FrontRunners 2023

Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video s...Read more about Rescue

FrontRunners 2023

Built with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software that offers everything you need to run your business, from anywhere - all in one place. GoTo Resolve enables IT professionals to streamline their ...Read more about GoTo Resolve

FrontRunners 2023

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling th...Read more about ConnectWise Control

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, soc...Read more about Freshdesk

FrontRunners 2023

EV Reach is an on-premise IT remote system management solution. Key features include advanced remote control, background system management, ad integration and management, global IT process automation, IT compliance and smart-card ...Read more about EV Reach

Fixzy remote assistance is a powerful solution to provide guided remote assistance around the world. With our collaboration with Edinburgh Uni to develop computer vision models and access to AR tools including 3D room plans, accur...Read more about Fixzy Assist

Thinfinity Remote Workspace enables remote access to ALL your apps, desktops, and files on any device. Get the most cost-efficient and scalable remote access and application delivery solution. Create secure digital workspaces that...Read more about Thinfinity Remote Workspace

MSP360 Connect is a fast and secure remote access solution enabling remote support, helpdesk assistance, remote work, distance education, and more. It allows users to access and control Windows devices from any operating system at...Read more about MSP360 Connect

Impero Connect (formerly Netop Remote Control) is a remote access solution that’s purpose-built for security. Support any device or server, from desktops and smartphones to highly sensitive ATMs, POS machines, smart factory device...Read more about Impero Connect

SecureLink is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. By leveraging Zero Trust principles, machine learning...Read more about SecureLink

Syxsense is a leading Unified Security and Endpoint Management (USEM) solution that delivers real-time monitoring and intelligent automation for vulnerability management, patch management, and security remediation in a single con...Read more about Syxsense

Brosix is an integrated collaboration platform that helps small to large enterprises streamline communication between internal departments via messaging. It enables users to text multiple team members using chat rooms and deliver ...Read more about Brosix

This cloud-based modular platform is an administration tool that streamlines the remote management and monitoring of Windows IT infrastructures. XEOX provides a central platform for administrating MS Windows client-server configur...Read more about XEOX

RemoteView is a web-based solution that helps businesses of all sizes securely connect with remote computers, mobile devices, kiosks, browsers and more in real-time. Features include file transfer, screen recording, multi-user man...Read more about RemoteView

AirDroid Business is a one-stop solution for mobile device management to securely manage, remotely control and track locations of Android devices. Designed for businesses of all sizes, IT professionals, and service providers (MS...Read more about AirDroid Business

NOLA is a call center solution designed to help businesses connect with customers through outbound or inbound calls in compliance with telephone consumer protection act (TCPA) regulations. It enables sales and marketing teams to i...Read more about NOLA

ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients/employees to monitor devices, troubleshoot issues and handle operations. The patch management functionality lets...Read more about ITarian

N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. With sup...Read more about Take Control

FrontRunners 2023

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting...Read more about Naverisk

TurboMeeting is a collaboration solution that provides real-time applications including web conferencing, remote support, audio conferencing, video conferencing, remote access and webinar support. The tool supports webcams for ind...Read more about TurboMeeting

LiteManager is a classroom management solution that helps businesses manage and supervise work activities of employees operating from remote areas in real time. The program also lets teachers and students carry out daily classes t...Read more about LiteManager

Halp is a cloud-based information technology (IT) service desk solution that helps small to large enterprises resolve employee queries with an internal ticketing system. The centralized platform comes with a workflow engine, which...Read more about Halp

TruGrid is a remote desktop protocol (RDP) solution that helps businesses access virtual desktops, assess risks, print remotely and more. It provides a Google Authenticator and time-based one-time password (TOTP) enabled two-facto...Read more about TruGrid

Remote Utilities is a remote desktop solution that helps IT professionals monitor screens, send keystrokes, control mouse pointers and run applications on remote systems. Professionals can utilize the host and agent modules to gai...Read more about Remote Utilities

FrontRunners 2023

GoToMyPC is a remote access solution that enables businesses to access and share data across multiple devices such as desktops and mobile phones. Professionals can invite guests to work on specific projects and track sessions base...Read more about GoToMyPC

FrontRunners 2023

UltraVNC is a remote access management solution designed to help organizations manage operations related to helpdesk, IT support services, demonstrations, and e-learning. The platform allows administrators to connect and communica...Read more about UltraVNC

