IBM Kenexa Software


 

IBM Kenexa provides a comprehensive portfolio of human resources solutions designed to help businesses acquire, train, and develop their staff throughout the employee lifecycle. The product is a cloud-based solution and is compatible with Mac operating systems along with connected mobile devices.

Within Kenexa’s Talent Acquisition suite, users gain access to an applicant tracking system that offers the ability to hire from virtually anywhere; identify candidates within a large pool of applicants; attract talent via social media; and maintain data privacy standards in multiple geographies worldwide. Kenexa’s HR analytics application, Talent Insights, allows users to type in questions and automatically receive insight into how various decisions could impact their organization. Additionally, the Learning Management portion of Kenexa allows companies to provide both formal and informal training on any mobile device and give users access to blogs, workgroups, and forums.

 

IBM Kenexa - Applicant Tracking
 
  • IBM Kenexa - Applicant Tracking
    Applicant Tracking
  • IBM Kenexa - Brassring Talent Suite
    Brassring Talent Suite
  • IBM Kenexa - Onboarding
    Onboarding
  • IBM Kenexa - Onboarding
    Onboarding
  • IBM Kenexa - Talent Pipelines
    Talent Pipelines
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

57 Reviews of IBM Kenexa

 
Software Advice Reviews (16)
More Reviews (41)

Showing 1-16 of 16

from Artech Information Systems, LLC
Specialty: Recruiting Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

Kenexa-Brassring

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Working with IBM as one of our top clients; it was simply one of the best tools to use that was already compatibility with the business model we had set up at the time. Kenexa makes it easy for us to track candidates with its ATS that was implemented. We made recruiting a success and alleviated the burden of tracking a large pool of candidates, that though they may not fit at the time, we would be able to utilize their skills in other available areas as they came about.

Pros

Applicant Tracking System included in it.

Cons

Reporting issues

Advice to Others

I certainly recommend the product! As mentioned the only con I could think of was the reporting issue, but we resolved that by implementing a different system to keep track of the same

 
 

from Smithfield
Specialty: Food / Beverage
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

Great system

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Kenexa is easy to use and learn. It is very good for beginners with HRIS software

Pros

It is easy to use

Cons

Sometimes it gets stuck and freezes when working

 
 

from Deluxe Corporation
Specialty: Other Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

on the fence

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Kenexa Brassring has come a long way since we first started using it more than a handful of years ago. The creative team is thinking big-picture and hopefully involving the customer in product discussions and project direction conversations.

Pros

The enhanced site makes the site more user-friendly and my visually pleasing.

Cons

It seems that while IBM is pushing for new features and to fill in the many existing gaps, the quality of the products still suffer. Bugs are frequent, and resolution time is

Advice to Others

This is a solid product. There are frequent bugs, and resolution can take months if not span quarters. Workbench is a tedious tool that is more time killer than resource.

 
 

from LG&E and KU Services
Specialty: Utilities
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

BrassRing

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We have been using this product for three years and have been very happy with it.

 
 

from WGL
Specialty: Energy
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

IBM BR

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Overall the experience has been fair...IBM can make improvements to improve experience for Recruiter in mind...less clicks, consistent appearance regardless of browser.

Pros

IBM Global Support ctr has been stellar with many of our requests/issues
wide array of features available...still unsurfacing them

Cons

temperamental per the browser in use - features can appear different depending on browser
DIT can be improved with more accurate filters (ie: final status of Req)

Advice to Others

We implement this ATS at same time of bringing Recruiting in-house...this caused templates to be developed by the outsource agency, which we have are hard time undoing....so ensure any infrastructure and a clear road map is in place before implementing

 
 

from Altice USA
Specialty: Telecommunications
Number of employees: 10,000+ employees Employees number: 10,000+ employees

IBM is a powerhouse.. time is on their side

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Talent Suite is changing rapidly and seems to getting to the point of making the experience Workday-esque

Definitely still behind top ATS competition in terms of reporting interface, being able to click through actionable buttons from different places of the application

 
 

from The Walt Disney Company
Specialty: Hospitality / Travel
Number of employees: 10,000+ employees Employees number: 10,000+ employees

IBM Kenexa - Highly Configurable, Continuously Improving

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Our organization first implemented the Kenexa product in 2011, starting with BrassRing and later adding Onboard and most recently Assess. As we are a large, global organization that spans multiple industries, we used a phased rollout approach, beginning in the US and gradually expanding across EMEA, LATAM, and APAC. As compared with our prior applicant tracking systems, Kenexa offers a much higher degree of configurability, enabling us to have a truly global enterprise solution for the first time. The relatively recent development of responsive user interfaces on the candidate and recruiter side, though a little late in coming, are also a tremendous leap forward for the ease of use and adoption of the system. Kenexa has certainly benefited from being brought into the IBM organization; as an example, they are now implementing cognitive capabilities across the various modules that are new but seem promising.

