# Best Remote Support Software - 2026 Reviews & Pricing

> Find the best Remote Support Software for your organization. Compare top Remote Support Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/remote-support/p/all

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# Best Remote Support Software of 2026

Updated June 24, 2026

On this page

1.  FrontRunners
2.  Popular Comparisons
3.  Buyers Guide
4.  Related Software

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137 results

### Compare Products

Showing 1 - 25 of 137 products

#### Company Size

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-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

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**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

4.62

[(108)](https://www.softwareadvice.com/crm/invgate-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.... [Read more](https://www.softwareadvice.com/crm/invgate-profile/)

### Best rated features:

IT Asset Management

5.0

SSL Security

5.0

Problem Management

5.0

Help Desk Management

5.0

[See all features](https://www.softwareadvice.com/crm/invgate-profile/#key-features)

### Starter

$17.00/year

Up to 5 agents; $999 billed annually

### Pro

$40.00/year

From 6-50 agents

### Enterprise

Custom

Pricing available upon request

Unlimited agents

[See full pricing details](https://www.softwareadvice.com/crm/invgate-profile/#pricing-and-plans)

4.68

[(1896)](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/)

Best for:Remote Access/Control

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

ScreenConnect is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel. With ScreenConnect's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections. ScreenConnect's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ScreenConnect allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices. ScreenConnect is available on an annual subscription basis that includes support via phone.... [Read more](https://www.softwareadvice.com/product/390169-ScreenConnect/)

### What users love

-   Robust and flexible remote control
-   Cost-effective for small businesses
-   Comprehensive toolkit for IT support

### To take in mind

-   Inconsistent and slow support response
-   Lag and slow response times
-   Occasional connection reliability issues

### Best rated features:

Annotations

5.0

Monitoring

5.0

Data Security

5.0

Discussions/Forums

5.0

### Worst rated features:

API

2.0

Chat/Messaging

3.8

[See all features](https://www.softwareadvice.com/product/390169-ScreenConnect/#key-features)

### Remote Support One

$30.00/month

This plan has an single license restriction. 1 user can make one connection. 1 session limit. Up to 10 unattended access agents.... [Read more](https://www.softwareadvice.com/product/390169-ScreenConnect/#pricing-and-plans)

### Remote Support Standard

$45.00/month

1 user can make 3 simultaneous connections. Up to 3 sessions per tech. Unlimited unattended access agents.... [Read more](https://www.softwareadvice.com/product/390169-ScreenConnect/#pricing-and-plans)

### Remote Support Premium

$55.00/month

1 user can make 10 simultaneous connections. Up to 10 sessions per tech.

[See full pricing details](https://www.softwareadvice.com/product/390169-ScreenConnect/#pricing-and-plans)

4.76

[(389)](https://www.softwareadvice.com/crm/fixme-it-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. Its features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more. FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.... [Read more](https://www.softwareadvice.com/crm/fixme-it-profile/)

### Best rated features:

Two-Factor Authentication

5.0

Reporting & Statistics

5.0

SSL Security

5.0

Unattended Access

5.0

### Worst rated features:

Compliance Management

3.0

Customizable Reports

3.0

Real-Time Notifications

4.0

[See all features](https://www.softwareadvice.com/crm/fixme-it-profile/#key-features)

### Monthly

$39.00/month

Discounted prices are available for annual billing.

### Annual

$390.00/year

[See full pricing details](https://www.softwareadvice.com/crm/fixme-it-profile/#pricing-and-plans)

[GoToMyPC](https://www.softwareadvice.com/remote-support/gotomypc-profile/)

4.82

[(588)](https://www.softwareadvice.com/remote-support/gotomypc-profile/reviews/)

Best for:Secure Login

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

GoToMyPC is a remote access solution that enables businesses to access and share data across multiple devices such as desktops and mobile phones. Professionals can invite guests to work on specific projects and track sessions based on time taken, type or origin. GoToMyPC helps businesses gain visibility into multiple screens, manage user permissions and create shortcuts to quickly access files. The drag-and-drop interface helps professionals transfer and organize documents across devices. Additionally, it helps businesses secure and encrypt critical data using 128-bit Advanced Encryption Standard (AES) measures. GoToMyPC comes with an application programming interface (API), which allows administrators to connect the system with various third-party IT applications. It provides mobile applications for Android and iOS devices, enabling users to view emails and manage security configurations even from remote locations. The solution is available on a monthly basis and support is extended via documentation, FAQs and other online measures.... [Read more](https://www.softwareadvice.com/remote-support/gotomypc-profile/)

### What users love

-   Simple and intuitive interface
-   Full access to office systems
-   Work from any location

### To take in mind

-   Expensive for small users
-   Limited multi-monitor support
-   Dependent on internet quality

### Best rated features:

User Management

5.0

Performance Metrics

5.0

Projections

5.0

Secure Login

4.9

### Worst rated features:

Multiple User Accounts

3.0

Session Transfer

3.3

Print Management

4.0

[See all features](https://www.softwareadvice.com/remote-support/gotomypc-profile/#key-features)

### Personal

$35.00/month

The plan allows access to 1 user only and is billed annually.