SnapSupport is a web-based equipment maintenance solution designed to help businesses across various industry verticals, including telecom, manufacturing, life sciences, semiconductor, utilities, medical devices, mining and health...Read more about SnapSupport

FrontRunners 2023

RemotePC is a cloud-based and on-premise remote access management solution designed to help businesses communicate with clients, transfer files and manage applications across various remote devices. The platform offers one-time ac...Read more about RemotePC

RemoteToPC is a remote access management solution that helps IT organizations of all sizes monitor applications and devices to provide support services and training to clients. The platform comes with a notification system, which ...Read more about RemoteToPC

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to r...Read more about Acquire

FrontRunners 2023

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the user...Read more about Pulseway

HPE MyRoom is a cloud-based and on-premise collaboration solution designed to help businesses organize meetings, webinars or training via video/audio calls and chats. Features include screen or application sharing, content viewing...Read more about HPE MyRoom

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f...Read more about Wrike

FrontRunners 2023

SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology-related issues. Key features include help desk automation,...Read more about SysAid

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience. Seamless collaboration across devices, locations and organizations • Use any computer, t...Read more about Webex

Mikogo is a web conferencing solution that allows participants to join meetings within their web browsers (including browsers on mobile devices) without downloading plugins or using Flash. Key features include the ability to ...Read more about Mikogo

Remote Support and Meetings is a cloud-based remote support platform that allows users to conduct online training, meetings and demonstrations. Remote Support and Meetings’ key features include concurrent meetings, room chat,...Read more about Remote Support and Meetings

Abacus Private Cloud is a cloud management solution designed to help businesses store data in a secure and customizable environment. The platform comes with a virtual workspace, which enables professionals to upload business data,...Read more about Abacus Private Cloud

VSight Remote is a cloud-based software that enables businesses in machinery, automotive, energy and manufacturing industries to improve team collaboration through augmented reality (AR) tools. Professionals can share files in PDF...Read more about VSight Remote

Splashtop SOS is a remote support solution that lets help desk, support and IT teams provide on-demand remote technical support to internal and external stakeholders. It enables customer support professionals to access various dev...Read more about Splashtop SOS

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge...Read more about Freshservice

VNC Connect allows businesses to download and share files instantly using the cloud or through direct line (LAN) activity. VNC Connect’s key features include intuitive remote control, cross-platform support, attended and un...Read more about VNC Connect

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, ...Read more about Helpshift

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the midst of rapid transformation to build capabilities that enable quick delivery of ...Read more about JIRA Service Management

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite. iSupport a...Read more about iSupport

Multi-platform Remote Desktop Access and Control With its multi-platform support and flexible connection options (LAN, WAN or the internet), NetSupport Manager provides a single software solution for secure remote control and acce...Read more about NetSupport Manager

RG System is a network monitoring solution designed for managed service providers (MSPs) and independent software vendors (ISVs) to monitor, secure and manage IT infrastructures. RG System is a modular solution containing three in...Read more about RG System

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel as if you are sitting side-by-side. Co-browsing session instantly begins in a browser window using a link or clickin...Read more about Surfly

Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (I...Read more about Qubicles

Wisdom is a cloud-based food delivery platform that helps restaurants manage orders and streamline dispatch operations. Using artificial intelligence (AI) technology, professionals can estimate the time required for food preparati...Read more about Wisdom

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location. Content management features allow users to share documents...Read more about ConnectWise Automate

baramundi Management Suite is an IT management solution that helps businesses of all sizes streamline processes related to IT asset installation, distribution, protection and backup. The license management module allows employees ...Read more about baramundi Management Suite

FrontRunners 2023

Supremo is a remote desktop software for Windows, macOS, iOS, Android, and Linux. Using placed servers throughout the world, it allows connection to any machine worldwide. There are lots of things that help set it apart from the c...Read more about Supremo Remote Desktop

Remo is a web-based remote control solution designed to help businesses remotely access Windows and Mac devices spanning across multiple geographical locations and provide IT support to customers. Key features include file sharing...Read more about Remo

Aeroadmin is an on-premise remote support platform. This solution allows businesses to provide remote support for IT tasks as well as monitor employee activity. Aeroadmin’s contact book feature allows users to store remote compute...Read more about AeroAdmin

Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D ...Read more about Help Lightning

Electric is revolutionizing business IT management. Electric offers businesses a 50% decrease in IT cost and uniform security across devices, apps, and networks, whether you're on-site or remote. Electric provides real-time IT hel...Read more about Electric AI