The standard support model, which uses their Global Support Center, is adequate, but can be a source of frustration as agents are unfamiliar with your specific organization's configuration and have difficulty recognizing and resolving issues quickly. For this reason, Kenexa clients (including us) seem to be increasingly utilizing custom support options which provide more individualized support at a higher cost.

Pros

The BrassRing tool in particular is highly configurable, which was an essential feature for us given that we have a wide range of candidate workflows (executive, professional, mass volume, internships, etc.) and have to meet compliance regulations in the 40+ countries in which we recruit talent. By having the ability to quickly make configuration changes ourselves through the Workbench tool, we have been able to respond much more quickly to changing business needs and new legislation. BrassRing also offers a high level of automation, which has saved significant administrative labor.

The Onboard module allows candidates to submit post-accept data and complete pre-employment documentation electronically, and on any device. This has made this process significantly faster, both for the internal HR Operations teams and the candidate; additionally, it has helped us ensure candidates are always completing the appropriate, most up-to-date documents for their position/location/business area, which was a major challenge when this process was being completed in paper.

Lastly, the relatively new 'data mapping tool' for BrassRing has given users the ability to configure basic integrations themselves; this feature has saved us significant time and money as we adopted new systems for background checks, assessments, drug testing, housing, etc. Previously, a minor change to an integration would be at least a project, and required 6 months and project labor - now we can make changes, complete testing, and have it live in production within a week.

Cons

The Kenexa team is almost constantly updating the product and implementing new features - which is certainly a positive - but the down side seems to be the instability that is a byproduct of this cycle. It is unfortunately all too common that after each monthly release, items that previously worked suddenly are broken. Larger changes are often rolled out in multiple releases over time, which force us to determine our tolerance for adopting something that is promising but largely untested and/or incomplete.

Advice to Others

The biggest impact of using Kenexa has been in our mass volume recruitment areas, where automation and tools such as Event Manager (for interview scheduling) have enabled significant efficiencies and labor savings. Though less impactful from a professional recruitment standpoint (candidate search features are clunky, but slowly advancing), the ability to have a single enterprise system for all business areas has brought efficiency and a sense of unity to our overall Talent Acquisition organization.

 
 

from Hyster Yale Group
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

Product flexibility allows you to meet business needs

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N/A

Talent Suite/New Experience has brought the product up to speed with other SaaS application UX. The new Responsive Recruiter, Search & Apply and Responsive Design enables each business to easily configure based on your business needs and enhance the candidate experience. IBM works with you to ensure increased ROI through feature and process review.

Pros

Complementary support augments the technical gaps from global support center.

Cons

Global product support and monthly releases with little advice notice and documentation prior to automatic implementation

Advice to Others

You will need an experienced administrator because GSC advice subpar or sometimes just incorrect. Your administrator needs to have the knowledge to determine if advice advantageous. Best advice is to build a network of peer administrators.

 
 

from BankNewport
Specialty: Banking

Kenexa is a decent product

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Likes Best

It was a great product that allows you to search different positions and run your own compensation analysis.

Likes Least

It was a little tricky to use on searches. the searches were categorized by states.

Recommendations

Make sure to align job descriptions with the the correct positions. could make a big difference. also understand that some of the salaries listed will vary because it is searched by state and not by area.

 
 

from Best Buy
Specialty: Retail

Great product, great service!

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Likes Best

Vendor is passionate about product and very open to working with customers to make it better. A great team to work with.

The product itself is very flexible and adaptable to any business need and allows customization when needed. A very versatile tool.

Likes Least

Testing does not always seem inclusive of all possible options (e.g. not testing new functionality on Chrome, only IE). Need to better understand impact of changes/additions to functionality and how could impact customers and systems.

Recommendations

More time and attention to the RFE process and requests. Great ideas on there, but takes a lot of time from concept to discussion to development to production.

