InSync Software


 

InSync Healthcare Solutions EMR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EMR and practice management (PM) product is for both solo practices and larger multi-specialty locations. InSync offers a choice between purchasing an upfront license or using a web-based subscription.

Because InSync integrates both PM and EMR, this system delivers a medical office solution that eliminates the need for duplicate records and provides management and workflow throughout the practice.

Features such as scheduling calendars, e-prescribing, electronic claims submission, quick physical exam charts, and reconciliation reports allow InSync’s system to be adaptable to any practice’s needs. In addition to its features, the package offers an intuitive user interface that enables users to create their own custom fields and customized layouts. InSyncMobile can be added for mobile access to patient charting, e-prescribing and scheduling on all handheld devices.

 

InSync - Clinical dashboard
 
  • InSync - Clinical dashboard
    Clinical dashboard
  • InSync - Treatment plan
    Treatment plan
  • InSync - Patient consultation information
    Patient consultation information
  • InSync - Progress chart
    Progress chart
  • InSync - Presenting problems
    Presenting problems
  • InSync - Scheduler
    Scheduler
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

40 Reviews of InSync

 

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Software Advice Reviews (38)
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Showing 1-20 of 38

Veralynn from Rose Ave Family Medical Group
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Life saver!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Staff was very helpful but most of all VERY PATIENT! I admired that greatly mostly because they basically had taught a medical staff of about 14 people how to run the program all on their own. It was a new program so knew nothing. The first day of training was the first day we went live so you can just imagine how that went. Everyone had questions left and right and they were very helpful and knowledgeable but most very calm. Their smile and positivity kept us going. They created templates on the spot, and if there was something that was not within their reach they contacted the support center.

Cons

Although we can have the Internet Explorer open with the program it doesn't always function properly. It works best with Chrome Google. Also, the program takes longer than desired to go from one screen to another.

Review Source
 
 

Alisha from Winnebago Tribe of Nebraska, Winnebago Behavioral Health Department
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

We love InSync, Lizabeth is our personalized rockstar!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Lizabeth has truly helped our business become 100% electronic. She has developed documents, created templates, and if we are uncertain of what we are requesting she guides us to the best outcome. Lizabeth has made a world of difference and if the entire InSync team functions in this manner you will not be disappointed. They offer tons of support.

Pros

Customized templates; Paper docs become Electronic; Clear CPT & Diagnostic Codes; Awesome Staff..

Cons

Occasionally there is a bit of a wait when moving to the next page/area

Review Source
 
 

Kellie from Savvy Medical Consultants
Specialty: Multi-specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great product; great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Functionality fits well with the practice needs.
Multiple ways to chart so it's easy to customize per provider.
RCM team is great!

Cons

Patient portal is a little more of a learning curve, but the features are great! The training could've been more efficient.

Review Source
 
 

Sheena from MCPST
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Working with the staff and implemtation specialist at InSync was a pleasant experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall implementation was a great experience the software works really well for us and the billing functions are one of the best I've seen.

Pros

Navigation
Customer support
A/R functions
Customizable
Price
Ease of use
Data migration
availability of Skype trainings prior to onsite

Cons

Insurance CPT codes have one fee default - should have multiple options based on credentials of therapist.

Review Source
 
 

Pierce from The Community Lighthouse
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

If your looking for an EMR that will treat you like a partner look no further

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

InSync dose a much better job of treating their customers like partners. They will listen to your needs and implement changes to improve the software for you.

Pros

Looks good, easy to use, lots of options and combustibility, cloud based, great on mobile, updated often, and affordable. After using Medisoft and Greenway, InSync is by far the best software with the best customer support.

Cons

The biggest con would be the lack of reporting. InSync has all the basic reporting you would expect but I still find myself exporting data to excel for our Key Performance Indicators.

Review Source
 
 

Tonya from Frederick Psychiatry Medicine
Specialty: Psychiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

InSync is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Try InSync out. You won't regret it. It will make your practice run smoothly and their customer support team is always available to help with any questions or needs that you might have.

