Navicure Software


 

Navicure is a provider of integrated cloud-based medical claims management software and patient payment solutions. It is suitable for health care organizations of all sizes, including general practice, multi-specialty, pediatrics, internal medicine, family medicine, mental health, obstetrics and gynecology and ophthalmology. The solution offers claims management, patient billing and payments and health care data analytics through a single platform.  

Navicure’s health care revenue cycle management platform combines payer medical claims processing and patient billing with health care business intelligence tools to help users manage operational workflow, financial data, billing and payments processes.

Other features include remittance, appeals and denials, patient responsibility estimation, electronic and paper statements, payment processing, credit card information storage, automated payment plans and online bill payment. The system also provides verification of eligibility, along with diagnosis and procedure coding. The data analytics and reporting platform provide dashboards and data filtering.  

Support is offered over the phone and via email.

 

Navicure - Claims scorecard
 
  • Navicure - Claims scorecard
    Claims scorecard
  • Navicure - Analysis dashboard
    Analysis dashboard
  • Navicure - Practice management system
    Practice management system
  • Navicure - Data Analytics & Reporting Dashboard
    Data Analytics & Reporting Dashboard
  • Navicure - Patient billing and payments
    Patient billing and payments
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8

56 Reviews of Navicure

 

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Software Advice Reviews (5)
More Reviews (51)

Showing 1-5 of 5

Brittany from Columbia Urological Associates
Specialty: Urology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

6 Years of Use-Happy Customer

Ease-of-use

Functionality

Product Quality

Customer Support

We were a fairly small practice when we started with Navicure (8 physicians) and grew to almost 30 providers. Navicure worked great even as we grew.

Pros

The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.

Cons

There aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

Review Source
 
 

Faith from AAD
Specialty: Dermatology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I find the product easy to use. The display is user friendly. The charts and reporting are very helpful.

Cons

It's cumbersome to have to enter information in more than one area for database setup and for searching.

Review Source
 
 

Heather from McComb Children's Clinic
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Not Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I did not like the set up that Navinet has. We constantly had issues with logging in.

Pros

I really could not give you any pros on this product we had so much trouble.

Cons

Are logins would hardly ever work. Getting someone to fix the issues was horrible. We would get locked out of account. We also could not get a lot of our remittance electronically through them.

 
 

Debbie from DT Medical Billing Service
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Cluttered and Pricey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When I was using Navicure, I would find that the denials would be in multiple places for me to correct instead of just one. Also, the claims I had in there, I asked Office Ally and they had the same patient that I had submitted to Navicure. It seems like Navicure charged is a month to send them to Office Ally a monthly at the most, got the denials, and scattered them around in their system to create multiple work. I switched to Office Ally and love it and their customer service.

Pros

None

Cons

Read my review.

Advice to Others

Use Office Ally.

 
 

Dean from Alabama Orthopaedic Clinic
Specialty: Orthopedics / sports medicine

May 2015

May 2015

Navicure Claim Flow

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use oof the software. The reports help with Revenue Cycle Management; especially on denied claims.

Likes Least

We like all aspects of Navicure and their customoer support.

Recommendations

Analyze the reporting features as compared to competitive products

 
 
 
Showing 1-20 of 51

Jenny from Children & Teens Medical Center
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great customer service and sales team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

efficient claims processing, denials management, great reports with comparrisons to others in the same industry.

Pros

Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.

Cons

Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.

Review Source: Capterra
 

Doug from InBody Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

This provides a solution for your medical warehouse billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Great way to simplify claims processing.

Pros

If you are a large practice, this program can save you time and money by simplifying the claims processing for you.

Cons

If you are not a large practice, this may not be the best choice. I have been on paper forms for quite a while and it is difficult to change.

Review Source: Capterra
 

Brice from Anchorage Pediatric Group
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Our company uses Navicure as our healthcare billing clearing house

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

They do their job well enough and their platform is pretty easy to use - it even comes with the ability to edit failed claims right there on their platform.

Cons

They'll lock you into a contract and aren't very forgiving regarding notice to terminate said contract, even years after having been with them.

Review Source: Capterra
 


February 2018

February 2018

Great, easy way to see front-end rejections and access transmitted claims.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time.

Cons

So many e-mails about every little thing and multiple each day. Really easy to cancel claims even if the problem was not fixed.

Review Source: Capterra
 

Christina from River Cairn Counseling, PC
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Wonderful costumer service, good training provided for new clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Ease of billing, great costumer service.

Pros

Ease of billing claims, being able to see which claims are denied easily and what problems may need fixed.

Cons

Can be confusing to navigate, and the claims don't seem to register by date of submission. Can be difficult to find a specific claim I am looking for from the hundreds.

Review Source: Capterra
 

Lisa from Brackett Rheumatology

February 2018

February 2018

Navicure is an easy software to learn. It helps with electronic billing and claims follow up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support
Pros

Quick turn around on reports to know if claims were accepted or denied and ability to send claims electronic.

Cons

Don't know how to interpret some of the reports. They offer so many that I don't always know which ones are best.

Review Source: Capterra
 

Nathan from UCSF

January 2018

January 2018

Navicure has been an excellent partner in revenue cycle management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Navicure has been an excellent partner in revenue cycle management. It's ease of use and intuitiveness is first rate.

