--- title: "Best Customer Satisfaction Software - 2026 Reviews & Pricing" description: "Find the best Customer Satisfaction Software for your organization. Compare top Customer Satisfaction Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/customer-satisfaction/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Customer Satisfaction Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Customer Satisfaction Software of 2026 Updated November 10, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 291 results ### Compare Products Showing 1 - 25 of 291 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,116 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Interactive Content: 3/5 - Account Alerts: 3/5 - Geotargeting: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [Birdeye](/online-payment/birdeye-profile/) - Overall rating: 4.7/5 - Reviews: 709 - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial [Read more](/online-payment/birdeye-profile/) ##### What users love - Centralized review collection and response - Responsive and helpful support team - User-friendly and intuitive interface ##### To take in mind - Expensive for small businesses - Inconsistent service and communication issues - Difficult contract cancellation process #### Features ##### Best rated features - Survey/Poll Management: 5/5 - Response Types: 5/5 - Multi-Channel Distribution: 5/5 - Brand Tracking: 5/5 [See all features](/online-payment/birdeye-profile/#key-features) #### Pricing ##### Starter - Price: Custom - Pricing available upon request ##### Growth - Price: Custom - Pricing available upon request ##### Dominate - Price: Custom - Pricing available upon request [See full pricing details](/online-payment/birdeye-profile/#pricing-and-plans) --- ### [Zoho Survey](/customer-experience/zoho-survey-profile/) - Overall rating: 4.6/5 - Reviews: 457 - Starting price: $0.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Zoho Survey is an online tool for creating, distributing, and analyzing surveys. It is designed for purposes such as market research, feedback collection, and measuring customer [Read more](/customer-experience/zoho-survey-profile/) ##### What users love - Flexible and intuitive survey builder - Versatile survey distribution options - User-friendly and accessible design ##### To take in mind - Limited free plan and costly upgrades #### Features ##### Best rated features - Email Management: 5/5 - Question Piping: 5/5 - Alerts/Notifications: 5/5 - Third-Party Integrations: 5/5 ##### Worst rated features - URL Customization: 2/5 - NPS Survey Structure: 3/5 - Reporting & Statistics: 4/5 [See all features](/customer-experience/zoho-survey-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - This plan is free of cost and comes with unlimited surveys. ##### Plus - Price: $35.00/month - The Plus Plan comes at $25/month when billed annually. ##### Pro - Price: $49.00/month - The Pro plan is also available for $35/month when billed annually and comes with 5000 responses. [See full pricing details](/customer-experience/zoho-survey-profile/#pricing-and-plans) --- ### [ReviewInc](/customer-communications-mngt/reviewinc-profile/) - Overall rating: 4.8/5 - Reviews: 35 - Free trial: Not available - Free demo: Not available #### Overview ReviewInc is a reputation and review management software designed to help businesses manage their online presence. It supports industries such as automotive, dental, healthcare, [Read more](/customer-communications-mngt/reviewinc-profile/) #### Features ##### Best rated features - NPS Survey Structure: 5/5 - Template Management: 5/5 - Surveys & Feedback: 5/5 - Widgets: 5/5 ##### Worst rated features - Campaign Management: 1/5 - Social Sharing: 3.3/5 - Multi-Channel Campaigns: 3.5/5 [See all features](/customer-communications-mngt/reviewinc-profile/#key-features) --- ### [Survicate](/product/31821-Survicate/) - Overall rating: 4.6/5 - Reviews: 99 - Starting price: $0.00 - Free trial: Available - Free demo: Not available #### Overview Survicate is the complete customer feedback platform that helps you gather continuous insights at scale and act on them with confidence. With advanced analysis tools, AI-powered [Read more](/product/31821-Survicate/) #### Features ##### Best rated features - Drag & Drop: 5/5 - Campaign Management: 5/5 - Generative AI: 5/5 - Real-Time Notifications: 5/5 ##### Worst rated features - Survey/Poll Management: 3/5 - Sentiment Analysis: 3.7/5 [See all features](/product/31821-Survicate/#key-features) #### Pricing ##### Free - Price: $0.00 - For beginners just starting to collect feedback. No strings attached. ✔️ AI survey creator ✔️ ##### Starter - Price: $79.00/month - For