### Pro

$33.00/month

The plan allows access to 2-50 users and is billed annually. It has all features of the personal plan.... [Read more](https://www.softwareadvice.com/remote-support/gotomypc-profile/#pricing-and-plans)

### Corporate

$28.00/month

The plan allows 5+ users and is billed annually. It has all the features of the personal and pro plans.... [Read more](https://www.softwareadvice.com/remote-support/gotomypc-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/remote-support/gotomypc-profile/#pricing-and-plans)

[Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/)

4.73

[(1434)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others. With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist. Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.... [Read more](https://www.softwareadvice.com/help-desk/zoho-assist-profile/)

### What users love

-   Responsive and helpful support team
-   Affordable solution for IT teams
-   Efficient remote troubleshooting capabilities

### To take in mind

-   Occasional connectivity and setup issues
-   Lag and inconsistent session performance
-   Complex access and security management

### Best rated features:

Multi-Participant Screen Sharing

5.0

Screen Capture

5.0

IT Asset Tracking

5.0

Mobile Screen Sharing

5.0

[See all features](https://www.softwareadvice.com/help-desk/zoho-assist-profile/#key-features)

### Standard

₹480.00/month

This plan is suitable for 1 technician

### Professional

₹720.00/month

1 technician

### Enterprise

₹1,120.00/month

1 technician

[See full pricing details](https://www.softwareadvice.com/help-desk/zoho-assist-profile/#pricing-and-plans)

[dualmon](https://www.softwareadvice.com/remote-support/dualmon-profile/)

4.86

[(283)](https://www.softwareadvice.com/remote-support/dualmon-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

dualmon is a remote support solution designed for small and midsize companies. It offers file transfer, remote printing, user management, screen blanking, computer diagnostics and usage reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options. dualmon features direct file transfer, which enables users to transfer files and software patches. The product also offers multi-session support, which allows users to connect with several computers at one time. dualmon’s instant messaging feature allows users to initiate chat sessions with other online users. The solution also includes live presentation, so users can provide online demos and training to the customers. dualmon is available in two different pricing plans, and pricing varies based on number of computers. The vendor offers online support and a knowledge base.... [Read more](https://www.softwareadvice.com/remote-support/dualmon-profile/)

### Best rated features:

Remote Access/Control

5.0

Troubleshooting

5.0

Real-Time Chat

5.0

Screen Sharing

5.0

### Worst rated features:

Customizable Branding

3.0

Reporting/Analytics

3.0

[See all features](https://www.softwareadvice.com/remote-support/dualmon-profile/#key-features)

### Pro

$19.00/year

Up to 5 Computers

### Enterprise

$99.00/year

Up to 1000 computers

### Assist

$99.00/year

[See full pricing details](https://www.softwareadvice.com/remote-support/dualmon-profile/#pricing-and-plans)

[ISL Light](https://www.softwareadvice.com/screen-sharing/isl-online-profile/)

4.74

[(779)](https://www.softwareadvice.com/screen-sharing/isl-online-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

ISL Online is a remote desktop and remote support software designed for IT support teams, help desk technicians, managed service providers (MSPs), and enterprise IT departments. It enables secure remote access, control, and troubleshooting of Windows, Mac, Linux, and mobile devices (iOS and Android), with both attended and unattended access options. Organizations use ISL Online to resolve technical issues remotely, reduce downtime, and manage distributed IT environments without requiring VPN configuration or firewall changes. MSPs use ISL Online to support multiple client environments from a centralized platform, while enterprises use self-hosted or private cloud deployment options to maintain control over data, infrastructure, and compliance requirements. Attended remote support Technicians can connect to an end user’s device in real time to view and control the desktop, transfer files, switch between multiple monitors, and communicate via chat or audio/video. Sessions can be paused, resumed, recorded, or transferred between operators. Unattended remote access The ISL AlwaysOn agent enables permanent, anytime access to remote systems. IT teams can mass deploy agents, organize devices into groups, and access machines without requiring user interaction. RDP and SSH access Access remote systems using RDP or SSH tunneling without VPN setup or firewall changes, simplifying connectivity across networks. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Deployment options Cloud (SaaS) with global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud for dedicated single-tenant deployment Integrations ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. Pricing ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without requiring a credit card.... [Read more](https://www.softwareadvice.com/screen-sharing/isl-online-profile/)

### What users love

-   Responsive and knowledgeable assistance
-   Intuitive and user-friendly interface
-   Reliable and efficient remote access

### To take in mind

-   Limited and cumbersome admin controls
-   Occasional connection and lag issues
-   Inconsistent clipboard functionality

### Best rated features:

Mobile Screen Sharing

5.0

Two-Way Audio & Video

5.0

Presenter Control Management

5.0

Monitoring

5.0

[See all features](https://www.softwareadvice.com/screen-sharing/isl-online-profile/#key-features)

### Starter

$16.90/month

### Standard

$34.90/month

### Premium

$54.90/month

[See full pricing details](https://www.softwareadvice.com/screen-sharing/isl-online-profile/#pricing-and-plans)

[Splashtop](https://www.softwareadvice.com/remote-support/splashtop-profile/)

4.73

[(734)](https://www.softwareadvice.com/remote-support/splashtop-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop is a secure, high-performing solution to fit specific use-cases. Splashtop is ISO 27001 certified, SOC 2 and GDPR compliant. ------------------- Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access. Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing. Pricing: Starts at $5/month. ------------------- Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access. Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management. Pricing: Starts at $17/month. ------------------- Splashtop Remote Support is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers. Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support. Pricing: Starts at $40/month. ------------------- Splashtop Enterprise is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most. Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems. Pricing: Contact us for Splashtop Enterprise pricing.... [Read more](https://www.softwareadvice.com/remote-support/splashtop-profile/)

### What users love

-   Reliable and flexible remote connectivity
-   Affordable plans and strong value
-   Simple setup and user experience

### To take in mind

-   Occasional lag and slow response
-   Multi-monitor and display limitations

### Best rated features:

Multiple User Accounts

5.0

Maintenance Scheduling

5.0

Remote Support

5.0

Single Sign On

5.0

### Worst rated features:

Two-Way Audio & Video

3.0

User Management

3.0

[See all features](https://www.softwareadvice.com/remote-support/splashtop-profile/#key-features)

