Jobscience Recruiting and Staffing Software


Jobscience is a cloud-based recruiting tool made for in-house recruiters. From within the system, users can create job requisitions and automatically post them to their corporate careers page, as well as their corporate social profiles, such as LinkedIn and Facebook. Recruiters can also proactively search for candidates using the system’s sourcing function, pulling in lists of candidates from their own social networks.

Using Jobscience’s Resume Power tool, users can upload entire folders of applicant resumes into the system, which then creates individual candidate profiles for each candidate. These profiles are stored in Jobscience, and recruiters can search past candidate profiles for a potential match to current job openings. Jobscience’s match feature also compares these candidate profiles to current listings to determine if a candidate has the skills and experience required for the job.

Once a group of candidates is identified, recruiters can manage applicants within the system by tracking correspondence, scheduling interviews and forwarding candidates onto hiring managers for further review.



77 Reviews of Jobscience Recruiting and Staffing

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 77 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

November 2018

Recent Implentation

Pros

We implemented JobScience as a solution that is on the Salesforce platform. This gave us all company collaboration across all our divisions. The tool provides a great deal of customization to our company specifically. We have the ability to do a number of things that we were not able to do previously with our prior ATS (Applicant Tracking System). We also moved our Back-Office process of Time/Expense capturing onto the JobScience platform as well. We have a much better solution and a more capable solution being on the Salesfroce Platform.

Cons

The toughest thing we run into is the packages are all Managed so we have no control of certain pieces and the Apex/Code behind the scenes. We have needed to do a few things in-house, but we cannot because we do not have access due to the managed package. This becomes tough and expense beucase we have to pay JS to make the changes to the packages.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

5 of 5

September 2018

Jobscience as a recruitment Tool

Jobscience is undoubtedly a hugely functional piece of software but unfortunately, it's complexity leads to a reliance on customer support which essentially means having to rely on a US-based support structure which can be frustratingly slow and often convoluted. The recent acquisition by Bullhorn does not seem to improve this situation.

Pros

Vast array of functionality backed up by Salesforce

Cons

complex, costly and in some cases non-existent customer support

July 2018

abby from Rehab Resources

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Good for multiple team members

Pros

Very good to weed out prior applicants, it tells you if someone's email already applied and will update that job record. Nice power search for zip radius and words in resume. Good at scanning in resumes as text.

Cons

I feel the cost per year is high compared to the functionality, there is no lower end price. Customer support is difficult to reach through the online portal.
Difficult to learn for new hires, lots of customization features aren't in power search.

March 2018

Glenn from Sherbrook Asociates Ltd.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Well featured, leverages Salesforce force.com platform well.

Pros

Speed of execution.
Dashboard reporting capability.
Ability to do shift rostering and scheduling (requires Sirenum integration)..

Cons

Inconsistencies in user experience - some features need a tidy up to bering them top to date with more recent enhancements
Lack of support after initial go live- system is complex and needs to bed down. System admin can only do so much, Jobscience need to be retained to do the rest and they tend to lose interest if you don't continue to fund them.

February 2018

Tim from Staff Smart

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

February 2018

Terrible Product

Look somewhere else. This might seem fancy at first glance, but if you plan to use Salesforce how you want to, this product is the wrong choice.

Pros

The ONLY pro to using JS is the fact that it is built on Salesforce.

Cons

Literally nothing. The 'features' they offer are right out of a 2009 digitial company playbook. Most 'features' require additional investment. Support is really bad and unwilling to really help you get something figured out.

Here's where it gets hilarious. SFDC is an open platform that allows you to do almost anything. Put JobScience on top of it and you can kiss that all goodbye. The majority of your salesforce instance will now be 'managed' (locked down meaning you can't make changes). Also, if you plan to switch to Lightning, a free SF upgrade, they'll charge you to make the change. I've never worked with a company that has so little an idea of what their product is. They also try to sell you tons of features that come with zero training. I would've given 0 stars but that isn't possible. This software is a Marketing/Operations NIGHTMARE! Stay away!

February 2018

Nikki from Avenues Recruiting Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2018

Good tool, could be better. Bad customer service

Pros

It does everything we need it to, albeit clunky or time consuming. It's built on the salesforce platform, which was a major factor in our decision to use it.

