Tailored to meet the specific needs of small businesses, SuccessFactors Professional Edition was developed to help organizations better align employee performance with company goals and core strategies. With Professional Edition, companies can automate the performance review and goal management process, improving efficiency as well as visibility into employee, operations, and overall business performance.
Key components included in Professional Edition include modules for company information, employee profiles, goal management, performance management, reports and dashboards, and a unique module called SAP Jam, which provides these businesses with a forum to connect with their peers and share ideas, track down answers, and encourage collaboration.
The components work together to provide a centralized platform that offers access to everything from organizational charting to live resumes, personal and company goals, actionable performance reviews and valuable feedback, key reporting, and more.
SuccessFactors Professional Edition is best suited to companies with less than 200 employees and can be adapted to support any industry. We really like that the software includes s a simple setup wizard that will help users get up and running in a matter of hours, which is especially important for smaller companies that have limited IT personnel available. The system was also designed to scale easily, so as the company's needs expand and evolve, they can easily add additional modules for recruiting, compensation management, and collaboration.
Albano from DTM
SuccessFactors offers a wide variety of products for talent management: recruiting, performance management, learning, and succession planning.
This application offers a very good user experience for employees and consolidate the data into one place. This software is highly configurable.
The support and post sales service can be improved.
Try to map out exactly what you'd like to accomplish with the application. This will identify potential issues or software deficiencies early on in your evaluation.
Victoria from SEMI
The user interface and reporting are very easy to use, and the manager view is great!
The build-out is complicated, and can be costly. Really think about what your HR Business needs will be. I imagine that doing a buildout with several modules would be faster than doing them one by one. I am sure you can negotiate on the price as well.
I recommend if you have a desire to do a lot of custom features. Make sure your HR rep understands the system. The SF customer service can take a long time to get you an answer to your actual problem.
Justin from Leggett & Platt
SuccessFactors offers a wide variety of products covering the entire full talent suite including L&D, succession, recruiting, and performance management software. Having a "one-stop-shop" for all of our talent management needs was a major factor in our software choice. This not only provides a better user experience for our employees, but consolidates our data into one place.
Also, the software is highly configurable. While this varies by module, there is typically a lot room to configure both the functionality and aesthetics of the software.
Some of the products were purchased later on and "bolted" to the existing software. Unfortunately, these pieces can end up not meshing well with the existing system. They sometimes require separate log-ins, additional uploads/permission/management, and separate reporting. There hasn't been much of an effort by SuccessFactors to better align these products so that there is a fluid transition between modules.
Parts of the software are dated. They either lack functionality that most systems have today or simply look like older technology. The v12 update was a huge improvement but is only available for some modules.
Much of the software feels like it was "designed" by programmers. The user interface is not the most intuitive and can be confusing for non tech-savvy users. Even more astute users struggle with over-complicated processes and layouts.
Try to map out exactly what you'd like to accomplish with the software. This will identify potential issues or software deficiencies early on in your evaluation. While SuccessFactors will help guide your process creation during scoping and implementation, you need to know up front if key elements can be included in the process or that specific results can be achieved.
Dana from PPD
Updates came out on a regular basis and they listened to their clientele as to what was needed. It was a great tool for companies who have very basic review to do and could accommodate multiple review processes, as well as compensation processes.
It was hard to customize or make it fit what your company needed if it didn't match the way the system was setup. It was also hard to get answers from the company and we were usually passed around to multiple people before we were ever given an answer. From our experience, the system also experienced numerous bugs. Very often it seemed like we were dealing with a bug and having to wait on a patch. I know the company was going through a lot of growth and changes, but it was very stressful to constantly deal with the system not working properly.
Reach out to many company to get feedback and find companies who use the system in a similar way that you will be using it. We found many companies are happy with it, but didn't use it in the way that we needed to. And research other similar companies and reach out to them to to gather as much information as possible as well as request to see a working version of the system and not just screenshots or a presentation of how it's supposed to work.
Kyle from Kimberly-Clark
Very user-friendly. Our employee population loved the interface, and HR found it very easy to use.
Had some integration issues, but SF helped us fix any issues we had very quickly.
As always, compare your options but don't be afraid of price tags. Picking a system that will be useful and accepted by your organization will come at a premium price. However, you'll lose credibility if you go with a less quality system that isn't accepted.