short-term projects or testing and experimenting with feedback. ✔️ 2 active surveys ✔️ ##### Growth - Price: $49.00/month - For teams running regular customer feedback programs. ✔️ Unlimited active surveys ✔️ Recurring [See full pricing details](/product/31821-Survicate/#pricing-and-plans) --- ### [Sogolytics](/hr/sogosurvey-profile/) - Overall rating: 4.7/5 - Reviews: 729 - Starting price: $0.00 - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement. Sogolytics streamlines the [Read more](/hr/sogosurvey-profile/) #### Features ##### Best rated features - Workflow Management: 5/5 - API: 5/5 - Visual Analytics: 5/5 - Question Piping: 5/5 [See all features](/hr/sogosurvey-profile/#key-features) #### Pricing ##### Pro - Price: $66.00/month - Billed $788 Annually. ##### Pro Max - Price: $99.00/month - Billed $1188 annually ##### Free Pro - Price: $0.00 - Free for life [See full pricing details](/hr/sogosurvey-profile/#pricing-and-plans) --- ### [SurveySparrow](/survey/surveysparrow-profile/) - Overall rating: 4.4/5 - Reviews: 123 - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview SurveySparrow is a cloud-based experience management platform that helps small to mid-sized businesses across industries collect, analyze, and act on customer and employee [Read more](/survey/surveysparrow-profile/) #### Features ##### Best rated features - Pulse Surveys: 5/5 - Question Piping: 5/5 - 360 Degree Feedback: 5/5 - Benchmarking: 5/5 ##### Worst rated features - Reminders: 2/5 - Access Controls/Permissions: 3/5 - API: 3/5 - Real-Time Reporting: 3/5 [See all features](/survey/surveysparrow-profile/#key-features) #### Pricing ##### Pricing - Price: Custom - Pricing available upon request - All the integral features to get started with data collection. 50 responses per month, 3 Active [See full pricing details](/survey/surveysparrow-profile/#pricing-and-plans) --- ### [Listen360](/customer-experience/listen360-profile/) - Overall rating: 4.8/5 - Reviews: 57 - Starting price: $99.00 - Free trial: Not available - Free demo: Not available #### Overview Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location brands strengthen relationships, boost loyalty, and [Read more](/customer-experience/listen360-profile/) #### Features ##### Best rated features - Multi-Language: 5/5 - Access Controls/Permissions: 5/5 - API: 5/5 - Text Fields: 5/5 ##### Worst rated features - AI/Machine Learning: 2/5 - Pulse Surveys: 3/5 - Customizable Fields: 3/5 [See all features](/customer-experience/listen360-profile/#key-features) --- ### [Weave](/product/158992-Weave/) - Overall rating: 4.4/5 - Reviews: 708 - Starting price: $199.00/month - Best for: Small businesses - Free trial: Not available - Free demo: Available #### Overview Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and [Read more](/product/158992-Weave/) ##### What users love - Centralized patient communication tools - User-friendly interface for all - Automated reminders reduce no-shows ##### To take in mind - Unreliable phone system performance - Slow and inconsistent support response - Missing and incomplete functionalities #### Features ##### Best rated features - Email Management: 5/5 - Call Logging: 5/5 - Client Database: 5/5 - Online Payments: 5/5 [See all features](/product/158992-Weave/#key-features) #### Pricing ##### Weave Pricing - Price: $199.00/month - Weave offers packages starting at $199 per month and include services by location. [See full pricing details](/product/158992-Weave/#pricing-and-plans) --- ### [Alchemer Survey](/customer-experience/surveygizmo-profile/) - Overall rating: 4.5/5 - Reviews: 393 - Starting price: $55.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Alchemer is an enterprise-level customer experience and feedback management platform that helps organizations collect, connect, and act on feedback across the entire customer [Read more](/customer-experience/surveygizmo-profile/) ##### What users love - Flexible and customizable survey creation - Responsive and knowledgeable support team - Intuitive and user-friendly interface ##### To take in mind - Expensive plans and price increases #### Features ##### Best rated features - Data Security: 5/5 - Question Library: 5/5 - Real-Time Reporting: 5/5 - Complaint Monitoring: 5/5 ##### Worst rated features - Email Management: 1/5 - Offline Response Collection: 1/5 [See all features](/customer-experience/surveygizmo-profile/#key-features) #### Pricing ##### Collaborator - Price: $55.00/month ##### Professional - Price: $165.00/month - Max 3 users. ##### Full Access - Price: $275.00/month - Max 3 users. [See full pricing details](/customer-experience/surveygizmo-profile/#pricing-and-plans) --- ### [Broadly](/review-management/broadly-profile/) - Overall