation is rushed with any EMR system, there will be issues that will be difficult to resolve instantaneously. Having said this, from the time of implementation, it took us only several weeks before I was up to my regular patient load without a scribe! After synchronizing our billing department and its processes with iO, billing has been more efficient than pre-EMR; payments have been faster as well. Of note, we implemented in September 2014 before the last-minute rush; we had started preparing from July 2014 for implementation. Although we started with templates from another practice, which were quite comprehensive, I've been able to tailor the templates myself over the last several months, which makes patient assessment/plan summaries more efficient.

Cons

There are a good number of steps needed from seeing the patients to check out. If I look at this objectively, however, most of these have to do with PQRS/PQR I and MU requirements. I'm able to make this more efficient by rearranging the button/templates, which can be done quite easily. Initially, support had been sparse. Recently, I am able to speak with an individual, as is my office staff, in a reasonably efficient manner.
There have been issues with dropped connectivity on occasion. We are troubleshooting the same with iO; however, we are cloud-based, and I am here in the Midwest. This does not appear to be as much of issue with the software, as it is with cloud-based connectivity; nevertheless, I would choose cloud-based over server-based in an office any time, as updates are done overnight. The company is constantly updating their software. The company does respond to requests regarding software updates/modifications, and the speed of this is improving.

Keith from OPS

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

January 2015

iO Practice Review

Pros

The software is mediocre, and we have daily issues with it.

Cons

The software is garbage and is constantly crashing and losing data. It is not user-friendly.

Mark from OPS

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

January 2015

Wish our practice had never heard of iO

Pros

When it works free of bugs, it saves time vs paper charting.

Cons

It has software bugs, an ongoing massive slowdown in payment processing, new problems arising from attempted software patches, data dropping from input screens that require techs to recheck vision or pressure, and inconvenient software update times during patient hours. We have a lack of trust in timeframes given by the company for problem resolution and a lack of trust in the company in general.

Bill from Ophthalmology Physicians & Surgeons

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

January 2015

Practice Administrator

Pros

The clinical aspect of the ophthalmology-specific software was good to very good, and the product also incorporates patient scheduling and some billing functionality.

Cons

The company has not invested into the much-needed technological achieve updates to keep it functional with software updates. Every time they perform an update, whether it's designed to address Meaningful Use or fix a known problem, the software's performance suffers in the most negative and impacting ways. The company has not hired enough support personnel nor have they trained their staff to focus on customer service. We've experienced long hold periods and a frequent lack of followup on open tickets. They point fingers at hardware and other support vendor companies.

Wendy from OPS

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

January 2015

This software is not user-friendly; too many steps for everything

Pros

There's nothing I like.

Cons

This software is not user-friendly for the front desk at all. You have to go to many steps to get what you need; it is way too slow.

Ashley from Ophthalmology Physicians & Surgeons

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

January 2015

OPS IO Review

Pros

It's user-friendly and has touch screen capability.

Cons

The system is constantly down, crashes multiple times a day, and usually takes up to four hours to fix any issues.

Diana from OPS

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

January 2015

Awful. Terrible to use.

Pros

There's nothing I like. It's very poorly put together and runs very slow.

Cons

Everything is very slow, and there's always something that's not working right.

Susan from Ophthalmology Physicians & Surgeons

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

January 2015

Dissatisfied

Pros

There's nothing I like about iO Practiceware.

Cons

This vendor has a poor track record with us as to timely responses. The software updates are very poorly rolled out. There is no communication about what they are taking away and what they are adding. There are many mistakes, and when we ask when items will be fixed, they tell us these issues will not be addressed for months.

Carrie from NEA

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

January 2015

Horrible System

Pros

The one thing that I like is that I can access medical records from anywhere. However, that is true for any EHR system, so it is not a plus for iO, specifically.

Cons

Their customer support is terrible. They do not answer their phones; when there is a problem, they create a ticket, it goes unsolved for months, if it ever gets solved. They once opened a ticket when I called to check on the status of an existing ticket. The system is super slow, and the reports are useless if you need any kind of customization (or if you are trying to track referrals). You can't even do something as simple as print a patient address label. This system has been one long headache after another.

