SurePayroll is a cloud-based payroll service specially designed for small businesses and startups. It offers resources for tax form completion and legal compliance, payroll calculation, direct deposits and more.
SurePayroll has partnered with various time clock companies to provide time clock integration. Federal, state and local taxes can be automatically calculated. SurePayroll also provides integration with accounting software such as Sage 50, QuickBooks, Kashoo and Xero.
User training is provided as part of the SurePayroll deployment package. The software can be accessed through mobile apps for iOS and Android devices. There are separate apps for employers and employees, which allows administrators and managers to control the data their employees can access via the app.
Pricing is per user per month.
Hannah from P & J Towing
I love that the taxes are automatically taken out. I can log each employee and their hours to be assured everything will be calculated correctly. They give you many options to set up your account like number of employees and hours for each employee each week. You can also add break times and set funds to pay into insurance or other things.
Depending on company size the price can get a little high. The company is very flexible to work with. Customer service representivies have been very nice and a pleasure to speak to.
Holly from Insulation & Drywall Contractors, Inc.
Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.
Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.
I like how I can back and check details anytime I want with the exact breakdown. I have used it for over a year because my employer uses it and it's very convenient.
- Easy to use
- Breakdown of amounts
- History of checks clearly displayed
- Easy to calculate and check information for consecutive years
- As much as I appreciate the security steps, it's a bit annoying to have to add a verification code
Jeanette from American College of Veterinary Radiology
Employees number: 2-10 employees
easy to process payroll.
inexpensive and easy to use.
easy to get W-2s and 1099s.
Receive payroll processing reminders timely.
They do not process several local returns in Pennsylvania and Washington states.
It does not take me long to process them quarterly through the appropriate tax portals.
Jeanette from ACVR
Employees number: 2-10 employees
Customer support has always been very attentive.
They process annual payroll rate changes promptly and usually send email confirmations when they have finished.
Ease of export and import to accounting software.
They cannot process small unusual local returns. I process the PA LST returns and the WA L&I returns quarterly. I also process a PA sales tax return semi-annually.
Sometimes changes to payroll are not saved to the following month. I must be doing something incorrectly.
Carrie from Atlanta Movie Tours
Employees number: 11-50 employees
Overall not a bad value for the money as it's super inexpensive, but the customer support is super lacking. We ended up with a pretty big issue and support was non-responsive. Without their being an issue, the system is easy to use and good views and reporting for both employer and employees.
Ease of use, cost, reporting
Ed from Gateway Tax Advisors, LLC
First, I consider myself pretty tech savvy and have an accounting background. I have just started using SurePayroll for a client, so I'm sure once I get over the initial learning curve, my opinion on this software will likely change. However, for some reason, SurePayroll's website does not seem intuitive to me. Almost as if it has been dumbed down to make it more user-friendly.
cindy from Chaunva LeCompte Photography
We love sure payroll! It is so easy to use and sends us reminders if we forget to run it that week!
frederick from frederick g pink
Surepay has consistently provided me with important payroll and tax information. I cannot think of anyway they can improve on their service. I have no negative comments on their very professional service.
Bill from Hockey Zone
Very straightforward and relatively user friendly.
Steven from Steven D. Sanfilippo Consulting, Inc.
The reports are easy to read and provide timely information to manage the business.
Amy from SA-DA Architecture
We are a small business that grew quickly. SurePayroll made it easy to track payroll and coordinate payments, bonuses, etc. The Help section is actually helpful! And if we can't find answers online, customer service has always been extremely helpful.
The only con was getting used to the website, but since it's been updated everything is much clearer to us.
Caryn from Cornerstones of Success
I am a first time small business owner who had a lot of questions. The experts at sure payroll have made my payroll the easiest part of my owning my own business. They are my HR department
Darren from Darren R. Cantor, P.C.
Pros - very easy to use - easy to print reports - easy to make changes
Cons - um . . . none that I can think of!
Jason from CHIHO HO
I used SurePayroll for more than a year to handle my nanny tax filings and payrolls. The process was straightforward. However, they were terrible in resolving issues with the IRS. The amount on the 1040-ES they generated did not match my IRS account balance. I waited 4 months for their technical support to try to get it resolved, only to get an email from them stating that they couldn't help since they did not file my personal tax returns. The bottom line was that they couldn't produce any track records for getting the issue resolved. Good luck if you ever get into any tax issues with the IRS. You are basically on your own.
Response: SurePayroll, Paychex
Date: April 2015
Your feedback is important. Thank you for sharing your experience as we work to ensure this does not happen again.
Leilani from All Inclusive Counseling Inc
Best buy in pricing, ongoing help when needed, and communication.
I like how once I learned how to set up payroll I can go in weekly and do it and it's done.
I would like it to add a simple way to reconcile the payroll reports against what gets paid as employer deductions to prevent any mistakes in duplicate payments and account for deductions taken at other times.
Frank from Frank Summa
I have been trying to get my state and city taxes fixed for the past year, i am currently under collections because my state and city taxes have been being sent to the wrong account with my state.
Response: SurePayroll, Paychex
Date: March 2015
We¿re sorry you had a bad experience. Our goal at SurePayroll is to provide a valuable, comprehensive service at a price small business owners can afford. Our Customer Care team works hard to ensure you get the very best service when support is needed. We strive for improvement across the company, and we¿ll look into your case and share what we learn, allowing us to get better.
Phil from Harbor Lights Risk Management
We have been using SurePayroll for my insurance agency for a little over a year now and I must say it fits the bill in every way.
The data entry is very simple and takes only a few minutes. I can make changes each pay period to include commission income or hourly adjustments.
The only minor issue I have had is waiting for the payroll summary report to update online from the previous pay period. I've found that if I logoff and login again it updates much faster.
Beyond that...for a small to medium size business, I think it is a very cost effective and efficient way to process payroll. As a result, I have referred SurePayroll to a number of my small business clients. Tim Shelton, my original SurePayroll representative is very responsive to any questions I may have. Keep up the good work!!
Neil from Stuart Art Supply
I've been using for two years now and it takes all the pressure away. As a small business owner who covers many jobs it is nice to know that payroll is done properly every time. Taxes are paid and papers are filed. Since running a business is complicated enough it is nice to know some processes are easy.