rating: 4.8/5 - Reviews: 336 - Starting price: $249.00/month - Best for: SMS Messaging - Free trial: Available - Free demo: Not available #### Overview Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile [Read more](/review-management/broadly-profile/) #### Features ##### Best rated features - SMS Messaging: 4.8/5 - Review Request: 4.8/5 - Activity Dashboard: 4.8/5 - Feedback Management: 4.7/5 ##### Worst rated features - Email Management: 4.0/5 [See all features](/review-management/broadly-profile/#key-features) #### Pricing ##### Basic - Price: $249.00/month [See full pricing details](/review-management/broadly-profile/#pricing-and-plans) --- ### [NiceJob](/review-management/nicejob-profile/) - Overall rating: 4.9/5 - Reviews: 203 - Starting price: $95.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview NiceJob is an AI growth platform and reputation marketing software for service businesses. Most owners know that reviews, referrals, and repeat customers drive growth, but few have [Read more](/review-management/nicejob-profile/) #### Features ##### Best rated features - Communication Management: 5/5 - Social Media Monitoring: 5/5 - Complaint Monitoring: 5/5 - Loyalty Program: 5/5 ##### Worst rated features - Reporting & Statistics: 3/5 - Alerts/Notifications: 3/5 - Activity Dashboard: 4/5 [See all features](/review-management/nicejob-profile/#key-features) #### Pricing ##### Starter - Price: $95.00/month - Everything a service business needs to build a strong online reputation: automated text and email ##### Pro - Price: $135.00/month - All Starter features, plus the tools that turn a great reputation into repeat revenue: rebooking [See full pricing details](/review-management/nicejob-profile/#pricing-and-plans) --- ### [Preferred Patron Loyalty](/customer-reference-management/preferred-patron-profile/) - Overall rating: 4.9/5 - Reviews: 109 - Starting price: $29.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, automation, and analytics in one scalable customer retention [Read more](/customer-reference-management/preferred-patron-profile/) #### Features ##### Best rated features - Loyalty Cards: 5/5 - Point of Sale (POS): 5/5 - Activity Tracking: 5/5 - CRM: 5/5 ##### Worst rated features - Customer Surveys: 3/5 - Contact Management: 4/5 [See all features](/customer-reference-management/preferred-patron-profile/#key-features) #### Pricing ##### Small Business - Price: $29.00/month - Small Businesses & Independents 1-5 Locations No member limit SMS & Email Marketing ##### Growth - Price: $199.00/month - Mid-Market | Multi-location Businesses Advanced Features Unlimited Members SMS & Email Marketing ##### Enterprise - Price: $10,000.00/month - Large and High-volume Businesses Multi-Location & Multi-Region 75 - 300 Location Allowance 250,000 - [See full pricing details](/customer-reference-management/preferred-patron-profile/#pricing-and-plans) --- ### [CustomerHero](/website-optimization/startquestion-profile/) - Overall rating: 4.9/5 - Reviews: 175 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires [Read more](/website-optimization/startquestion-profile/) #### Features ##### Best rated features - Engagement Tracking: 5/5 - Email Marketing: 5/5 - Customer Experience Management: 5/5 - Template Management: 5/5 ##### Worst rated features - Real-Time Data: 4/5 [See all features](/website-optimization/startquestion-profile/#key-features) --- ### [Shopper Approved](/reputation-management/shopper-approved-profile/) - Overall rating: 4.9/5 - Reviews: 132 - Best for: Review Notification - Free trial: Available - Free demo: Not available #### Overview Shopper Approved is a cloud-based solution that allows businesses to collect, manage and actively promote reviews and ratings from their online customers. From the Shopper Approved [Read more](/reputation-management/shopper-approved-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Reporting/Analytics: 5/5 - Data Import/Export: 5/5 - Feedback Management: 5/5 ##### Worst rated features - Engagement Tracking: 4/5 - Alerts/Notifications: 4/5 [See all features](/reputation-management/shopper-approved-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/reputation-management/shopper-approved-profile/#pricing-and-plans) --- ### [Tidio](/live-chat/tidio-chat-profile/) - Overall rating: 4.7/5 - Reviews: 590 - Starting price: $0.