Loop Email is a collaborative email platform, which provides an all-in-one team inbox to simplify and organize messages from customers, partners or internal team. Loop Email ensures no messages get missed and teams can assign owne...Read more about Loop Email

Celtx’s tools are heavily interconnected, meaning what’s created in the industry-standard Script Editor and other Celtx ideation tools flow through to planning tools like the script Breakdown, project Catalog, Budget, and more, sa...Read more about Celtx

FrontRunners 2023

AweSun provides remote access, remote control, and remote support solutions for desktop and mobile platforms, including Windows, macOS, Android, and iOS. It enables work from home with remote access to office computers and also he...Read more about AweSun

Sygma Connect is a remote support software designed to help businesses in the IT sector and managed service providers (MSPs) handle backups, servers and simple mail transfer protocol (SMTP) accounts. The platform enables administr...Read more about Sygma Connect

Teamogy is a cloud-based system for companies who want to have full control over their projects, finances, time management, teams, and communication. Teamogy helps companies to maximize their profit. It also supports cooperation...Read more about Teamogy

Median CoBrowse is a screen sharing application for individuals, teams and businesses that allows users to share their entire screen with multiple users. It features a full-screen mode and can be used for screen sharing, collabora...Read more about Median CoBrowse

FrontRunners 2023

AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized us...Read more about AnyDesk

RemoteCall is a pioneering cloud-based remote support supplier that provides a fast and reliable solution for remote support through a web browser and on-demand sessions. Our product is widely accepted by a range of industries i...Read more about RemoteCall

Iperius Remote is software to provide remote assistance or remote access anytime and anywhere. It's the perfect tool for all companies that offer remote technical assistance services. Administrators can customize the platform by a...Read more about Iperius Remote

GlarAssist connects experts and field workers, or customers, to provide real-time support, instructions, or guidance and help them through complex tasks execution remotely. GlarAssist is suitable for any business, mainly for the ...Read more about GlarAssist

Chimpa UEM is an EMM (Enterprise Mobility Management) solution that is able to guarantee the control of mobile devices, IFPs and VRs visors because: streamlines management of iOS, iPadOS, tvOS and Android devices with zero-touch d...Read more about Chimpa

Vuforia is a suite of augmented reality (AR) solutions designed to help businesses in manufacturing, marketing, automotive, aerospace, defense and other sectors create work 3D instructions, deliver product demonstrations, provide ...Read more about Vuforia

FrontRunners 2023

Action1 is the #1 risk-based patch management platform for distributed networks trusted by thousands of global enterprises. Action1 enables IT teams to discover, prioritize, and remediate vulnerabilities in a single solution to pr...Read more about Action1

Jetdocs serves as the backbone for every internal request. By empowering every business unit (HR, IT, Finance, Facilities, Legal etc.) to create their own request workflows, requests can be completed or reassigned on time. Instead...Read more about Jetdocs

RemSupp is a cloud-based remote support software that enables businesses to help and connect with customers using remote sessions. Teams can control, monitor and repair laptops, computers, and other devices....Read more about RemSupp

FrontRunners 2023

Getscreen.me is a cloud-based SaaS platform for remote access to computers, servers and mobile devices right from the browser. Cutting-edge web technology has enabled us to develop a unique product making almost instant technical ...Read more about Getscreen.me

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financi...Read more about Slack

Mission Control is a leading Project Management and PSA Solution that allows you to connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and Gantt charts, organize work your way...Read more about Mission Control

FrontRunners 2023

Blitzz is a video-powered support platform that provides users the tools to organize inquiries, visualize customer issues, exchange files & documents, collaborate and more. The software was specifically designed for field services...Read more about Blitzz

FrontRunners 2023

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It all...Read more about ISL Light

Pcvisit is a cloud-based remote access software designed for IT professionals, technical support teams and service providers. With desktop sharing, remote console access, visual notifications, automatic updates, and more features,...Read more about pcvisit

BigPanda is an AIOps solution that helps businesses streamline processes related to event correlation, outage resolution, incident response and more on a centralized platform. It allows staff members to use artificial intelligence...Read more about BigPanda

Need a remote access infrastructure to get your team to work remotely? Discover TSplus Remote Access, the best value-for-money remote access software. Try the best value-for-money remote desktop alternative to Citrix and Microso...Read more about TSPlus