Pros

The ease of use. I am able to do everything I need to do to run my office efficiently all in one easy to use program. They are always looking for ways to make improvements to make my job better!

Cons

I would like an easier way to find patient balances and co pays and balances when I am scheduling their appointments (less steps) but it isn't really a con. Honestly couldn't come up with one other than that

Review Source
 
 

Nick from Point Quest Pediatric Therapies
Specialty: Applied Behavior Analysis/Autism
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Program retrofitted to meet our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Able to work with us on the pricing (+), but quite the lag time between contract and actual go live date (-)

Pros

Had all of the necessary tools to write our progress notes and track the progress of our clients. Also has a portal for teachers to access the records

Cons

Has a lot of tools that are not specific to us and will never be used, but cannot be removed from the screen so it is not visible to us

Review Source
 
 

Beatriz from Multicultural Care Centers
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great Product!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm the CEO of a Community Mental Health Center with multiple programs and sites and growing. This software has the capability to grow with us which is great. I would recommend this product to similar programs, small or large.

Pros

This system is very user friendly! Our staff has varying degrees of computer skills and they all felt comfortable using the system after the training. Our assigned trainer was absolutely amazing! She made the training process easy and was really engaging! Our sales representative provided great customer support throughout our entire experience. She made me feel like a business partner versus just another sale. Our system needed to be customized due to the diverse programming we provide and they were able to accommodate. This is great product!

Review Source
 
 

Stephen from Headwaters Counseling
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

It is a PM/EMR software that works.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Like most of us we want this software to be all things to us. Although we have not arrived at this point, the developers work with us to modify what we are trying to implement and help educate the staff. Do your homework, make sure you understand what you want and need and how they can help you.

Pros

Our billing process has become so much more efficient and case documentation is a breeze. The software is 1) user friendly, 2)self explanatory , 3) has an easy to access resource center 4) and clear instructions . Depending on the style of learning that my staff members are most proficient, they can learn at their own speeds. We now have our own account manager that we can funnel all of our concerns through. The reality is that this program touches most every facet of our practice and we are bound to have challenges. This will help them to help us to stay on top of any training deficits that may materialize.

Cons

It is sometime difficult to have a bunch of behavioral therapists attempt to navigate any IT system. The support is good and responsive. We would all like to have an answer or a quick fix, sometimes that just cannot happen.

Review Source
 
 

Scott from A New Generation Life Recovery Center
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Fundamentally sound

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Insync is a great EMR system that tare of multiple businesses at the same time. We have a Behavioral/Mental Health business, Home Health Care, Adult Day Care Center, A Medical Center, and a Recovery Center all operating through Insync. They have gone above and beyond all expectations which has truly been a delight. If I ever need anything they have my back in helping me through any issues or changes.

Pros

The tech team is always willing to help out in a timely manner. They will have an answer to my question within 24 hours or less. The system is pretty user friendly and has mostly everything one can need. They have an extremely safe and secure cloud based system that knowing my Patient files are safe and sound.

Cons

Implementation and developmental Phases of the system does take a lot of time and man hours. But you put in what you get out.

Review Source
 
 

Rebecca from Willowstone Family Services
Specialty: Psychology/therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This system has caused too many grey hairs and too much stress . . .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The set up process for this system was very stressful – we were promised outcome reports and the ability to do accrual accounting reports that were not developed until months after we went live with the system. Most of their support staff are from India and are difficult to understand, and the amount of staff hours it took to customize the system was outrageously high. Overall, it is a relatively easy system to use although there are times when things take three key strokes when it seems like it should only take one.

Pros

Our initial support and training staff were exceptionally responsive to our needs and excellent at what they do. Most of the people who work for the company seem to really care about the product and care about whether we are happy with the system or not. Even the owner of the company went to bat for us several times when we were not getting features we had been promised in a timely fashion. Generally, the system is extremely customizable to our practice and we were able to set it up for our specific needs. Now that the system is up and running, our staff, clinical as well as billing/scheduling, seem to be really happy with it.