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across [Read more](/live-chat/tidio-chat-profile/) ##### What users love - Versatile live chat experience - Efficient customer service automation - Broad platform integration options ##### To take in mind - Expensive for small businesses #### Features ##### Best rated features - Customer Surveys: 5/5 - Activity Tracking: 5/5 - Help Desk Management: 5/5 - Interactive Content: 5/5 [See all features](/live-chat/tidio-chat-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - For solo entrepreneurs. Free forever. No credit card required. ##### Starter - Price: $24.17/month - Ideal for small businesses focused on enhancing customer satisfaction via live chat support. ##### Growth - Price: $49.17/month - Ideal for teams of all sizes prioritizing customer service as their competitive advantage. [See full pricing details](/live-chat/tidio-chat-profile/#pricing-and-plans) --- ### [Home Care Pulse | Experience Management](/customer-satisfaction/home-care-pulse-profile/) - Overall rating: 4.9/5 - Reviews: 96 - Starting price: $129.00/month - Free trial: Not available - Free demo: Not available #### Overview Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients or caregivers and manage reviews to improve online reputation [Read more](/customer-satisfaction/home-care-pulse-profile/) #### Features ##### Best rated features - Complaint Monitoring: 5/5 - Activity Dashboard: 5/5 - Alerts/Notifications: 5/5 - Reporting/Analytics: 5/5 [See all features](/customer-satisfaction/home-care-pulse-profile/#key-features) --- ### [Grade.us](/marketing/grade-us-profile/) - Overall rating: 4.8/5 - Reviews: 244 - Starting price: $40.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign [Read more](/marketing/grade-us-profile/) #### Features ##### Best rated features - Review Monitoring: 5/5 - Response Management: 5/5 - Social Media Monitoring: 5/5 - Campaign Management: 5/5 ##### Worst rated features - Sentiment Analysis: 1/5 - Dashboard: 1/5 - Review Request: 1/5 - Negative Feedback Management: 3/5 [See all features](/marketing/grade-us-profile/#key-features) #### Pricing ##### Solo - Price: $110.00/month - The plan is for single location owners and business marketers who wish to build an online ##### Professional - Price: $60.00/month - The plan is for marketers, consultants, and small agencies to build a solid online reputation. ##### Agency - Price: $40.00/month - Plan meant for small and mid sized firms, businesses set in multiple locations, local SEOs, etc. [See full pricing details](/marketing/grade-us-profile/#pricing-and-plans) --- ### [Contentsquare](/customer-experience/contentsquare-profile/) - Overall rating: 4.8/5 - Reviews: 124 - Starting price: $0.00 - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Contentsquare is for brands who offer products or services on websites or apps and are interested in offering an extraordinary experience to increase digital customer engagement, [Read more](/customer-experience/contentsquare-profile/) #### Features ##### Best rated features - Element Analytics: 5/5 - API: 5/5 - For Mobile: 5/5 - Real-Time Reporting: 5/5 ##### Worst rated features - Real-Time Notifications: 3.8/5 - Customer Experience Management: 4/5 - Website Analytics: 4/5 - Behavior Tracking: 4/5 [See all features](/customer-experience/contentsquare-profile/#key-features) #### Pricing ##### Free - Price: $0.00 ##### Growth - Price: $40.00/month - Starting from 7k monthly sessions. ##### Pro - Price: Custom - Pricing available upon request - Starting from 1m monthly sessions. [See full pricing details](/customer-experience/contentsquare-profile/#pricing-and-plans) --- ### [Jotform](/market-research/jotform-profile/) - Overall rating: 4.7/5 - Reviews: 2,934 - Starting price: $0.00/month - Best for: Enterprise businesses - Free trial: Not available - Free demo: Not available #### Overview Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order [Read more](/market-research/jotform-profile/) ##### What users love - Quick, flexible form building - User-friendly and intuitive interface - Extensive branding and design options ##### To take in mind - Expensive plans and feature limits - Slow and limited support channels - Email delivery and notification issues #### Features ##### Best rated features - Single Sign On: 5/5 - Text Editing: 5/5 - Booking Management: 5/5 - Real-Time Updates: 5/5 [See all features](/market-research/jotform-profile/#key-features) --- ### [LiveAgent](/crm/liveagent-profile/) - Overall rating: 4.7/5 - Reviews: 1,788 - Starting price: $15.00 - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Cloud help desk for support teams of any size: an online store with three agents pays $87 per month billed annually on the Team plan to answer email, live chat, WhatsApp, Facebook [Read more](/crm/liveagent-profile/) ##### What users love - Unified and efficient support - Real-time chat and integration - Intuitive and