Kerry from Arizona Eye Specialists

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

August 2014

EHR Follow-up

Pros

The ease of use and the follow-up and communication with the company have made this product very worthwhile.

Cons

At this point, we do not have anything to report. We're still too new and working through the bugs.

Clifford from Andover Eye associates

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

August 2014

Very Poor Software

Pros

There's nothing I like. It is by far the worst EHR I have used. It is extremely poorly designed.

Cons

They show a lack of responsiveness to physician requests for improvements.

Kelly from Eyecare Associates of New Orleans

Specialty:  Ophthalmology

Ease-of-use

Customer support

Functionality

June 2014

iO Admin Section

Pros

What I like best about this product is that it is easy to use and the vendor is very helpful.

Cons

What I like least about this product is that it is really slow at times, and the vendor leaves you on hold for a long time to answer questions.

Thomas from Braverman-Terry-Oei Eye Associates

Ease-of-use

Customer support

June 2014

We have been very happy with iO Practiceware

We are a multi-specialty group that had been using iO Practiceware for almost 3 years. I was initially apprehensive, mainly because of stories I had heard of decreased productivity after adopting EMRs. I have been thrilled to find that the opposite is true. I do believe this success is entirely system-dependent. I ran into a physician that had used iO Practiceware in our office & then moved out of state to a practice that used another EMR (one which claims to have the highest number of installations in ophthalmology). He was extremely frustrated because after six months, it was still taking him twice as long to enter patient data. The drop down menus in his EMR were very cumbersome. iO Practiceware uses a touchscreen system which is lightning quick & simple to use. I feel it would be most instructive to list the attributes of iO Practiceware that make it so efficient to use: -The system is well thought-out & organized. There is an alert button which allows important "notes to self" to be placed on a separate screen. For example, I use a treat & extend protocol on exudative macular degeneration patients. I have a note in this section indicating the current treatment interval for a given patient. This alert screen can be accessed with a push of a button from any other screen. -The highlights screen is very well organized. It lists the patient's previous procedures & surgeries. The previous retinal drawing is also shown. From this screen, a chronological list of previous visions & pressures can be accessed by touching the current vision or pressure on that screen. The font size is very large so that information can be seen at a glance from even 5 feet away. -A separate interpretation & report for testing such as OCT or FA & op notes for lasers can be accessed at any time. -Referral letters are easy to generate. They are sent by a simple push of a button. -The system is easily customizable. A computer savvy person can add treatment templates in a matter of minutes. -The monthly maintenance cost is very reasonable compared to other systems. -Service is very personalized. We are usually able to work with the same person on an ongoing basis. -Documentation of patient information is extremely thorough. In fact, a practice consultant who does practice audits remarked that this was the best system she had encountered so far in terms of documentation.

Review Source: Capterra

K. Ray from East Texas Eye Center

Ease-of-use

Customer support

Functionality

October 2013

We've had iO Practiceware for eight weeks, and it really surprised me how efficient the software is at maintaining patient flow. I had put off converting to an EHR for several years because I thought it would affect the number of patients seen per day. However, I started with a normal patient flow the first day and was able to maintain my pre-EHR patient flow throughout the training period! They provide trainers for the first ten days that are very helpful during the learning curve. The telephone support is generally very helpful, also.

Alan from Eye Physicians & Surgeons

Ease-of-use

Customer support

Functionality

October 2013

I have grown up with this EMR, having used it since 2006. While it is not perfect (no EMR is), it works and has helped patient flow rather than hurt it. When one office lost internet for a month after Sandy, and I couldn't fully use the system in that office, I sorely missed the EMR functionality. I have continued to compare it to other systems out there and have been pleased with my choice. I have had some issues, but with a little patience, we have been able to work them out. We have also achieved meaningful use reimbursement.

Theodore from Theodore F Pearlman Md Pa

Ease-of-use

Customer support

Functionality

October 2013

I believe most physicians, like myself, don't particularly care for the way we are forced to change to EMRs. Having said that, I feel the pain is minimized by iO Practiceware. The fact that they have live, in-person trainers is important. The touch screen interface, in my opinion, is easier than drop down menus, and the rest you learn to live with.