Cons

A lot of things don't work exactly right. They are nice in theory, but in application they are broken. Also, customer service is pretty bad. We have one support rep who can get things done, so we always loop him in on issues... but if we don't we're in trouble. Our current renewal manager is also awful. Refused to work with us, hard to get on the phone, quick to misunderstand.

December 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Solid CRM with Great Reporting

The ability to pull data quickly as well as import and enter data quickly has been a huge benefit. The setup and additional of created fields make this even better as we are able to customize what we currently have pretty easily.

Pros

We really like how the fields can all be brought together into a report with ease! We constantly run reports for candidates and to make marketing decisions, and we feel like the data we are able to pull is precise.

Cons

The only con we have is that they took away the ability to chat with a Support rep, instead we have to create cases or browse through the JS community. Please bring back the chat support function!

December 2017

Ankit from IntelliSwift

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2017

Likelihood to Recommend

Pros

• Jobscience allows you to parse resumes for quick candidate profile building.
• Jobscience offers a chatter thread to leave notes or talk amongst my team about candidates.
• Jobscience comes with an app making it easy to use on the go.

Cons

• When closing a job ad, we find applicants can still apply to it later on. This creates confusion for applicants.
• The system sometimes struggles with detecting duplicate contacts or applications.
• I would like to see more options with the task feature.

December 2017

Peter from Staffinity

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Sad to have to leave

We really enjoyed Jobscience and as mentioned would recommend it highly if you have someone fairly technical on staff. it can be expensive to customize but our web person learned the software and worked well with support to get customizations in place.

Pros

-Excellent product
-Very customizable if you are technologically savvy
-Solid Customer support
-Lots of good add-ons

Cons

-can be a fairly extensive learning curve
-Very expensive
-No options to pay monthly
-No options to pay in Canadian dollars

September 2017

Laura from Capstone Consulting

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2017

JobScience as an off the shelf product is not tailored to IT Staffing.

I would not recommend this product at all and a lot of that has to do with their customer service.

Pros

JobSience is relatively simple to use and the resume search feature is improved with the new release.

Cons

It's difficult to capture all of the information we need in the staffing industry. Not very user-friendly and their customer service is non-existent. The system is not easily customized and JobScience will not answer any questions without billing you.

September 2017

Scott from DSI

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Functionality

4 of 5

September 2017

Do not recommend for small to medium level agencies and companies

I used the product for over a year and a half before finally being fed up with the lack of communication and training. There are quite a number of better options out there.

Pros

Vast array of features, brand recognition being owned by SalesForce. The lure of having many possible features.

Cons

Poor communication, poor training, too robust, confusing, too many features, expensive to own, automatic prices increases.

August 2017

Danie from Bluebaring

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

August 2017

Forced a 5 user licence on us for 1 user!

To make matters worse, once we just accepted that paying per month would just get rid of the problem, they sent debt collectors to get the debt with a further more amount in fees! It's honestly unbelievable. Watch out for one of the salespeople especially, when we were having all the issues and was letting her know how upset we were we were simply ignored by everyone at JobScience. You have been warned

Pros

The colour of the background isn't that bad I suppose, and it does have the right type of look (albeit without the substance).

Cons

The functionality is terrible and though they say it does pretty much everything, it doesn't if you only want a 1 user licence. They therefore pushed a 5 user licence insisting that we'll be impressed and get all the features, only to find out that it still didn't do some of the things they assured us it could do. To actually get to try the full system out we had to sign up and saw in the contract about a trial purchase. It turns out we were locked into a 12 month contract for a product that we couldn't use.

August 2017

Julie from eMerging, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

August 2017

We feel like the customer support is very lacking.

Pros

The product is easy to use if it is set up correctly. We are not able to use it properly when it is not set up correctly though.

Cons

Customer service if very lacking. We have recently added 2 licenses & they are not set up correctly. We have put in multiple tickets and have not received assistance. We receive emails stating that someone has reached out to us but they didn't catch us. We all use our mobile phones and we do not have missed calls. In fact, we have had our ticket closed twice because of missing us when we didn't receive calls.

Response from Jobscience of Jobscience

Replied August 2017

Hi Julie! First of all, we'd like to thank you for your review. We hear and understand your frustration in this situation. To avoid any confusion in the future, we'd love for you to reach out on the Jobscience Support Community. This way we can confirm that we have your correct contact information. We appreciate your business and look forward to resolving this issue as quickly as possible!