user-friendly design ##### To take in mind - Cumbersome email handling experience - Outdated and cluttered interface design - Limited mobile functionality and usability #### Features ##### Best rated features - Real-Time Data: 5/5 - Discussions/Forums: 5/5 - Drag & Drop: 5/5 - Transfers/Routing: 5/5 ##### Worst rated features - Audit Trail: 1/5 - Multi-Channel Management: 2/5 - Sentiment Analysis: 3/5 [See all features](/crm/liveagent-profile/#key-features) #### Pricing ##### Starter - Price: $15.00 - $15 agent/month (billed annually) — $19 agent/month (billed monthly) ##### Team - Price: $29.00 - $29 agent/month (billed annually) — $35 agent/month (billed monthly) ##### Business - Price: $49.00 - $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](/crm/liveagent-profile/#pricing-and-plans) --- ### [TheySaid](/product/522140-Theysaid-AI-Survey/) - Overall rating: 5.0/5 - Reviews: 41 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview TheySaid AI Survey is a cloud-based survey platform that provides micro-surveys and conversational bots to collect real-time insights throughout the customer journey. The software [Read more](/product/522140-Theysaid-AI-Survey/) #### Features ##### Best rated features - Survey/Poll Management: 5/5 - Data Import/Export: 5/5 - Sentiment Analysis: 5/5 - NPS Survey Structure: 5/5 ##### Worst rated features - Conditional Logic: 3/5 - Skip Logic: 4/5 [See all features](/product/522140-Theysaid-AI-Survey/#key-features) #### Pricing ##### Free AI Survey - Price: $0.00/month - Unlimited seat license 1 Active surgery 50 responses / month AI question recommendation Conversation [See full pricing details](/product/522140-Theysaid-AI-Survey/#pricing-and-plans) --- ### [Custify](/customer-success/custify-profile/) - Overall rating: 4.9/5 - Reviews: 135 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain customers, reduce churn rate and improve revenue, contract [Read more](/customer-success/custify-profile/) #### Features ##### Best rated features - Real-Time Data: 5/5 - Configurable Workflow: 5/5 - Reporting & Statistics: 5/5 - Onboarding: 5/5 ##### Worst rated features - Event Triggered Actions: 4/5 - Collaboration Tools: 4/5 - Contact Management: 4/5 [See all features](/customer-success/custify-profile/#key-features) --- ### [Userback](/project-management/userback-profile/) - Overall rating: 4.8/5 - Reviews: 71 - Starting price: $0.00/month - Free trial: Available - Free demo: Not available #### Overview Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it faster. Whether you're a software developer, product [Read more](/project-management/userback-profile/) #### Features ##### Best rated features - Negative Feedback Management: 5/5 - Third-Party Integrations: 5/5 - Survey/Poll Management: 5/5 - Customer Segmentation: 5/5 ##### Worst rated features - Widgets: 2/5 - Feedback Management: 3/5 - Alerts/Notifications: 3.2/5 [See all features](/project-management/userback-profile/#key-features) #### Pricing ##### Free Forever - Price: $0.00/month - For early-stage teams needing just the essentials. ##### Team - Price: $39.00/month - For growing teams managing feedback more effectively. ##### Business - Price: $89.00/month - For scaling teams needing more advanced tools. [See full pricing details](/project-management/userback-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/customer-satisfaction/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/customer-satisfaction/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/customer-satisfaction/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/customer-satisfaction/?__ai_markdown=true&page=5) ... [12](https://www.softwareadvice.com/customer-satisfaction/?__ai_markdown=true&page=12) ## Popular Comparisons [ Jotform vs SurveyMonkey ](https://www.softwareadvice.com/market-research/jotform-profile/vs/surveymonkey/)[ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Tidio vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/tidio-chat/)[ Weave vs Trustpilot ](https://www.softwareadvice.com/compare/158992-Weave/vs/364802-trustpilot/)[ SurveyLegend vs Typeform ](https://www.softwareadvice.com/survey/surveylegend-profile/vs/typeform/) ## Your Guide to Top Customer Satisfaction Software, September 2022 Software Advice uses reviews from real software users to highlight the top-rated Customer Satisfaction products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [CustomerHero](https://www.softwareadvice.com/website-optimization/startquestion-profile/) - [Playvox](https://www.softwareadvice.com/crm/playvox-profile/) - [Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) - [SmartSurvey](https://www.softwareadvice.com/survey/smartsurvey-profile/) - [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) - [SurveyLegend](https://www.softwareadvice.com/survey/surveylegend-profile/) - [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) - SurveyMonkey