SurePayroll by Paychex is a cloud-based payroll service for small businesses. It offers resources for tax form completion and legal compliance, payroll calculation, direct deposits and more.
SurePayroll has partnered with various time clock companies to provide time clock integration. Federal, state and local taxes can be automatically calculated. SurePayroll also provides integration with accounting software such as Sage 50, QuickBooks, Kashoo and Xero.
Employees can be paid with printed checks or direct deposit at no additional cost. There are also flexible payroll options, including next-day and same-day payroll processing.
Private-label and co-branded services for accountants and banking partners are also available, in addition to solutions for managing 401(k) plans, health insurance, workers' compensation and employee screening.
Pricing is per user per month, and personalized support representatives are available via phone, email and chat.
Vanessa from DPS
Employees number: 51-200 employees
SurePayroll is a powerful, flexible, and so organize to pay your staff, and it offers good support and top-notch reporting. also, it' s interface is dated.
Excellent record keeping and pay-processing tools. Supports multiple payroll types. Integrates with multiple accounting sites. Good mobile apps for employer and employees. The support staff are very nice and help so quick if you have any issue.
I don't have any issues with this software. I have been using it for more than a year and I can't be more grateful. some people think it is a little expensive but for what it is I don't think so.
Richard from Precision Brake & wheel
Employees number: 11-50 employees
Low Cost, and that is it. There is nothing else that you can say that is positive. It went down hill after PayChex bought them
Extreme Security that they just went to make this system worthless. Does not calculate Garnishments correctly.
Response: Daphne, SurePayroll
Date: March 2018
While it can be frustrating to have multiple security measures in place to unlock your account, this is something we take very seriously due to the sensitive information our customers are working with. We want all of our customers to feel safe and have these measures in place to ensure an unauthorized user isn't able to login to an account and change important payroll information. Additionally, we have confirmed your garnishments are calculating correctly per agency requirements. Our customer care team has been working with you on this concern and to explain that your garnishments are correct. We appreciate your business and should you have any additional concerns, please reach out to our customer care team at 877.954.7873.
Sam from LaGwana
Employees number: 11-50 employees
Overall I really like using the software and support is there when you need them for the most part.
It is very easy to set up and work with on a daily basis. They keep track of all the employees and vacation/sick time is easy to work with for each employee. They take care of figuring all the taxes for the employees and send that in to the IRS and State. At the end of the year all you do is print the W2's.
It is really hard to set up multiple or unique sick amounts and or vacation times. They are also very limiting on how many people can get in and use the site.
Pete from HomeActions | IndustryNewsletters
Accurate handling of all payroll needs. Never have to worry about penalties from late-filing. Every employee has immediate access to their own pay history.
Allows every employee to instantly gain access to their pay stub history as well as W-2 data. Platform is user friendly and very intuitive.
There is really no downside I noticed to this service. They have always handled our needs promptly and stay abreast of the many changes and challenges involved in the complex payroll process.
Pascual from Clarity Psychological Services LLC
I really like the price and customer service. The person who helped me was responsive and very easily reachable. Also, customer service is located in USA, which is important to me. The software was easy to setup and the representative walked me through it. I had to get a employer ID which they sent me a link to obtain one. Had my tax account take care of it. Pretty much just click of a button to get checks cut.
Kali from BATH FITTER
I was able to see my paycheck online and print out the stubs if I needed to.
It provided a good breakdown of hours worked/ sick time available/ etc. I liked the interface of the website.
I did not like that an administrator had to reset my password. I had several password issues (and I use the same password for nearly everything so I know it wasn't a mistake on my end). Every time I had a problem, I'd have to contact my boss to reset it. Inconvenient for him and no one wnats to inconvenience their boss.
Melissa from Thresholds Community
Easy to use, quick, efficient
Every time I need help with something, they are very helpful and quick to respond. They have excellent customer service.
There are a few things that could be a little easier to understand: i.e. how to run an additional payroll.
Hannah from P & J Towing
I love that the taxes are automatically taken out. I can log each employee and their hours to be assured everything will be calculated correctly. They give you many options to set up your account like number of employees and hours for each employee each week. You can also add break times and set funds to pay into insurance or other things.