Cons

As I mentioned, during the initial setup and customization of the system, our initial trainers and sales people were all awesome to work with. Now that we have gone live and are using the system, we are dealing with the technical support staff. While they generally respond in a timely manner, all of the ones I have dealt with are from India and are either extremely difficult to understand or else don’t seem to fully understand what we are trying to say. This can be extremely frustrating at times.

We were told the program was very customizable – which is true. The problem is we didn’t realize that their setup team had so many customizations and updates to make for other clients that it took almost 8 months from the time we signed the initial contract to get our needs addressed. This wasn’t helped by the fact that they kept giving us dates we could expect the next software roll-out and then those dates kept getting postponed. One major problem was that we had been told before we bought the system that it could do accrual accounting. Then we discovered it wasn’t set up to do accrual accounting at all. From April 1st, when we went live, to the end of June, we were unable to generate any financial data. This was a big problem for us. In addition, we were unable to generate specific outcome reports we had been promised (and that we needed for quarterly reports for some of our funding sources). This has been worked out now but was very stressful at the time.

One of the things that appealed to us about this system in the beginning was the great reviews it got for its technical support and the responsiveness by which they responded to problems. While they are generally responsive, they haven’t consistently been so. One staff person told us the company was growing so fast that they were unable to respond to the increase in technical support needs. Maybe this is something that has been ironed out by now but it was certainly a problem early on.

 
 

Joyce from motley
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

SYSTEM is goes DOWN every Day. at least 2x.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

We are always TOLD they cant find anything wrong, Because the system is back up by the time you get hold of a person. HOPE to NEVER work on this system when I leave here.

 
 

Samille from The BES Group, Inc.
Specialty: Psychiatry & Psychology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Executive Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our agency has chosen InSync as our EMR and we are overly pleased. The software is adaptable to our practice needs so that all of our programs are accessible in just one system. The Team at InSync are experts in this field. Not only are they knowledgeable but are able to explain each step of the implementation process in everyday terms. I could not have asked for better Team Members for this project than Matt and Suzanne. The Team being available at any time for any question is definitely a plus. I consider them a part of my Team! I am sure that we made the best choice.

 
 

Nicholas from HARBOR SPINE AND REHAB
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

A TRUE SOLUTION for physicians of all specialties and practice management [administrative to revenue cycle management].

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Let me begin by saying "I'm a proud user of Insync." As multidisciplinary clinic owner and provider my tasks day to day vary. However, having the ability to implement and EHR and RCM solution that effectively and efficiently allows my providers and me to document each encounter contemporaneously is priceless. Flexibility, the user interface is manageable either by practice or at the provider level. This allows for tremendous customization per provider and results in ultimate efficiency. In my practices, I have always evaluated TTD [time to document] as I consider it non-revenue generating time. Insync has allowed us to decrease our average TTD. Beyond the clinical benefits, Insync offers a powerful RCM solution ranging from the needs of a small practice to a full sized Billing Company. As the founder of a billing company Insync again was my choice for RCM solution.

I'm not only satisfied, again, "I am a proud user of Insync."

Pros

USER INTERFACE / FLEXIBILITY

Cons

This is not my con yet I caution those who may prematurely consider it a con. The flexibility that the system offers is to all of our benefit. However, it requires that you and your providers work with Insync during the implementation to achieve some customization. Please take a moment to listen, look and learn how flexible the system truly is.

 
 

Hanul from Nidraveda
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Very good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, InSync is a good product that has a reliable interface. Good functional features which can be customized - including templates. Good value!

 
 

Amy from CFPC
Specialty: Mental & behavioral health

August 2016

August 2016

Good user experience, some issues with reports

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

The user experience is great, the software is easy to use and entering patient information and claims is simple. Clear and logical lay out and allows you several reports to double check claims and issues with rejections or denials.

Likes Least

We have had some issues with running reports using claim attributes and linking correct patient payment information to the correct contractor. We have worked with InSync and have gotten almost all of the issues resolved.

Recommendations

Do research and find out what your company is in need of. This seems like a good software to be able to manage companies from low to high claims per month. Def. gets the job done for our practice of 5-10 providers.