June 2017

Danny from TIPTOPTalent

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2017

Overall happy with the product. Allows our workflow to runs smoothly

Pros

The easiness of the service is what I like the most. It's a simple platform that allows us to manage our database with effectiveness.

Cons

Often the permissions setting can be difficult to manage. Accounts or contacts will sometimes be locked to certain users and unable to edit

April 2017

Raegan from RAEGAN HILL GROUP, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

April 2017

Robust tool with no best-practices training and you have to pay extra to talk to a human being

I'm going on year 3 with JobScience. It has never been a positive experience. In the beginning, I had an Account Manager. They really sold me on their Customer Support. Then they did away with AM's. Who runs a company without an Account Rep to nurture the relationship? I'm basing this on my experience - JS doesn't place value on the Customer Experience Journey. I pay a high amount a year for JobScience. I only have access to chat support. If I want more, I have to pay thousands of dollars for it. I have done my best to figure out the "right way" to use JS but there simply aren't training videos that go deep into best practices methods. Their training videos are basic "how to's", they don't dive into real life work flow scenarios. I don't even log candidate-client interviews in JS because no one via chat support seems to know the right way to track/report this. I have asked 3 different support people and got two different answers (1 flat out said they didn't know the answer). I gave up on this and track candidate-client interviews on a Google Calendar outside of JS. I don't have a choice but to buy buy the Professional Services support at some point but atthat price and with what I have experienced so far, will I really get real one-on-one consultative recommendations based on my business needs? I asked about a feature once to chat support that I found and why there was no training on it, their response, "Well our customers don't really use that feature so we don't have training for it" - that's because they don't know it exists. I accidentally discovered it. Chat support often tells me that they can't answer my question and upgrade to Professional Support. I don't blame them. They do the best they can. I need a JS Rep who CARES about my business. I'm a privately owned recruiting firm. 3 years old. Small now but someday that will change. I just signed a contract with JS for 3 more years. No one called to say thank you for your business. Their contracts person even messed up the invoice multiple times and we finally had to submit a P.O. to get around it. I have researched multiple ATS's and JS does have some great features but many I don't know. I stumble on to them. I upgraded a few months ago to the latest version and it was a messy transition. It didn't even happen until 3 months after I paid for it and I had to email them. They didn't even know.

Pros

It's built on the Salesforce Platform

Cons

Terrible customer experience throughout the entire customer life cycle. Also, JS treats candidates and contacts separately. So I have duplicate records (a candidate gets a job, becomes a client, now I have two separate records) - it should be one Contact record with information about that contact professionally and a section where you can add info about them as a candidate if and when they are one. 1 person, 1 contact record, but they go back and forth from candidate to prospect to candidate to client, etc.

February 2017

Katie from Celarity

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

User-friendly product!

This is a great user-friendly product that I use on a daily basis at work!

February 2017

Shelby from Celarity

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Easy product to use

We dabble into this product for updates, so as someone who is not an expert user, I found this product very easy to use and understand! I can't rave enough about the customer service too, how responsive they are, and how they're even willing to help teach you something!

Pros

It's easy to use, similar to jobscience recruiting inasfar as funtionality goes

Cons

Nothing

February 2017

Nick from Celarity

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Easy to Use!

This is one of the best products out there! I would recommend it to everyone in a similar role to me!

Pros

User Experience is top notch!

Cons

It can get buggy every once in a while - sometimes it lags, but all softwares do that at times.

January 2017

Jenna from Celarity

Company Size: 51-200 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

January 2017

Be Sure to Upgrade to Latest Version

I like that Jobscience has lots of cool features. However, I believe our current version is quite outdated and it would be very helpful to have some of the latest updates, especially when it comes to searching and the ability to do some automated marketing.

Pros

*Pulling custom reports
*Custom fields
*Hidden fields

Cons

*No boolean searching with our current version
*No automated messaging with our current version
*Hard time getting someone to help us keep up-to-date with our Jobscience functionality
*Pulling reports can be very confusing

January 2017

Elizabeth from Celarity

Company Size: 11-50 employees


Ease-of-use

5 of 5

Customer support

2 of 5

Functionality

4 of 5

January 2017

Job Science is an easy-to-use software!

I like the tool for storing information and finding candidates. It's very easy to use.