### Remote Access Pro

$8.25/month

10 computers per license

### Remote Access Solo

$6.00/month

2 computers per license

### Remote Access Performance

$13.00/month

10 computers per license

[See full pricing details](https://www.softwareadvice.com/remote-support/splashtop-profile/#pricing-and-plans)

[Slack](https://www.softwareadvice.com/remote-support/slack-profile/)

4.66

[(24131)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/)

Best for:Group Messaging

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics. Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues. Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop. Slack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.... [Read more](https://www.softwareadvice.com/remote-support/slack-profile/)

### What users love

-   Organized and central team messaging
-   User-friendly and intuitive interface
-   Streamlined project collaboration tools

### To take in mind

-   Message overload and history limits
-   Overwhelming notification volume
-   Restrictive free plan and high cost

### Best rated features:

Natural Language Processing

5.0

Scheduling

5.0

Private Chat

5.0

Recording

5.0

### Worst rated features:

Call Recording

3.0

Transcripts/Chat History

3.8

To-Do List

3.8

[See all features](https://www.softwareadvice.com/remote-support/slack-profile/#key-features)

### Free

Custom

Pricing available upon request

### Pro

$8.75/month

### Business+

$15.00/month

[See full pricing details](https://www.softwareadvice.com/remote-support/slack-profile/#pricing-and-plans)

[HelpWire](https://www.softwareadvice.com/product/449895-HelpWire/)

4.91

[(80)](https://www.softwareadvice.com/product/449895-HelpWire/reviews/)

### Pricing availability

Free trial: Not available

Free version: Available

Software Advice Summary

HelpWire is a remote desktop service designed for businesses and independent IT consultants. It offers remote control tools for on-demand support of PCs, laptops and workstations. HelpWire streamlines IT support services and enhances the productivity of customer support teams of all sizes. Technicians can instantly access their clients' computers, allowing for direct and timely issue resolution. Key features include session initiation, support for multiple workstations, cross-platform connections, multi-monitor viewing, drag-and-drop file transfer, integrated chat, team invitations and client directory.... [Read more](https://www.softwareadvice.com/product/449895-HelpWire/)

### Best rated features:

Unattended Access

5.0

Troubleshooting

5.0

Reporting/Analytics

4.9

Chat/Messaging

4.9

[See all features](https://www.softwareadvice.com/product/449895-HelpWire/#key-features)

[NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)

4.74

[(293)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​ The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. ​ NinjaOne adheres to enterprise-grade security standards, including FedRAMP Moderate Rev 5 authorization, SOC 2 certification, ISO 27001 compliance, and GovRAMP certification. The platform operates from a centralized console, enabling IT teams to manage devices, secure endpoints, and automate workflows. Additional features include documentation tools, script automation, and a developer API for customization and extended functionality.... [Read more](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)

### Best rated features:

Uptime Reporting

5.0

Approval Process Control

5.0

Patch Testing

5.0

Session Recording

5.0

[See all features](https://www.softwareadvice.com/remote-support/ninjarmm-profile/#key-features)

### Plan

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/remote-support/ninjarmm-profile/#pricing-and-plans)

[RemotePC](https://www.softwareadvice.com/help-desk/remotepc-profile/)

4.68

[(583)](https://www.softwareadvice.com/help-desk/remotepc-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

RemotePC is a cloud-based and on-premise remote access management solution designed to help businesses communicate with clients, transfer files and manage applications across various remote devices. The platform offers one-time access, which enables organizations to host temporary sessions using a unique access ID and key. RemotePC comes with white-board capabilities, which allows users to comment, annotate and draw on a common screen in real-time. It offers a host of features such as video conferencing, Augmented Reality (AR)-enabled live video sharing, multiple users, sessions recording, remote reboot, role-based permissions and more. Additionally, the collaboration functionality lets administrators invite associates to edit presentations or documents and troubleshoot issues. RemotePC assists managers with tracking multiple remote sessions via access/web activity logs. Furthermore, the chat feature allows users to communicate via real-time text messages. Pricing includes annual subscriptions and support is provided via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/help-desk/remotepc-profile/)

### What users love

-   Flexible and reliable remote access
-   Affordable plans and strong value
-   Quick and simple installation process

### To take in mind

-   Unstable and dropped connections
-   Occasional lag and slow response

### Best rated features:

Whiteboard

5.0

Event Logs

5.0

Drag & Drop

5.0

File Management

5.0

### Worst rated features:

Screen Recording

4.0

Activity Tracking

4.0

[See all features](https://www.softwareadvice.com/help-desk/remotepc-profile/#key-features)

### Consumer

$29.50/year

Remote Access to one computer

### SOHO

$99.50/year

Unlimited licenses for remote access to 10 computers

### Team

$299.50/year

Unlimited licenses for remote access to up to 50 computers

[See full pricing details](https://www.softwareadvice.com/help-desk/remotepc-profile/#pricing-and-plans)

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.67

[(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Best for:Enterprise businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/)

### What users love

-   Unified and efficient support
-   Real-time chat for support
-   Intuitive and user-friendly design

### To take in mind

-   Email handling and usability issues
-   Outdated and cluttered interface
-   Limited and outdated mobile experience

### Best rated features:

Corrective and Preventive Actions (CAPA)

5.0

Drag & Drop

5.0

Transfers/Routing

5.0

Issue Tracking

5.0

### Worst rated features:

Audit Trail

1.0

Multi-Channel Management

2.0

[See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features)

### Small

$15.00/month

$15 agent/month (billed annually) — $19 agent/month (billed monthly)

### Medium

$29.00/month

$29 agent/month (billed annually) — $35 agent/month (billed monthly)

### Large

$49.00/month

$49 agent/month (billed annually) — $59 agent/month (billed monthly)

