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uservoice profile

Overall customer rating: Customer rating:

 (50)

 (1416)

Recommended by: Recommended by:

75% of users

65% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Pricing:

How it's priced: How it's priced:

UserVoice is a cloud-based solution. You pay a monthly subscription fee for each user login.

Zendesk is a cloud-based solution. You pay a monthly or annual subscription fee for each user login.

Contract term: Contract term:

UserVoice requires no contract for cloud-based deployment.

Zendesk requires a monthly contract for cloud-based deployment, renewed monthly; or a year-long contract, renewed annually.

Upfront costs: Upfront costs:

No upfront fees.

Additional fees may apply for Zopim Chat or Zendesk Voice.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond annual or monthly subscription fees.

What does it cost?: What does it cost?:

Applications:

Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:

Support:

Phone support: Phone support:

Phone support not offered.

24/7 phone support for all plans.

Online case submission: Online case submission:

Online case submission not offered.

Included in subscription fee.

Online support options: Online support options:

Help website and knowledge base included in subscription fee.

Access to a help website, knowledge base and online community are included in subscription fee.

Training: Training:

“Getting Started” online catalogue included in subscription fee.

A “Getting Started” online catalogue is included in subscription fee. Additional training can be purchased through Zen U.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.