Review Source: Capterra
 

Cyrena from Jackson Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Using Navicure for the 1st time was fairly easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Easier way to find the reason of the rejected and denied claims daily.

Pros

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Cons

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Review Source: Capterra
 

Kenneth from Cornerstone

October 2017

October 2017

Do not sign long term contract w/ Navicure. You will regret it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They do process your claims. Make sure your contract w/ Navicure is month to month. You will regret it if you do not.

Cons

I find the Gateway tools to be more productive. Do not sign long term contract w/ Navicure.

Review Source: Capterra

  Response: Navicure, Navicure, Inc.

Date: October 2017

October 2017

 

Hi Kenneth, thank you for your review. We apologize that your long-term contract experience with us was unsatisfactory. At Navicure, we do uphold the full terms of our contracts, which is why you were unable to cancel your service early. If you have any questions or concerns about this, please don¿t hesitate to contact our client services team at 770-342-0800.

 

Kirk from Hematology Oncology Associates of CNY
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Navicure helped us streamline our EDI process and saved us hours of work every week!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Streamlining Processes and Saving time.

Pros

The ability to track every claim through the entire process and having almost all of our ERAs in 1 place.

Cons

We were not able to directly interface our current software or upcoming software with Navicure and had to download each ERA separately.

Review Source: Capterra
 

Michelle from Colorado Springs Internal Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

EASY TO USE AND NAVIGATE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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all listed on the previous page

Pros

The appeal letters that I have yet to use. The multiple ways to look up EOB's and claims. Ease of Navigation & use.

Cons

Some of the errors are a pain, but I've learned to work through them with help the help from the message center. I do not like the fact that when I print an EOB with more than 50 claims. It will not print the whole EOB.

Review Source: Capterra
 

Megan from Fairfax Obgyn Assoicates

September 2017

September 2017

The support staff is great and they answer right away and open/handle tickets promptly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Pros

Easy to correct and resend claims. Easy to navigate the site. Interface with our PM for easier work flow.

Cons

Sometimes it is hard to search an old claim that you want to correct or resubmit back to insurance.

Review Source: Capterra
 

Malik from Hope Internal Medicine of Pueblo PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. I am able to track easily all claims sent and also it helps in knowing the denial reason and assists to a great extent in knowing how to correct a denied claim.

Cons

Sometimes not satisfied with the response from the customer support. But Customer support still get a 4 star.

Review Source: Capterra
 

Kathy from Neurosurgical Associates, Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I have had great support from credentialing to claim submission.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Clean claim submissions. The transitions to 5010 and ICD10 went very smooth.

Pros

The ease of uploading claims and downloading ERA's. The ability to drill into claim rejections to find out where in the process the claim was denied and why.

Cons

Trying to determine if I'm choosing the correct payer from the drop down list. It would help to have a claims address attached to help reduce questions. Payer list sorting is a bit slow. It would help to be able to choose the beginning name letter to go to a group more quickly.

Review Source: Capterra
 

kandi from RUSHMORE OB/GYN

September 2017

September 2017

Very satisfied!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Ease of navigating through program I like how I can fix rejected claims and resubmit right online. I like how I can view claims and the remittance advice.

Cons

I do not like how when rejected claims or fixed claims take awhile to remove from the rejected list. I would like them removed quicker.

Review Source: Capterra
 

Angela from Winston-Salem State University
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

excellent customer service and knowledgeable reps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a start up business, and when I got hired the system was already in use, this is a new system so I am stilling learning it , but use it mostly for see checks, and submit claims, and work rejections

Pros

One stop shop, can submit claims, see checks, see claim errors, resubmit claims, still learning system, but customer service is always available to assist with any issues or questions which is greatly appreciated

Cons

going back and forth to different applications within the systems screens without having to log off, or timing out too soon, also if claims are worked, you should be able to color code so that you will know those claims have been worked and will know which ones need to be worked

Review Source: Capterra
 

Ashley from DOURRON OB/GYN
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Navicure is a great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

its very easy to learn, its self explanatory, i rarely have to call for help, even when i do the minor issue is always handled in a timely manner. I always get a updated call or email.

Cons

I just wish the website looked more updated and user friendly, it looks a little old or out dated. but i do not have anything bad to say.

Review Source: Capterra
 

Carla from Pinnacle Ortho and Sports Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

We are a large ortho practice with several providers, have been using Navicure for several years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Software is very easy to use and navigate within. We can very easily see our rejections from both insurance companies and those that do not pass Navicure edits. We can also easily view ERAs as well as EOBs.

Cons

I feel the scoreboard could be revamped a little. As far as cons go though our practice is very happy with Navicure.

Review Source: Capterra
 

Judith from NEG

September 2017

September 2017

Find it very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can find a check easy if I need to look it up. If I need to check on a claim I can put the claim number in and I am able to find it quickly . Customer service department is always friendly and very helpful

Review Source: Capterra
 

Victoria from Western Infectious Disease Consultants
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Best product I have used in 25 years of Healthcare Admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Easy to track and send claims. Easy to stay current on rejected claims. Easy to fix and resubmit corrected claims. Easy to review remits.

Pros

Intuitive functionality. Great customer service. Claim history that is readable & accessible. Claims correction on site.

Cons

I wish that there was a "Print" function for printing claims history that was easier than the current set up. We often need to appeal timely filing denials. I know HOW to make the data print, but it would be easier if I could just hit a print button.

Review Source: Capterra