[See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans)

[Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/)

4.67

[(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/)

Best for:Remote Access/Control

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Supremo is a remote desktop software for Windows, macOS, iOS, Android, and Linux. Using placed servers throughout the world, it allows connection to any machine worldwide. There are lots of things that help set it apart from the competitors: Ease of use - no complex configuration or installation Security - all connections are encrypted Flexibility - unlimited installations on unlimited devices Unattended Access – install to grant access even if no one’s in front the remote machine Among the software for remote desktop, SupRemo has several advantages. First, it is compatible with the main operating systems like Windows, macOS, Linux (using Wine), Android and iOS. This means you can access PCs from a Mac and vice versa, also using your smartphone or tablet to establish connections. To start using SupRemo, you just need to download and save it in the Applications folder on your Mac. The application will then be ready to be executed. SupRemo provides secure and encrypted connections, File Manager and Drag&Drop to manage files and folders, unlimited Online Address Book to store your contacts, Chat and also can be installed for unattended access that is a useful feature for those who need to access office machine from their home when the offices are empty. SupRemo is free for personal and not frequent use. For professionals and companies, it’s probably the most affordable option: licenses start from 6$/mo., can be purchased quarterly or annually and are “portable”. In other words, it will allow you to enjoy the software on an unlimited number of devices: the unique limit is the number of simultaneous connections included in the purchased plan.... [Read more](https://www.softwareadvice.com/help-desk/supremo-profile/)

### What users love

-   Reliable remote assistance capabilities
-   Affordable and competitive pricing
-   Quick and simple installation process

### To take in mind

-   Occasional connection reliability issues

### Best rated features:

Secure Login

5.0

Activity Dashboard

5.0

Third-Party Integrations

5.0

File Management

5.0

### Worst rated features:

Diagnostics Tools

3.0

Reporting/Analytics

3.9

Multi-Channel Communication

4.0

[See all features](https://www.softwareadvice.com/help-desk/supremo-profile/#key-features)

### Business

$199.00/year

Annual and Quarterly both options are available. Quarterly subscription: $66. Free use for 21 days.

### Solo

$109.00/year

Annual and Quarterly both options are available. The Quarterly subscription is $37. Free use for 21 days.... [Read more](https://www.softwareadvice.com/help-desk/supremo-profile/#pricing-and-plans)

### Professional

$128.00

[See full pricing details](https://www.softwareadvice.com/help-desk/supremo-profile/#pricing-and-plans)

[Admin By Request](https://www.softwareadvice.com/remote-support/admin-by-request-profile/)

4.87

[(69)](https://www.softwareadvice.com/remote-support/admin-by-request-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Available

Software Advice Summary

Admin By Request is a cybersecurity solution designed to make comprehensive security simple. Our main goal is to enable enterprises to lock down administrative privileges across all endpoints by revoking local admin rights - while still providing means for end users to gain elevated privileges when they need it. Once local admin rights are removed based on user or group, end users are still able to gain elevated privileges when they need it via the self-service endpoint application. Privileges can be elevated per app (single app elevation), or for a set period of time (session elevation). All elevated activity undertaken by the user while they have elevated privileges is logged in the Admin By Request Auditlog, which can be accessed via a user-friendly online Admin Portal. Also accessible from the Admin Portal is a full hardware and software Inventory, customizable reports, features such as Break Glass (a LAPS-replacement feature for creating emergency local admin accounts), Device Owner, and Clean Up Local Admins, as well as all Settings and Sub-Settings, which allow organizations to create granular access control rules to tailor the software to their specific needs. File downloads are scanned by over 35 anti-malware engines which comprise OPSWAT's MetaDefender Cloud API, and flagged if malware is detected. Integration with ServiceNow, Slack, Teams, Intune, SIEM tools, and a number of other popular software, make adoption of Admin By Request effortless for end users and administrators. End users can remain productive, Help Desk personnel can focus on more important tasks, and company compliance requirements can be met with a single security tool.... [Read more](https://www.softwareadvice.com/remote-support/admin-by-request-profile/)

### Best rated features:

Workflow Management

5.0

Audit Trail

5.0

User Provisioning

5.0

Secure Login

5.0

[See all features](https://www.softwareadvice.com/remote-support/admin-by-request-profile/#key-features)

[TSPlus](https://www.softwareadvice.com/remote-support/tsplus-profile/)

4.90

[(50)](https://www.softwareadvice.com/remote-support/tsplus-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Need a remote access infrastructure to get your team to work remotely? Discover TSplus Remote Access, the best value-for-money remote access software. Try the best value-for-money remote desktop alternative to Citrix and Microsoft RDS. Get your team to start working remotely today in a secure environment on any device and browser. TSplus supports concurrent remote desktop (RDS) connections, disk mapping, printer mapping, html5 connections, and more. It provides small businesses to large enterprises and everything in between with the latest remote desktop services and applications. TSplus also offers various companion tools including data security, two-factor authentication, virtual printing, and more. Whether you are looking to create a safe remote environment or build an effective security application for your business, TSplus is here to help!... [Read more](https://www.softwareadvice.com/remote-support/tsplus-profile/)

### Best rated features:

Chat/Messaging

5.0

Authentication

5.0

Application Management

5.0

Remote Update/Installation

5.0

### Worst rated features:

Activity Dashboard

4.0

[See all features](https://www.softwareadvice.com/remote-support/tsplus-profile/#key-features)

### Basic

$14.50one time

[See full pricing details](https://www.softwareadvice.com/remote-support/tsplus-profile/#pricing-and-plans)

[Getscreen.me](https://www.softwareadvice.com/remote-support/getscreen-me-profile/)