Enterprise - [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) - [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) - [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Customer satisfaction is a crucial metric every business should track and analyze because satisfied customers are likely to become loyal clients who can even bring new customers by spreading word of mouth. On the flipside, dissatisfied customers can damage brand reputation and hurt revenue. However, gathering data and measuring customer satisfaction is not easy, especially if you’re doing it manually, such as with spreadsheets or pen and paper surveys. Customer satisfaction software is designed to help businesses understand customer needs to prevent churn and make sure their customers have the best experience possible. Measuring customer satisfaction is important to ensure customer loyalty, increase word-of-mouth, reduce customer churn, improve online reviews, and increase overall revenue. To help you get started, we have done the research on key features, benefits, customer groups, and other considerations you should have in mind while evaluating customer satisfaction software. Here's what we'll cover: - [What is customer satisfaction software?](#Whatiscustomersatisfactionsoftware) - [Common features of customer satisfaction software](#Commonfeaturesofcustomersatisfactionsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of customer satisfaction software](#Benefitsofcustomersatisfactionsoftware) - [Key considerations when selecting customer satisfaction software](#Keyconsiderationswhenselectingcustomersatisfactionsoftware) - [Market trends](#Markettrends) ## What is customer satisfaction software? Customer satisfaction software ensures businesses develop and foster healthy relationships with their customers which increases overall revenue and reduces churn. This software is often used by sales, marketing, and customer service teams. The primary function of customer satisfaction software is to enable businesses to monitor their customers’ satisfaction by providing formalized reports based on, primarily, customer satisfaction surveys. _Analyzing customer feedback trends in Zendesk Help Desk (_[Source](https://www.zendesk.com/connect/features/#features)_)_ Customer satisfaction software is closely related to [customer experience software](https://www.softwareadvice.com/customer-experience/#top-nav), [customer relationship management software](https://www.softwareadvice.com/crm/), [customer service software](https://www.softwareadvice.com/crm/customer-service-comparison/), and [survey software](https://www.softwareadvice.com/survey/), but the key differentiator is that customer satisfaction software is focused primarily on providing businesses with more robust survey tools from recommending questions to complete 360-degree feedback of results. ## Common features of customer satisfaction software Customer satisfaction software offers features that help you gather and analyze customer feedback. Here's a closer look at the common features: | Feature | Description | | --- | --- | | Analytics | Analyze customer feedback and patterns to determine which customers are at the highest risk of churn so that your team can make preventative plans instead of reacting to unhappy customers. | | Automation | Automate key processes such as call scheduling, sending reminder emails, and assigning accounts to employees in order to save time on tedious tasks. | | Complaint monitoring | Identify potential at-risk customers with complaint monitoring so that you can intervene earlier in order to prevent churn. | | Feedback collection | Collect feedback from a variety of sources in one place so that you can get a more holistic view of what your customers like and don’t like about your current business practices. | | Survey management | Create and distribute surveys to collect feedback from customers to better understand their wants and needs so that you can provide the best customer service possible. | --- ## What type of buyer are you? To find the customer satisfaction software that is right for your business, you have to be aware of some basic things buyers like you look for in such a tool. Below are the three common buyer groups and their chief concerns:  - **Small businesses (annual revenue < $50 million):** Small businesses will almost never need the full suite of customer satisfaction solutions used by larger organizations. Instead, you