 
 

Caroline from Center for Psychological Development
Specialty: Mental & behavioral health

August 2016

August 2016

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We researched many different EHRs before selecting Insync. We were impressed with the available flexibility available and ability to personalize the system to our own needs. Training was personalized and quite thorough. Insync created and have updated treatment plan templates that our staff created. Scheduling is quite easy, and the graphics are user-friendly and easy to navigate. Being mental health providers, there is a lot of functionality offered for physicians that is not relevant to us. The system is actually more sophisticated than necessary for our needs. Insync offers Customer service is always available, and Matt, in particular, has been very knowledgeable and responsive.

Likes Least

The report functions are the least advanced, but Insync is making efforts to improve these. Updates/improvements occur every 3 months.

Recommendations

I suggest asking questions about the availability of customer support, and the specifics of how much training is available to begin using their system.

 
 

Miona from Southern Behavioral Services
Specialty: Mental & behavioral health

August 2016

August 2016

InSync - a great work-altering experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Our rep has been with us every step of the way and is always solution-oriented when we run into a bit of a snag. She's professional and knowledgeable and always a pleasure to work with.

Likes Least

Can't think of exactly what I would change about the claims and financial component because we've been, for the most part, very satisfied. There are several things I'd like to see changed on the scheduler end but, again, our rep helps us find solutions to most of our scheduling needs.

Recommendations

Evaluate several vendors, check references and read all the reviews you can find. Try not to make an overnight decision if you don't have to. InSync happened to be the first of the five products I researched and the one I came back to when it was time to commit.

 
 

Chadwin from Community Empowerment Resources
Specialty: Mental & behavioral health

August 2016

August 2016

A product that brings our practice into the EMR revolution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

What our organization found best about this product and vendor was the excellent customer service that we were given, and the custom tailored services that gave our organization the tools we needed to run, and manage our clinical practice. InSync solutions made our transition smooth and easy because we were able to customize the system to requirements we needed to fulfill as set by external regulatory bodies and federal government compliance with CMS.

Likes Least

What I liked least about the product was the scheduler setup configuration tool primarily because the lag time experienced while trying to access this feature within the system.

Recommendations

My biggest recommendation is that the system maintenance announcements be announced farther in advanced.

 
 

CJ from Northeastern Health System
Specialty: Other specialty

July 2016

July 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The EMR part for providers is user friendly and the billing and reporting systems flow together well. Overall the platform used is easy to operate and the continued updating of the reports allows great flexibility.

Likes Least

Part of the team is not in the USA and it makes it a little difficult at times for timely communication. I would like to see this vendor have their entire team here in the USA.

Recommendations

Look at the ease for the providers as well as the ability to pull MU, PQRS and other quality metrics that you'll need for reporting.

 
 
 
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Richard from Tahlequah Medical Group
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

A great choice with great functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had InSync since 2013 and have been able to effectively use the software as promised. They are continually evolving and we are growing our practice, and they are very responsive to any suggestions or questions we have.

Pros

The company is very helpful and understanding of our needs and is able to accommodate our requests. The software is web-based, so there isn't anything that is stored locally and nothing that needs to be installed. The automated calls and texts, integration of the patient portal, medication management and insurance eligibility checks are great to have. The Meaningful Use helpdesk staff is a great asset and has helped our practice meet MU criteria and receive our payments. They can also help in case of an audit.

Cons

Cannot scan directly into the EMR, but they are working on it.

Advice to Others

Although they have worked with us on pricing, the extra features do cost extra & can be a bit much when bought separately. It would be better to have all the features included initially and negotiate a price based on that. But we are happy with the software and would recommend it

Review Source: Capterra
 

Tonya from Frederick Psychiatry Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Great Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using InSync since January 2016. We have had an excellent experience with customer service and training. If you ever have questions, they are there to help you! Has been a positive addition to the practice!

Pros

The software does everything our practice needs it to do. It is easy to use and they make updates to make it even better!

Cons

I really have not had any negative experiences with this software so far. It makes things run more smoothly/

Advice to Others

Try InSync. I think you will find you made the right choice for your business.

Review Source: Capterra