4.78

[(156)](https://www.softwareadvice.com/remote-support/getscreen-me-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Getscreen.me is a cloud-based SaaS platform for remote access to computers, servers and mobile devices right from the browser. Cutting-edge web technology has enabled us to develop a unique product making almost instant technical support a reality. No more instructions, IDs or passwords. Even elderly people can easily provide access to their computers. Getscreen.me key features: - constant access to computers via a personal account on the website; - remote support by invitations; - file manager; - team accounts; - simultaneous connections; - OS interface auto-translation; - video recording of connection sessions; - branding; - integrations; - connection log; - no restrictions on commercial use. Getscreen.me is a perfect solution for both freelancers and large IT outsourcing companies... [Read more](https://www.softwareadvice.com/remote-support/getscreen-me-profile/)

### Best rated features:

File Management

5.0

Screen Recording

5.0

Monitoring

5.0

Remote Support

5.0

### Worst rated features:

Surveys & Feedback

3.0

Remote Update/Installation

3.7

[See all features](https://www.softwareadvice.com/remote-support/getscreen-me-profile/#key-features)

### Basic

$5.00/month

[See full pricing details](https://www.softwareadvice.com/remote-support/getscreen-me-profile/#pricing-and-plans)

[Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/)

4.76

[(97)](https://www.softwareadvice.com/psa/naverisk-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops. Naverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices remotely. Naverisk offers Bitdefender integration to provide solutions such as anti-virus and anti-malware tools, web content filters and firewalls. It has also partnered with StorageCraft for backup management, data replication and bare-metal recovery. The solution is available on a subscription basis and support is provided via phone and email.... [Read more](https://www.softwareadvice.com/psa/naverisk-profile/)

### Best rated features:

Approval Process Control

5.0

Resource Management

5.0

Help Desk Management

5.0

Audit Trail

5.0

### Worst rated features:

Dashboard

1.0

Email Management

2.0

[See all features](https://www.softwareadvice.com/psa/naverisk-profile/#key-features)

### Basic

$110.00/month

[See full pricing details](https://www.softwareadvice.com/psa/naverisk-profile/#pricing-and-plans)

[Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/)

4.68

[(310)](https://www.softwareadvice.com/network-management/pulseway-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud. Pulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities. Pulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications. Key Pulseway features: - Monitoring and Management - Discovery and Deployment - Server Management and Monitoring - Automation like Never Before - Out-of-the-box OS & 3rd Party Patching - Unlimited Remote Control for macOS and Windows - Custom Reporting Pulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.... [Read more](https://www.softwareadvice.com/network-management/pulseway-profile/)

### Best rated features:

License Management

5.0

Data Storage Management

5.0

Project Management

5.0

Mobile Device Management

5.0

[See all features](https://www.softwareadvice.com/network-management/pulseway-profile/#key-features)

### Monthly

$67.00/month

Up to 20 Endpoints/Devices

### Annual

$44.00/year

When billed annually.

### 3 Years

$27.00

When billed for a 3 year plan.

[See full pricing details](https://www.softwareadvice.com/network-management/pulseway-profile/#pricing-and-plans)

[Zoho Meeting](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/)

4.61

[(941)](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Zoho Meeting is an online video conferencing solution suitable for single users as well as small to large-sized organizations. The solution can be used to host product launches, sales presentations, webinars, user education and online meetings. Zoho Meeting allows users to instantly create secure online meetings with remote audiences using any computer operating system or any browser. Due to its browser-based technology, users don’t have to download any software or perform any installation to join the meeting. It is compatible with any browser and operating system. Zoho Meeting enables the audience to join the online meeting directly from users’ websites using an embedded meeting widget. Users can also create audio conferencing through online voice calls from the computer or toll-based conference calls from the phone. Zoho meeting allows users to send meeting invitation in 19 languages and schedule meetings based on audience timezone settings.... [Read more](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/)

### What users love

-   Intuitive and user-friendly interface
-   Streamlined online meeting management
-   Accessible webinars and training tools

### To take in mind

-   Inconsistent audio and video quality
-   Lag and slow responsiveness issues

### Best rated features:

Email Reminders

5.0

Online Voice Transmission

5.0

Survey/Poll Management

5.0

On-Demand Webinars

5.0

### Worst rated features:

Real-time Broadcasting

3.8

[See all features](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/#key-features)

### Meeting Standard

$2.00/month

10 to 250 meeting participants

### Meeting Professional

$3.00/month

10 to 250 meeting participants

### Webinar Standard

$9.00/month

25 to 5,000 webinar attendees

[See full pricing details](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/#pricing-and-plans)

[AirDroid Business](https://www.softwareadvice.com/mobility/airdroid-business-profile/)

4.85

[(26)](https://www.softwareadvice.com/mobility/airdroid-business-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Airdroid Business provides a centralized platform for businesses to manage and secure Windows and Android devices. Key Features: 1. Multi-enrollment options: QR code, deployment code, Android Enterprise, zero-touch, USB drive, Knox Mobile Enrollment 2. Kiosk mode & Policy 3. Samsung Knox Management: Knox Service Plugin 4. Bulk app management (Play Store app, Custom App/Web App): remote install, update and remove 5. Whitelisting and blocklisting browsers & apps 6. Monitor Device performance metrics 7. Black Screen security mode for troubleshooting 8. Real-time alerts & workflows 9. Transfer and delete files across multiple devices 10. Content Management: Manage and deliver digital content 11. Location tracking 12. Push group notifications 13. Tasks & Actions logs 14. Assign different roles and device permissions 15. Categorize devices into different groups 16. Patch management for Windows: auto-scan, categorize, schedule updates, or overlook Key Benefits: 1. Provides a unified management approach across diverse Windows&Android devices 2. Streamlined device onboarding 3. Simplified app deployment and updates 4. Enhanced security and control 5. Secure troubleshooting and data protection AirDroid Business's acclaimed UEM solution currently empowers organizations across 100+ countries. Our expertise spans various vertical markets such as retail, healthcare, digital signage, transportation & logistics, IT & MSP services, and education.... [Read more](https://www.softwareadvice.com/mobility/airdroid-business-profile/)