 
 

from Clarkston Consulting
Specialty: Consulting

Flexible product for small to large companies around the globe

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Likes Best

Software is incredibly flexible. Configuration is intuitive and easy to maintain. Highly scalable solution (both locally and globally). Supports multi-company functionality. Great customer support.

Likes Least

Product enhancements are pushed out on a quarterly basis, but are highly influenced by largest clients/accounts. Sometimes these are value add to smaller clients such as our firm, but many times they aren't as relevant as other updates we'd prefer to see.

Recommendations

Document your requirements before beginning a vendor selection
Carefully review and test reporting functionality

 
 

from International Game Technology
Specialty: Software / Technology

Kenexa BrassRing

Ease-of-use

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Value for Money

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Likes Best

It is a leader in ATS and the Kenexans are great people to work with.

Likes Least

Since the IBM acquisition the coziness of the conferences and relationship has declined.

Recommendations

Ask the community. Networking provides the best evaluation.

 
 

from Best Buy
Specialty: Retail

Great technology and support - commitment to customers' needs

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Likes Best

The product is very configurable and can meet the needs of any customer, large to small, domestic to international, compliance heavy to flexible. Over the years I have worked with this tool in global setting and high volume and have seen a commitment to staying on top of inductry trends and more recently, seen a renewed focus on being cutting edge and captializing on the industry expertise of IBM. They have done so while continuing the relationship focus that made Kenexa a desired partner.

They are able to effectively support the compexities of our high volume environment through user access customization, robust system automation capabilities (specifically RAM), and highly customizabable forms, workflows and candidate gateways. They are very responsive to customer needs and intentional about gathering and applying feedback. They are committed to being a partner to our business, not simply a vendor.

With IBM Kenexa we also benefit from a Client Success Manager who works with us post launch to help us use our system effectively, is a technical resource when we are attempting to conficure the system to solve business problems, make sure we understand improvements coming to the system, help communicate our needs to the development and engineering teams and truely behaves as a member of our team. Our CSMs have been a differentiator and add value we have not seen when using competing products.

Likes Least

When implementing, the vendor is a very skilled partner, but need to be more clear with clients about the skills and knowledge required of their team to have a successful launch. A team without experience with the product would likely see a poor implementation, due to the flexibility of the system it can be overcomplicated by inexperienced users.

When they launch new functionality, it is often "buggy" at launch and does not seem to have been fully tested before roll out. However, generally will operate as intended shortly after launch. It is important that, as a client, you share these concerns early and in detail.

Recommendations

Configurability is key. This product can be tweaked from the workflows to nearly every block of text in the system. The Rules Automation Manager (RAM) fuctionality offers automation capabilities not offered by other products in this space.

To have a successful experience with a tool that is this flexible, it is important to truely understand what your business process is before moving forward. Companies should not focus on the technology processes, but the business activities that take place. This system is capable of automating many business activities and has flexibility that other similar tools do not have, but too often companies try to make it work the same way as their former system, rather than building it to support their business process, optmizing the opportunities the tool offers.

 
 

from AMC Theatres
Specialty: Food / Beverage

IBM Kenexa

Ease-of-use

Functionality

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Likes Best

Ability to report data is great within the DIT. Few outages as well.

Likes Least

I do not like the forced view of panels, I prefer to maintain a listed view of all of my open reqs and click on the R folder to work within the candidate pool.

Recommendations

Price comparisons and compliance needs. The price could be more competitive for us but the tool is helpful for domestic or international.

 
 

from Counseling Associates (d/b/a)
Specialty: Healthcare / Medical

Reputable IBM Company for Recruitment Management Solutions

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Reputable IBM Company for Recruitment Management Solutions

Likes Best

It's IBM affiliation reassures of the premium quality and seamless integration for reliable recruitment management solutions.

Likes Least

Risks involved with utilizing an unfamiliar company but for its recognizable affiliation with IBM.

Recommendations

Always seek out the most innovative software for recruitment management solutions and general workflow practices.

 
 

from Verizon
Specialty: Telecommunications

Power Of Social

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Power Of Social

Likes Best

IBM provides an easy shrink wrap tool to track social technologies. Real people to speak to when a problem would arise. Easy to tailor for our needs.

Likes Least

Forced to use IBM products and not able to use 3rd party technologies with this product.

Recommendations

To look at all products available from reliable companies. You may find two products to complete what this product can do standalone.

 
 
 
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