Duncan from Duncan A. Friedman, MD

Ease-of-use

Customer support

Functionality

October 2013

I walked into a practice that already had iO Practiceware implemented, having come from a practice that was not using EHR. Seeing iO in use while applying for this job was one of the main reasons I joined my current practice. The ease of use and data input make it fast and efficient. While one patient is being worked up, I can preview their file and see who else is waiting to be seen. It really helps me keep track of my day. Their tech support team was very responsive. I recently wanted to implement a button that generated an H&P for all of my upcoming surgeries. One of their technicians has personally kept up with my request and seen it through. Needless to say, I can easily prepare my pre-op notes with a push of a button at this point. Another benefit compared to paper charts is one that we would rarely have had the benefit of at my old practice. If a call comes in at night about a patient, I can pull up any record from home with no trouble and find out all the details I need. Technicians aren't running around the office constantly looking for someone's misplaced chart. If a chart goes to a satellite clinic, I don't have to wait an hour for someone to drive it back to our main clinic. Needless to say, there are a lot of naysayers about EHRs, but with iO, I find that the interface and data availability is extremely user friendly and easy to work with. Admittedly, this review comes from someone that is fresh out of fellowship, but if you are looking to pick a good EHR to work with, I found learning the process extremely easy with iO.

Thomas from Braverman-Terry-Oei Eye Associates

Ease-of-use

Customer support

Functionality

October 2013

We are a multi-specialty group that had been using iO Practiceware for almost three years. I was initially apprehensive, mainly because of stories I had heard of much decreased productivity after adopting EMRs. I have been thrilled to find that the opposite is true. In fact, by the third day after implementation, I was able to see a full load of patients with only a thirty minute lag. However, I do believe this success is entirely system-dependent. I ran into a physician that had used iO Practiceware in our office and then moved out of state to a practice that used another EMR (one which claims to have the highest number of installations in ophthalmology). He was extremely frustrated because after six months, it was still taking him twice as long to enter patient data. The drop down menus he was using in his EMR were very cumbersome. iO Practiceware, on the other hand, uses a touchscreen system which is lightning quick and simple to use. At this point, I feel it would be most instructive to list the attributes of iO Practiceware that make it so efficient to use: 1. The system is well thought-out and organized. There is an alert button which allows important "notes to self" to be placed on a separate screen. For example, I use a treat and extend protocol on exudative macular degeneration patients. I have a note in this section indicating the current treatment interval for a given patient. This alert screen can be accessed with a push of a button from any other screen. This precludes the need to flip back to previous visits to find a note indicating a patient's treatment interval. 2. There is a highlights screen which is very well organized. It lists the previous procedures and surgeries done on a patient. The previous retinal drawing is also shown. From this screen, a chronological list of previous visions and pressures can be accessed by touching the current vision or pressure on that screen. The font size used on this screen is very large so that information can be seen at a glance from even 5 feet away. 3. A separate interpretation and report for testing such as OCT or FA can be accessed at any time. Also op notes for lasers can be accessed at any time. 4. Referral letters are easy to generate and an updated list of physician phone numbers are in the system. The letters are sent by a simple push of a button. 5. The system is easily customizable. A computer savvy person can add treatment templates in a matter of minutes without having to hire an expensive programmer. 6. The monthly maintenance agreement cost was very reasonable when compared to other systems we looked at. 7. Service is very personalized in that we are usually able to work with the same person on an ongoing basis. 8. Information is stored on an on-site server rather than in the cloud. This has many advantages in terms of speed of information access. There is virtually no lag when images are retrieved. 9. Documentation of patient information is extremely thorough. All bases are covered. In fact, a practice consultant that does practice self-audits remarked that this was the best system she had encountered so far in terms of documentation. In summary we have been very happy with iO Practiceware. It has increased my efficiency by 10 to 15 percent over paper charts. Also, documentation is a hundred percent better than patient charts.


Displaying 1 - 20 of 29 reviews