### Best rated features:

Access Controls/Permissions

5.0

Timeout

5.0

Browsing Restrictions

5.0

Real-Time Monitoring

5.0

### Worst rated features:

Diagnostic Tools

3.4

Reporting/Analytics

3.9

App Management

4.0

[See all features](https://www.softwareadvice.com/mobility/airdroid-business-profile/#key-features)

### Basic

$12.00/year

[See full pricing details](https://www.softwareadvice.com/mobility/airdroid-business-profile/#pricing-and-plans)

[Acquire](https://www.softwareadvice.com/crm/acquire-hd-profile/)

4.95

[(20)](https://www.softwareadvice.com/crm/acquire-hd-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to redefine your customer experience and enable your teams to truly streamline customer conversations - connect all your communication channels and instantly engage customers across all devices. See all communication touchpoints in one view. Customer profiles will allow you to get a complete understanding of your customer journey to optimize customer experience and engage visitors accordingly. Integrate your knowledge base to improve live chat performance and see which of your internal support content customers like the most. Create campaign triggers and customize chat routing amongst teams. Track all your customer communication across multiple channels in a single timeline and respond instantly from one place.... [Read more](https://www.softwareadvice.com/crm/acquire-hd-profile/)

### Best rated features:

Social Media Integration

5.0

Customizable Branding

5.0

Mobile Access

5.0

Real-Time Chat

5.0

[See all features](https://www.softwareadvice.com/crm/acquire-hd-profile/#key-features)

[AweSun](https://www.softwareadvice.com/remote-support/awesun-profile/)

4.71

[(78)](https://www.softwareadvice.com/remote-support/awesun-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Available

Software Advice Summary

AweSun is a professional-grade remote desktop application designed to solve real-world connectivity challenges for remote workers, digital creators, small businesses, and individuals providing IT support. Offering a secure, seamless bridge between all types of devices—including Windows, macOS, Android, iOS—AweSun empowers teams to turn their computers or mobile devices into fully functional, multi-monitor workstations from anywhere in the world. Crucially, AweSun removes the constant frustration of arbitrary "commercial use" flags and hidden subscription traps, allowing for uninterrupted family tech support, team collaboration, and remote work. The platform delivers high-performance 144fps streaming with crystal-clear color accuracy while maintaining bank-grade 256-bit AES encryption. To further boost your daily efficiency, AweSun features intelligent AI MCP automation to help users handle routine cross-device tasks, providing a stress-free and reliable alternative to legacy remote access software.... [Read more](https://www.softwareadvice.com/remote-support/awesun-profile/)

### Best rated features:

File Transfer

5.0

Collaboration Tools

5.0

Troubleshooting

5.0

Multiple Monitor Access

5.0

### Worst rated features:

Communication Management

1.0

[See all features](https://www.softwareadvice.com/remote-support/awesun-profile/#key-features)

[NetSupport Manager](https://www.softwareadvice.com/it-management/netsupport-manager-profile/)

4.81

[(32)](https://www.softwareadvice.com/it-management/netsupport-manager-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Multi-platform Remote Desktop Access and Control With its multi-platform support and flexible connection options (LAN, WAN or the internet), NetSupport Manager provides a single software solution for secure remote control and access. At home, in the office, across the globe… it doesn’t matter where your organisation’s critical systems, servers and IT users are located because you can provide support from anywhere – and even help staff access their work PCs from home. NetSupport Manager does all this without the need for a third-party service, ongoing subscription costs, manual visits or firewall configuration – making it the perfect tool of choice for any IT team! Flexibility: With its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop. Efficiency: Its unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed. Security: As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its PIN connect feature and four levels of encryption, it’s the choice of military and financial institutions across the globe. High speed remote control: Seamless and secure access to workstations and servers across your organisation, both locally when in the office, and remotely when on the move. - Browse, locate and connect to all systems - Watch, share or control devices on multiple platforms at the same time - Screen sharing, annotation and recording - Chat, message and interact with users - Remotely connect to users through a unique HTTP Gateway - Automate tasks with the scripting suite - Printer and clipboard redirection - 1:1 and 1:many file transfer Systems management: Its complementary supporting tools allow remote hands-on access, without any interaction/interruption to the desktop user, ensuring productivity levels aren’t affected. - Hardware inventory - Software inventory - View estimated location of devices - View and control remote applications, processes and running services - Automate tasks with the scripting suite - Remote command prompt and registry editor - Remotely power on or off devices - Group devices into a clear hierarchy - Full support for INTEL vPro devices Security and AD integration: Delivering the most secure remote control available, NetSupport Manager is the choice of military and financial institutions across the globe. - Four levels of encryption (Smart Card, remote login, central logging of all connectivity/actions, Active Directory integration) - Full data encryption up to 256bit AES - Two-factor authentication (2FA) - Supports RADIUS authentication - ‘On-premise’ solution for seamless remote support via its unique Gateway - Require user acknowledgements and encrypted passwords - Authenticate connections directly - Full Active Directory integration - Enabled/disabled features per user... [Read more](https://www.softwareadvice.com/it-management/netsupport-manager-profile/)

### Best rated features:

Issue Auditing

5.0

Real Time Screen Sharing

5.0

Two-Way Audio & Video

5.0

Real-Time Chat

5.0

[See all features](https://www.softwareadvice.com/it-management/netsupport-manager-profile/#key-features)