Glia is an omnichannel customer engagement platform that helps financial institutions connect with customers through text messages and video/voice chat capabilities. It enables employees to track conversions, conduct engagement an...Read more about Glia

Streem is a cloud-based solution that helps businesses provide remote support to customers using augmented reality (AR) and artificial intelligence (AI) technology. Professionals can record videos of customers’ spaces and share th...Read more about Streem

FrontRunners 2023

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suita...Read more about TeamViewer

FrontRunners 2023

NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive plat...Read more about NinjaOne

FrontRunners 2023

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over their networks and devices from anywhere, so they can work smarter and faster. With Atera, you can manage your entire IT operation ...Read more about Atera

Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get r...Read more about Viewabo

Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-faci...Read more about Glance

With Fullview you can solve customer issues way faster and create better customer experiences thanks to session replays and cobrowsing. With Fullview Replays, you can record all user sessions and instantly replay what your custom...Read more about Fullview

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, aud...Read more about Kaseya VSA

Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichan...Read more about Tiflux

CloudApp is an on-premise screen capture and recording solution that can be used to create, edit, and share videos. It can be used by various teams including marketing, product development, project management, customer experience,...Read more about CloudApp

VISULOX privileged access management shows all administrative activities within the IT and OT infrastructure at a glance. Use the option of secure desktop sharing with session recording to support operation teams, release VPN-free...Read more about VISULOX

JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS, and Linux, access to IT resources, and user identities. The solution provi...Read more about JumpCloud Directory Platform

SysTrack is an on-premise and cloud-based solution that helps businesses collect data from various endpoint environments to streamline operational processes across the organization. IT professionals can monitor end-user data segme...Read more about SysTrack

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option. Faveo allows users to build their own ...Read more about Faveo Helpdesk

WorkHub Connect is an internal team communication platform with video conferencing and chat features. It is a 360° corporate collaboration tool that allows one-on-one and group audio and video calling with a single click. Employee...Read more about WorkHub Connect

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes. DameWare helps users centrally manage team members and custome...Read more about Dameware

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or othe...Read more about InvGate Service Desk

FrontRunners 2023

Remote Access Plus is an enterprise remote support and desktop software that enables IT technicians to troubleshoot their managed computers, situated anywhere around the world, from a central location in a coherent manner. Adva...Read more about ManageEngine Remote Access Plus

PAM360 is a web-based privileged access management (PAM) solution that defends enterprises against privilege misuse by regulating access to sensitive company information. Through powerful privileged access governance, smoother wor...Read more about ManageEngine PAM360

I’m OnCall by 01 Communique is a help desk and remote IT support management solution featuring incident and ticket status viewing, technician and customer management and customization options, including white-label branding. It us...Read more about I'm OnCall

With WebConnect, securely access the desktop and data on remote devices at any time, from anywhere and from any device. Quite simply and conveniently via your respective browser. Due to its native optimization, the display adapts ...Read more about WebConnect

FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. FixMe.IT features include mul...Read more about FixMe.IT

ManageEngine Password Manager Pro is an enterprise-grade privileged password management solution. It securely stores and manages sensitive information such as shared passwords, documents, and digital identities. Password Manager P...Read more about ManageEngine Password Manager Pro

HELPAR is an innovative solution that combines the benefits of video streaming and AR technology to offer remote guidance and collaboration. The technology merges the user's camera view with computer-generated visuals, allowing fo...Read more about HELPAR

FrontRunners 2023

Splashtop is a remote support solution designed for managed service providers, IT professionals and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping and user management functionalit...Read more about Splashtop Remote Support

A visual aid platform called Apizee enables field users to communicate in real time with distant agents or specialists during inspections, assessments, diagnostics, and support procedures. Real-time video feeds from a smartphone, ...Read more about Apizee

FrontRunners 2023

dualmon is a remote support solution designed for small and midsize companies. It offers file transfer, remote printing, user management, screen blanking, computer diagnostics and usage reporting functionalities within a suite. Th...Read more about dualmon

FrontRunners 2023

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file tr...Read more about Zoho Assist

Zoho Meeting is an online video conferencing solution suitable for single users as well as small to large-sized organizations. The solution can be used to host product launches, sales presentations, webinars, user education and on...Read more about Zoho Meeting

All callers can share video, audio, and data in real-time and with automated translation using augmented reality and the capabilities provided by the application, making it easier to support and complete work without incurring tra...Read more about Keyland 4INDUST REMOTE