For the last 10 years or so I've used therapy source as treating occupational therapist/certified hand therapist in an outpatient setting
Support has yet to explain to me why I have to check in every chart when I switch from documenting in one chart to document in another. I'll enter a new detail in one patient's chart, and then have to enter something in another patient's chart, but when I then go back to the first chart all of the recent entry is missing. Only checking the chart in and back out again will consistently save the information. This problem doesn't occur every time, and I'm always quite busy when it does. When I call TS support I'm told that they have to know more about the specific situation in order to help me, but I don't have that good a memory myself! Help topics are useless.
Saves my writer's cramp. Also typing is easier that it would be to write all of the detail now required by insurance and other regulations, with all the justification we now must provide in our notes. Using a word processor would be easier, though., eliminating all of the idiosyncrasies of TS.
Incredibly difficulty to learn for most people. NO OBJECTIVE MEASUREMENT FLOW SHEETS, which are extremely valuable to a hand therapist, measuring all those different joints, for example, and wanting to gauge progress from one visit to the next. Not enough room in the treatment section to describe complicated activities (e.g. pick up, gather in palm, and place individually in bead tray, using thumb IP extension to push out of palm). Nonspecialist oriented: lots of exercise descriptions (not all of which are correct or even understood by PTs with varying levels of experience). Confusing code selections, with duplications and omissions. Nonintuitive locations for many entries. Errors (e.g. manual muscle testing for a specific nerve: In the list of muscles there are erroneous entries -- innervated by a different nerve -- and omission). Overactive spellcheck. Won't let you add some abbreviations, and the "add" button is too close to the "change" button, so I now have in my spelling dictionary at least 3 different versions of "increase" by now When you get a new computer you can start afresh, but my typing doesn't get any more accurate, so I end up with the same 3 different spelling ... I could go on and on and on.