### Basic

£10.00one time

Starting from £10 per licence

[See full pricing details](https://www.softwareadvice.com/it-management/netsupport-manager-profile/#pricing-and-plans)

[SysTrack](https://www.softwareadvice.com/remote-work/systrack-profile/)

4.87

[(23)](https://www.softwareadvice.com/remote-work/systrack-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

SysTrack is an on-premise and cloud-based solution that helps businesses collect data from various endpoint environments to streamline operational processes across the organization. IT professionals can monitor end-user data segments to create individual personas, enabling them to track and manage the distribution of hardware, software, services and resources accordingly. SysTrack allows enterprises to identify existing application versions or licenses and gain visibility into various key health metrics such as protocol traffic, system resource analysis, integrated fault and event tracking and back-end server analysis. Managers can use the dashboard to troubleshoot issues, resolve service tickets and gain an overview of user experience or trends via actionable analytics. Additionally, it lets users monitor system up/down-time in accordance with service-level agreements (SLAs). Pricing is available on request and support is extended via live chat and other online measures.... [Read more](https://www.softwareadvice.com/remote-work/systrack-profile/)

### Best rated features:

Self Service Portal

5.0

Access Controls/Permissions

5.0

Ticket Management

5.0

Inventory Management

5.0

[See all features](https://www.softwareadvice.com/remote-work/systrack-profile/#key-features)

### Basic

$60.00

[See full pricing details](https://www.softwareadvice.com/remote-work/systrack-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/remote-support/?page=2)[3](https://www.softwareadvice.com/remote-support/?page=3)[4](https://www.softwareadvice.com/remote-support/?page=4)[5](https://www.softwareadvice.com/remote-support/?page=5)[6](https://www.softwareadvice.com/remote-support/?page=6)

## Popular Comparisons

[

Zoho Assist vs TeamViewer ONE

](https://www.softwareadvice.com/voip/teamviewer-profile/vs/zoho-assist/)[

Slack vs Webex Suite

](https://www.softwareadvice.com/remote-support/slack-profile/vs/webex/)[

LiveAgent vs Freshdesk

](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/)[

Freshservice vs Zoho Desk

](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/zoho-desk/)[

AnyDesk vs BeyondTrust Remote Support

](https://www.softwareadvice.com/remote-support/anydesk-profile/vs/bomgar/)[

SysAid vs ISL Light

](https://www.softwareadvice.com/screen-sharing/isl-online-profile/vs/sysaid-it-crm/)[

Atera vs JIRA Service Management

](https://www.softwareadvice.com/help-desk/atera-profile/vs/jira-service-management/)[

RemotePC vs Splashtop

](https://www.softwareadvice.com/help-desk/remotepc-profile/vs/splashtop/)

## Your Guide to Top Remote Support Software, February 2025

Software Advice uses reviews from real software users to highlight the top-rated Remote Support products in North America.

[Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/)

#### Explore FrontRunners

-   [Action1](https://www.softwareadvice.com/it-management/action1-profile/)
-   [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/)
-   [Atera](https://www.softwareadvice.com/help-desk/atera-profile/)
-   [BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/)
-   [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/)
-   [dualmon](https://www.softwareadvice.com/remote-support/dualmon-profile/)
-   [FixMe.IT](https://www.softwareadvice.com/crm/fixme-it-profile/)
-   [GoToMyPC](https://www.softwareadvice.com/remote-support/gotomypc-profile/)
-   [HelpWire](https://www.softwareadvice.com/product/449895-HelpWire/)
-   [Iperius Remote](https://www.softwareadvice.com/remote-support/iperius-remote-profile/)
-   [ISL Light](https://www.softwareadvice.com/screen-sharing/isl-online-profile/)
-   [LogMeIn Resolve](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/)
-   [ManageEngine Remote Access Plus](https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/)
-   [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)
-   [Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/)
-   [RealVNC Connect](https://www.softwareadvice.com/help-desk/vnc-connect-profile/)
-   [RemotePC](https://www.softwareadvice.com/help-desk/remotepc-profile/)
-   [SetMe](https://www.softwareadvice.com/remote-support/setme-profile/)
-   [Splashtop](https://www.softwareadvice.com/remote-support/splashtop-profile/)
-   [Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/)
-   [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)
-   [TeamViewer](https://www.softwareadvice.com/voip/teamviewer-profile/)
-   [TSPlus](https://www.softwareadvice.com/remote-support/tsplus-profile/)
-   [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/)

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

If your small to midsize business (SMB) serves a global customer base and has remote employees working out of different locations, you will invariably have to manage technical support for tons of different applications and devices. As a result, offering on-site support becomes a drain on the company's resources.

This is where remote support software steps in, allowing a small IT team to check and fix errors with many different systems—including laptops, desktops, servers, mobile devices and more.

However, selecting the right remote support solution, among the many available in the market, means understanding the differences in pricing, functionality and other parameters. This Buyer's Guide intends to offer you exactly these insights and help you make a better purchase decision.

Here's what we'll cover:

[What Is Remote Support Software?](#WhatIsRemoteSupportSoftware)

[Common Features of Remote Support Software?](#CommonFeaturesofRemoteSupportSoftware)

[What Type of Buyer Are You?](#WhatTypeofBuyerAreYou)

## What Is Remote Support Software?

Remote support software allows you to access and control any device from a remote location. It is primarily used by IT support technicians to resolve the issues faced by end-users. A typical example is a seller of computer systems offering post-sales remote technical support to customers, or an internal IT team remotely configuring the devices of a geographically dispersed workforce.