Depending on company size the price can get a little high. The company is very flexible to work with. Customer service representivies have been very nice and a pleasure to speak to.
Holly from Insulation & Drywall Contractors, Inc.
Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.
Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.
I like how I can back and check details anytime I want with the exact breakdown. I have used it for over a year because my employer uses it and it's very convenient.
- Easy to use
- Breakdown of amounts
- History of checks clearly displayed
- Easy to calculate and check information for consecutive years
- As much as I appreciate the security steps, it's a bit annoying to have to add a verification code
Jeanette from American College of Veterinary Radiology
Employees number: 2-10 employees
easy to process payroll.
inexpensive and easy to use.
easy to get W-2s and 1099s.
Receive payroll processing reminders timely.
They do not process several local returns in Pennsylvania and Washington states.
It does not take me long to process them quarterly through the appropriate tax portals.
Jeanette from ACVR
Employees number: 2-10 employees
Customer support has always been very attentive.
They process annual payroll rate changes promptly and usually send email confirmations when they have finished.
Ease of export and import to accounting software.
They cannot process small unusual local returns. I process the PA LST returns and the WA L&I returns quarterly. I also process a PA sales tax return semi-annually.
Sometimes changes to payroll are not saved to the following month. I must be doing something incorrectly.
Carrie from Atlanta Movie Tours
Employees number: 11-50 employees
Overall not a bad value for the money as it's super inexpensive, but the customer support is super lacking. We ended up with a pretty big issue and support was non-responsive. Without their being an issue, the system is easy to use and good views and reporting for both employer and employees.
Ease of use, cost, reporting
Ed from Gateway Tax Advisors, LLC
First, I consider myself pretty tech savvy and have an accounting background. I have just started using SurePayroll for a client, so I'm sure once I get over the initial learning curve, my opinion on this software will likely change. However, for some reason, SurePayroll's website does not seem intuitive to me. Almost as if it has been dumbed down to make it more user-friendly.
cindy from Chaunva LeCompte Photography
We love sure payroll! It is so easy to use and sends us reminders if we forget to run it that week!
frederick from frederick g pink
Surepay has consistently provided me with important payroll and tax information. I cannot think of anyway they can improve on their service. I have no negative comments on their very professional service.
Bill from Hockey Zone
Very straightforward and relatively user friendly.
Steven from Steven D. Sanfilippo Consulting, Inc.
The reports are easy to read and provide timely information to manage the business.
Amy from SA-DA Architecture
We are a small business that grew quickly. SurePayroll made it easy to track payroll and coordinate payments, bonuses, etc. The Help section is actually helpful! And if we can't find answers online, customer service has always been extremely helpful.
The only con was getting used to the website, but since it's been updated everything is much clearer to us.
Caryn from Cornerstones of Success
I am a first time small business owner who had a lot of questions. The experts at sure payroll have made my payroll the easiest part of my owning my own business. They are my HR department
Darren from Darren R. Cantor, P.C.
Pros - very easy to use - easy to print reports - easy to make changes
Cons - um . . . none that I can think of!
Jason from CHIHO HO
I used SurePayroll for more than a year to handle my nanny tax filings and payrolls. The process was straightforward. However, they were terrible in resolving issues with the IRS. The amount on the 1040-ES they generated did not match my IRS account balance. I waited 4 months for their technical support to try to get it resolved, only to get an email from them stating that they couldn't help since they did not file my personal tax returns. The bottom line was that they couldn't produce any track records for getting the issue resolved. Good luck if you ever get into any tax issues with the IRS. You are basically on your own.
Response: SurePayroll, SurePayroll
Date: April 2015
Your feedback is important. Thank you for sharing your experience as we work to ensure this does not happen again.
Leilani from All Inclusive Counseling Inc
Best buy in pricing, ongoing help when needed, and communication.
I like how once I learned how to set up payroll I can go in weekly and do it and it's done.
I would like it to add a simple way to reconcile the payroll reports against what gets paid as employer deductions to prevent any mistakes in duplicate payments and account for deductions taken at other times.