These Guys Are Far Behind Leaders in HCM - Like Workday & SAP

Many things!

Pros

Our AM is very polite and very pleasant The staff at Access Group are very positive Access do organise customer events, although they detract away from the core issues that exist

Cons

- The system is highly configurable and therefore ends up off piste (a complete mess). Access Group have allowed for an awful implementation and have continued to sell us a system which is borderline unusable - The system has evidently not been designed from a "user experience" point of view - There are core features like job posts and job titles that are far off best practice - when comparing against leading vendors - and cause data to become incredibly messy and complicated - The system is incredibly painful and difficult to utilise for HR Operations staff - the time spent fiddling because nothing is intuitive has cost fortunes - Upgrades constantly break the system with repercussions that last months - 1st line support usually don't know the system and leave you on hold to find out information from 2/3rd line engineers - because 2/3rd won't take the call in the first instance