_Example of Remote Support for Mac in_ [Bomgar](https://www.softwareadvice.com/help-desk/bomgar-profile/)

**The core functionality of remote support tools is gaining control and access of the remote device.** Support technicians typically perform the following functions using these tools:

-   **Schedule attended and unattended sessions** to remotely control and fix devices.
    
-   **Execute commands on the remote device** during unattended sessions, such as software installations, patch management, file updates, remote printing, rebooting and server reconnection.
    
-   **Control the remote device** during attended sessions in order to lock the end-user's mouse, turn the remote screen black and more.
    
-   **Share screens and annotations with end-users** to explain issues, offer guidance on software usage and more.
    
-   **Remotely access multiple devices and screens** during a session.
    

## Common Features of Remote Support Software

Besides remote control and access, these solutions offer a range of features that come in handy when conducting remote support sessions. Here's a list of the most common functionalities:

**Remote diagnostics**

Agents can pull up information about the remote device, including the device name, internal IP address, BIOS serial number, currently installed software, processes currently running and event logs.

**Toolbox**

Serves as a repository of frequently executed tasks, allowing support agents to install a common file or patch to many systems at once.

**Chat**

Allows agents to communicate with end-users during attended sessions using real-time or canned responses. Also useful for collaborating with other support reps or escalating a session to an expert.

**File sharing**

Perform two kinds of file transfers: First, directly transfer a file from the local to the remote device, including direct installation of software patches. Second, share files over chat with the end-user, who can then add the file to a desired location.

**User management**

Centralized repository of customer details, support agent accounts and [log management](https://www.softwareadvice.com/log-management/). Helps in organizing remote sessions more efficiently and allows administrators to assign role-based permissions to different support agents.

**Cross platform**

Allows technicians to conduct remote sessions regardless of the differences in operating software of the local and remotes devices. This means support agents can remotely control a Mac, Linux, Windows, Android or iOS device using a desktop, laptop, tablet or smartphone.

**Branding & customization**

Offer businesses white label options. Users can change the CSS to customize the look and feel of the tool—this includes adding company logos and changing the colors. It's also possible to change the language and add more functionality to the tool via plugins.

**Session audits & monitoring**

These are activity reports of support agents during remote sessions, which help businesses meet compliance requirements and understand agent performance. Includes details of sessions such as end-user details, system information, chat transcripts and video recordings of entire sessions.

**Mobile applications**

While most remote solutions are cross-platform compatible, there are typical functionality and usability limitations when these tools are accessed from mobile devices. Some remote solutions offer native Android and iOS applications that allow agents to conduct remote sessions without worrying about functionality or usability issues.

**Audio/video calls**

Certain remote solutions offer VoIP calls that enables agents to speak with end-users through microphone-enabled devices. Likewise, video calling can be used to conduct online meetings and conferences.

## What Type of Buyer Are You?

Before you invest in a remote support solution, you should evaluate and understand your business needs. Below are the three categories of buyers and what they should take into consideration when purchasing a remote support tool.

**Enterprise buyers:** Large organizations should ideally go for feature-rich tools that are flexible in terms of functionality and offer integrations with third-party tools.

In this regard, plugins and software bundles become important as this allows users to expand the tool's functionality. For instance, a common tool that comes bundled with remote support solutions is [network monitoring software](https://www.softwareadvice.com/network-monitoring/), which is an important solution for organizations with large internal networks (LAN) and server systems that need close monitoring.

In addition, it's essential that the remote solution integrates with third-party tools such as [CRM software](https://www.softwareadvice.com/crm/), [project management solutions](https://www.softwareadvice.com/project-management/), [ticketing systems](https://www.softwareadvice.com/ticketing/) and other solutions that your organization is currently using. This ensures that there are no hassles, while importing or exporting data between these different systems.

**Growing and small business buyers:** The choice for SMBs is not so straightforward when it comes to purchasing the ideal remote software solution. Here are some things to keep in mind, while buying one:

-   **Pricing considerations:** Remote support solutions come with a one-time license fee and a monthly subscription-based pricing. The one-time license fee is suitable for businesses that have their own data center and an IT team to maintain the software. The subscription-based pricing is for businesses who want a fully-managed solution; however, since the pricing is usually calculated as a per agent license, the costs quickly add up as your business grows.
    
-   **Functionality considerations:** Small businesses need to carefully analyze the functionalities that remote solutions have to offer. While you don't want to endlessly pay for functionalities that you won't use, you need to at least ensure that the tool has the features you need. Here are some questions that can help you understand your requirements:
    
    -   Do you have the need for scheduling unattended sessions?
        
    -   Do you need to bill clients for your services?
        
    -   Will you use the tool for online meetings and video presentations?
        

**Best-of-breed buyers:** Remote support software can also be used for other purposes than technical support. For instance, you can use it as a tool to remotely access and use an application installed in a different device. Likewise, you can create online video presentations, conduct online meetings and much more.

There are many remote support applications which focus on such niche use cases. Remember to compare the functionalities of different solutions before you make your decision.

### Related Remote Support Software

-   [CMDB Software](https://www.softwareadvice.com/cmdb/)
-   [Change Management Software](https://www.softwareadvice.com/change-management/)
-   [Configuration Management Tools Software](https://www.softwareadvice.com/configuration-management/)
-   [Disk Imaging Software](https://www.softwareadvice.com/disk-imaging/)
-   [IT Asset Management Software](https://www.softwareadvice.com/help-desk/it-asset-management-comparison/)
-   [Mobile Device Management Software](https://www.softwareadvice.com/mobile-device-management/)
-   [Mobility Software](https://www.softwareadvice.com/mobility/)
-   [Patch Management Software](https://www.softwareadvice.com/patch-management/)
-   [Unified Endpoint Management (UEM) Software](https://www.softwareadvice.com/unified-endpoint-management/)