should focus on narrowing down your feature shortlist to determine exactly what your business needs from the software. The last thing you want is to pay for features you won’t need or use, so going into vendor demos with a clear idea of what you need from the software to improve your business is crucial. - **Midsize businesses (annual revenue $50 million to $1 billion):** These are growing companies that are looking to expand their customer base. As a result, they want a tool that has all the features that can help them effectively track, analyze, and capitalize on customer satisfaction. - **Large businesses (annual revenue > $1 billion):** Very large businesses will often utilize larger suites of software that will include some sort of customer satisfaction software built into it or will employ a comprehensive customer experience software solution which has a large focus on customer satisfaction as well. These larger software suites can monitor the customer journey completely across the institution to facilitate personalized experiences for their customers. These solutions come with a ton of functionality and are only really necessary for businesses that will get the most out of the robust feature selection. ## Benefits of customer satisfaction software We’ve already talked about some of the benefits customer satisfaction software provides above, but here are some of the most notable ones. - **Better retention rate:** Customer satisfaction software helps you run and analyze surveys to determine what issues your customers are facing during their interactions with your business. Understanding what makes customers happy or unhappy will help you develop strategies to improve overall customer satisfaction and reduce churn. - **Survey analytics at your fingertips:** Running surveys is one thing, but understanding how to use the data you receive is another thing. In fact, Gartner has found that many organizations do not have a clear plan for what to do with survey data once it’s gathered ([full content available to Gartner clients](https://www.gartner.com/doc/3281824?ref=solrAll&refval=257492712)). One of the key benefits of using software for customer satisfaction is the robust analytics offered which enable you to see trends in the survey data. Easily pinpoint problem areas or areas of success to improve customer satisfaction. ## Key considerations when selecting customer satisfaction software While purchasing customer satisfaction software, observe these two considerations closely: - **Additional modules:** While customer satisfaction software can be effective in gathering and analyzing feedback, there are other related tools such as [customer service software](https://www.softwareadvice.com/crm/customer-service-comparison/) and [customer engagement software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) that can be useful for building a holistic understanding of your customers. Check the integration options across different solutions of each kind to ensure seamless data flow between them. - **Additional software costs:** The cost of software is not always limited to a one-time fee or recurring subscription. There is an array of costs mentioned in the fine print, which could include phone support charges, data migration fees, and integration costs. Read the terms and conditions closely and clarify with the vendor to fully understand the true cost of using the tool. ## Market trends Below are some of the market trends that buyers of customer satisfaction software should be mindful of: - **AI-powered programs:** One of the most popular AI-powered tools that can help in faster data collection is a chatbot. Embedding a chatbot on your website or within a software interface can allow customers to quickly fill surveys and let you know how they feel about your product or service.  - **Real-time analytics:** An example of real-time analytics is a quick poll that helps in recommending products to customers when they are browsing your website. This ensures that customers are getting solutions and answers faster, which improves their overall satisfaction.  _Note: The application selected in this article is an example to show a feature in context and isn't intended as an endorsement or a recommendation. It has been obtained from sources believed to be reliable at the time of publication._ ### Related Customer Satisfaction Software - [Complaint Management Software](https://www.softwareadvice.com/crm/complaint-management-comparison/) - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Customer Loyalty Software](https://www.softwareadvice.com/customer-loyalty/) - [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/)